Ffion Owen Email & Phone Number

London, England, United Kingdom

Main duties:- Providing editorial reviews of content ranging from user support documentation to technical best practice blogs and training materials.- Conducting regular user experience testing of the documentation site.- Communicating Content Design best practice to colleagues across the business.Significant projects:- Transformed the New to Quantexa of the documentation site into an approachable, easy to digest introductory resource for new documentation site users, designing a combination of written content and diagrams to simplify complex technical topics.

Technical Author focused on the implementation of external-facing end-user support documentation for the company’s technical software.- Created and edited online help articles, tutorials and release notes using MadCap Flare- Used Tortoise SVN for documentation version control and collaborating with fellow authors- Utilised tools such as Jira and Confluence

Performed audit testing for a range of government clients, and conducted research and analysis for Value for Money reports.