• Ownership of Untapped domestic candidate attraction strategy• Leadership, development & performance management of our Philippines based team (Talent scouts, Talent assessors, Project Managers)• Oversight of all customer requirements, scope, objectives and project timelines.• Ownership & quality assurance of the Untapped assessment program and hiring process• Workload allocation and schedule management to align with customer projects.• Progress monitoring & escalation point for all customer/delivery issues• Management of all appropriate legal paperwork and payroll information.• Ongoing creation & maintenance of all documentation, plans and reporting. (Customer projects & internal projects)

• Lead a team of recruitment consultants and tract day to day progress.• Responsible for conducting full life cycle recruitment to identify and approach suitable IT candidates. • Works directly with new and existing clients to understand and recruit for multiple assignments. Responsible for all aspects of recruiting, including, but not limited to developing a talent pipeline, building relationships with candidates and managers, screening resumes, coordinating and conducting interviews, checking in with candidates and customers regularly, and assisting in the off-boarding process at the end of an assignment.• Maintain regular contact with customers, Account Managers and Technical Consultants in order to uncover future opportunities.• Recruit for, identify and approach suitable IT candidates in order to conduct full life cycle recruitment.• Develop a talent pipeline and manage relationships with candidates for current and future opportunities.• Screen resumes, interview, and schedule Tech Screens for IT candidates; perform due diligence in ascertaining skill sets and individual characteristics in order to assess placement opportunities.

• Responsible for industry and function-focused candidate sourcing, pre-screening candidates. This position will utilize direct and indirect sourcing techniques to build a strong network of diverse candidates within critical skill sets, based on client demand.• Successfully meet or exceed the goal of 300 resumes or profile per day • Proactively conduct research and investigate new ideas to find passive candidates though a variety of methods including: complex internet searches, social and professional networking groups, blogs, diversity resources, competitor research and the development of existing candidate relationships.• Create advertisements for open multiple positions in different job boards within or less than the 10-minute time frame provided by the client.• Source candidate from database and make match for active requisitions.• Source additional candidates according to Sourcing Plan (i.e. job boards, free sites, user groups.• Direct Source candidates based on minimal requirements using internet based sourcing.• Develop an ongoing and diverse pipeline of prospective candidates for assigned positions.• Input current resume and contact information for any new candidates in ATS.• Identify and submit qualified candidates to Recruiting Team based on the provided job description.• Update existing candidate profiles.• Use appropriate systems (both manual and ATS) to track sourcing information including source of candidates and search strings executed; to input candidate information, resumes, interview notes and assessment results; and to provide candidate submittal data to be managed against established metrics.

Establishes and maintains good working relationship with US Clients and stakeholders to supports their recruiting needs for entry levels and targeted selected positions for permanent and contractual projects• Makes sure that job requirements are equally distributed and closed in a timely manner• Works with junior recruiters to fine-tune and re-write resumes, and coaches them as needed to enhance interviewing skills.• Utilizes different search engines such as CareerBuilder, Monster, Dice and LinkedIn• Maintains open communication lines and personal relationships with candidates to create a pipeline for a variety of industries• Processes applications as well as collecting and distributing employee information through the appropriate channels.• Uses Vendor Management Systems like Fieldglass, IQN, Adapt and Bullhorn.• Researches new technologies and makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions• Fosters long-term relationships with candidates and clients

As the Recruitment & Client Services Supervisor – RPO, I report directly to the CEO, tasked to develop and communicate vision and expectation levels to team lead and team members. I am also tasked to empower, select, coach and retain qualified staff that contributes to unit and company goals. On a group scale, I integrate different team functions and ensure the highest quality performance through feedback and training and development. Key Responsibilities are as follows:• Primary client point of contact (POC) responsible for day to day management and overall service delivery.• Guarantees effective implementation, continual operation and growth of accounts. 
• Ensures that all client metrics are met by closely working with the Operations & HR Supervisor, trainers, subject matter experts, team leads and team members to create strategies to improve performance.• Oversees Recruiter performance to meet or exceed goals defined with clients.• Builds Recruiters’ competencies in sourcing and recruiting. 
• Helps in maintaining positive client relationships.
• Manages operational performance, attendance and quality of services delivered by Recruiters within a team.• Manages client expectations and maintains collaborative relationships by meeting or exceeding targets.• Work with support departments to ensure staffing strategies are effectively executed. • Other duties include performance management, employee development, reports generation and analysis.

