Fethawie Tekleab Email & Phone Number

Phoenix, AZ, US

My vision as a photographer is to encapsulate the essence of a person, moment, or time in an image. Each image is a story, an edition of life, unique and candid in its own right. To create a compelling memory, to highlight personalities and emotions, and to preserve a moment for eternity - all inspire me to be behind the lens.

Glendale, California, United States

• Oversee a team of project managers with varying levels of ServiceTitan Software and Project Management experience to ensure a timely and quality delivery of the product
• Develop and train Implementation Managers through hands-on coaching and mentorship on project management best practices, product knowledge and implementation processes
• Support hiring & onboarding of new Implementation Managers
• Maintain weekly project manager check-ins to review individual accounts and progress toward quarterly metrics
• Oversee the management of multiple and concurrent implementation projects, from planning through closure, while assuming full accountability for department goals and output
• Carry the voice of the customer and make process change recommendations based on best practices and lessons learned

Glendale, California, United States

• Focused on innovative diversity, equity, and inclusion ideas to help strengthen the connections and communications between all levels of the company
• Encouraged change by developing strategic ideas to improve recruitment practices, on-boarding guidelines, and employee retention.
• Lead a professional learning and development program to help ERG members excel in their career pathing
• Drove the company’s vision, mission, and values through strategic planning, programming, and detailed initiatives
• Developed a strong connection to the local communities that created new business opportunities
• Voiced awareness and acted as a resource for ongoing events and educational opportunities available to ERG participants and other employees

Glendale, California, United States

• Manage a large book of business (2M+ ARR) and aid in their success within the CRM software
• Develop and maintain relationships with a diverse customer base
• Drive user adoption and engagement through a data-driven approach for Non-ICP Customers
• Assist in success manager enablement for new ServiceTitan verticals
• Identify solutions for complex customer workflows
• Work collectively in a team environment to address customers' needs and concerns

Glendale, California, United States

• Manage a large number of accounts and aid in their success within the CRM software
• Develop and maintain relationships with a diverse customer base
• Identify solutions for complex customer workflows
• Work collectively in a team environment to address customers' needs and concerns
• Work with product teams to review new features and enhance customer engagement

Greater Los Angeles Area

• Create and maintain social media campaign strategies for clients in varying industries
• Enterprise level management of a territory of 400+ customer accounts
• Train new employees on Demandforce software and procedures towards client success
• Build and guide customers through their individual business success plan
• Advanced knowledge of Gainsight & Salesforce software
• Onboard and maintain customer success utilizing interactive software

Greater San Diego Area

• Oversight on all products listed and sold on the multiple e-commerce channels
• Used innovative proccesses to increase product sales revenue
• Effectively bundled products to maintain competitive price points
• Dedicated to reaching monthly sales goals
• Responsible for analyzing sales matrix for our primary Ebay account

San Marcos, California

• Oversight on all sales performance and daily operations
• Dedicated to maintain quality assurance
• Communicated necessary information to customers in order to meet sales objectives
• Maintained exceptional customer service and client relationships
• Developed marketing methods to expand and promote Enterprise business
• Established relationships with local body shops to expand corporate partnerships

Vista, California

• Responsible for all research and data from a clinical standpoint on medical devices ready for European Union(EU) certification for sale from FDA.
• Worked collectively with colleagues to write a detailed Tech File on products to be submitted to FDA for audit and review.
• Assisted in biocompatibility research on all devices being worked on for certification.
• Assisted with explaining in detail the production process of all devices being worked on.

Vista, California

• Promoted new bank products and special offers to new customers to help meet their financial needs.
• Processed standard transactions for customers including servicing client accounts, accepting loan payments, cashing checks and balancing cash drawers.
• Resolved member issues as it pertains to service charges, statement balancing, debit card fraud, and account maintenance.
• Referred business to branch partners such as Mortgage, Business, and Investment advisors.As a teller with Wells Fargo Bank, I was most often times the first point of contact for a customer. It was my responsibility to.

Vista, CA

• Retail sales; cashier and customer service sales.
• Work in accounting office at end of shift. Count down all cash drawers and balance safe and books for the night.
• Handle customer relations.
• Train new hire cashiers.
• Manage front end of store.