Iryna Fetisova Email & Phone Number

Space307 is a IT product company. Our flagship project is a trading platform for retail brokers. The total number of users of the platform is more than 60 million people worldwide.My responsibilities:1. Working with a team: Building a process, setting goals and objectives, manage stand-ups, planning, retro, working with the backlog2. Determination of key directions of product development3. Working with analytics: determining the metrics that we influence, measuring the results.4. Hypothesis testing5. Interaction with the technical support team, improving the customer experience based on the received feedback6. Building a strategy and product vision

My responsibilities: 1. Management of the content operation team: planning, load distribution, staging tasks2. Drawing up content plans and quality control of texts3. Communicating information about product changes to client teams, receiving and analyzing customer feedback4. Work with sections of F.A.Q and Education (drawing up content plans, quality control materials, identifying customer needs. maintenance of product releases, analysis customer feedback)5. Was engaged in training of employees and made training programs

Cyprus

My responsibilities:1. Clients Support Service Department management (including foreign region support in Thailand, Indonesia, Turkey, Malaysia, India, Vietnam, Brazil, LATAM, Philippines)2. Department service quality, solving of difficult client issues3. Company reputation improvement4. Community creation and maintenance control5. Communication strategy development

St Petersburg, St Petersburg City, Russia

My responsibilities 1. Consultation of clients by phone, chat and mail2. Department service quality, solving of difficult client issues3. Collection and validation of technical problems of the product and transfer of information to the development team4. Creating a knowledge base for other team members