Ffion Thomas Email & Phone Number

United Kingdom

launched in 1993 and owns popular household brands Admiral Multi Car, Elephant & Diamond

Cardiff, United Kingdom

IT Project Manager

Responsible for the design & delivery of induction training to Claims Department new starters.Delivered intensive induction package on Claims handling to external new starters, working with an average group size of 25 responsible for their first line management and learning for initial 4 weeks of their employment.Co-ordinated and delivered monthly communication meetings between induction trainers to ensure consistency in delivery of induction. Worked on steering group… Show more Responsible for the design & delivery of induction training to Claims Department new starters.Delivered intensive induction package on Claims handling to external new starters, working with an average group size of 25 responsible for their first line management and learning for initial 4 weeks of their employment.Co-ordinated and delivered monthly communication meetings between induction trainers to ensure consistency in delivery of induction. Worked on steering group for department continuing development plan CDP, looking at objectives for sessions and how to achieve them through training design.Worked on Claims Uninsured Loss project group, key communicator of changes in process and solely responsible for training ULR. Designed and delivered tailored training programme on this area of service to develop and actively achieve performance targets. Consistently recognised for achieving results due to personal enthusiasm for success.Responsible for identifying training needs in the Service 1 area of Claims and making suggestions and improvements. Driven by an ability to convert obstacles into opportunities by recognising root cause and developing solutions. Show less

Responsible for coaching staff referred by team managers through behavioural and technical issues.Coached and motivated call centre employees in accordance to company procedures whilst ensuring in the welfare and equitable treatment of all staff whilst striving to develop their skills in order to ensure provision of outstanding customer service. Set up the coaching function for the Teleclaims department, implementing procedure guides, monitoring forms, reward structure and… Show more Responsible for coaching staff referred by team managers through behavioural and technical issues.Coached and motivated call centre employees in accordance to company procedures whilst ensuring in the welfare and equitable treatment of all staff whilst striving to develop their skills in order to ensure provision of outstanding customer service. Set up the coaching function for the Teleclaims department, implementing procedure guides, monitoring forms, reward structure and improvement plan procedures. Show less

Responsible for front line delivery of customer service to customers making a claim on their motor insurance policy. Gathering key facts and evidence to ascertain liability and ensuring key targets were met on a monthly basis.

Worked on a team selling gas, electric and top up products in a competitive and targeted environment.

Responsible for the day-to-day running of shifts in the resorts main restaurant, duties included, phone calls, reservations, staff planning and stock control, cash handling/balancing, customer enquires and complaints.Working as part of a team requiring flexibility, adaptability and the ability to multi-task in order to keep the restaurant operating smoothly and efficiently, delivering exceptional service under all circumstances. Known for creating an atmosphere of enjoyment and pleasure… Show more Responsible for the day-to-day running of shifts in the resorts main restaurant, duties included, phone calls, reservations, staff planning and stock control, cash handling/balancing, customer enquires and complaints.Working as part of a team requiring flexibility, adaptability and the ability to multi-task in order to keep the restaurant operating smoothly and efficiently, delivering exceptional service under all circumstances. Known for creating an atmosphere of enjoyment and pleasure for both internal and external customers. Show less

Education record

Education record