The role of the Sourcing Specialist is to support the Client Services team by undertaking sourcing activity utilizing a variety of channels to create talent pools of suitable candidates in a cost-effective manner.. The role will be responsible for following aspects of the initial components of the end to end recruitment process including:- Proactively source candidates utilizing different methods (e.g. market mapping, job boards, social networking sites) in order to establish talent pools- Monitor and ensure that all requisitions are fully specified and tracked through the correct authorization, sourcing channels and processes- Develop an understanding of how sourcing strategies are developed for each role recruited; - Undertake candidate name gathering (utilizing direct and indirect including database and web-based methods)- Manage our presence on job boards ensuring at all times we are getting value for money out of the agreements and our listings are positioned for maximum effectiveness; measure and own the reporting on response rates;- Maintain the recruitment system so that it accurately reflects the status of all selection activity;- Screen candidates CVs against position criteria;- Screen and qualify candidates where required to determine suitability and obtain required information (e.g. availability, permission to represent) to create long and short lists &- Maintain high levels of candidate and vacancy control through workflow management systems- Interface between the Client Services team and agencies when required, gaining necessary information to ensure both parties remain informed- Develop an awareness and understanding of recruitment skills and skills especially around sourcing techniques and strategies- Maintain agreed service levels and targets set by the client- Advanced level of understanding and usage of Taleo.

I am responsible for pro-actively coordinating and managing complex voice order lifecycle support for clients; commitments necessary to exceed client expectations by providing a single point of contact from receipt successful deliver; provide complex voice aftermarket ordering and service support; receive voice order of customers and validate the accuracy of the information provided; proactively maintain an understanding processes established for each step of life cycle, ensuring it is followed when needed.Major Job AccountabilitiesVoice Order Management – Proactively coordinate the day order lifecycle of various voice products while for clients and ensuring service commitments exceed client expectations while adhering to corporate and policies and procedures Client Satisfaction – Establish an excellent working relationship with assigned client and continuously string level of overall service that West is providing Research Assistance – Assist in resolving routine program quality issues by identifying issue(s) and research manner Team Interfaces/Customer Service – Establish and maintain a professional relationship with internal/ external team members and department contactsKnowledge, Skills and AbilitiesCustomer service principles and practices Methods of basic report preparation Departmental operating procedures and policies Local, Data and/ or Voice provisioning processesAbility to gain extensive knowledge of all voice services/ product Analytical skills to research and resolve billing and voice ordering issues Excellent verbal and written communication skills Excellent time management and analytical skills Manage multiple, concurrent task as related to extensive voice order management Ability to develop and maintain strong relationships and teamwork with co-workers

I am responsible for providing the highest level of staffing services to the company leaders and associates. My position delivers high quality professional and executive-level candidates and advances across numerous markets and professional communities, while guiding hiring managers and candidates through selection process. I perform full life-cycle recruiting and maintain excellent relations with hiring managers, candidates, and the community at-large. I possess a wide degree of creativity, near- and long-term recruiting vision, business understanding, and personal organization.Responsibilities:• Leverage online recruiting resources and in-house ATS to identify and recruit the very best candidates.• Review resumes and credentials for appropriateness of skills, experience and knowledge in relation to position requirements.• Pre-screens candidates. Create and present pre-screening questions to hiring managers for collaboration and approval.• Interviews all candidates presented for detailed interviewing by hiring managers, and includes the use of face-to-face behavioral-based interviewing methodologies.• Performs detailed reference checking and/or reference analysis on selected candidates and reviews results with hiring managers.• Manages the presentation, selection, offer, negotiation, closing, and administrative components involved in full life cycle recruiting.• Maintain accurate and well-ordered documentation on all candidates, searches, hiring managers interactions, and other recruiting activities to ensure a safe and thorough audit if required.• Uses effective communication approaches that include proactively keeping others informed, appropriately expressing ideas and thoughts verbally and in written form, and timeliness.• Develops an effective pipeline of key talent potentially available for immediate hire as succession planning needs dictate.

Customer Service Representative / Technical Service Representative – Tech Team / Visteon account Answered incoming phone calls, e-mails, and web submit from customers with various concerns like: • Support Break/Fix (software) issues supported by the Service Desk.• Basic PC / Laptop with Windows OS troubleshooting.• Assistance in using software such as Microsoft Office (Word, Excel, PowerPoint, Outlook), Internet Explorer, Net Meeting, App-share. • LAN, WAN, and Wireless connectivity.• Assistance in setting up proxy connectivity, remote access, mapping of drives and devices such as printers, scanners, etc...• Any other software/applications approved through the IT Orders Process.• Account updates and password management.• Directory / contact assistance.• Supports Remote Software installation request.• Supports troubleshooting escalations.• IE (Internet Explorer 6, 7 or 8)• McAfee Update/Installation (Not virus removal)• Downloaded Applications or Media that the user already has.