Manage the maintenance renewals and account management of direct and indirect maintenance support contracts for Central America and Latin America. Monitor all incoming purchase orders and process for billing.Work directly with sales, service representatives and the customer to facilitate contract negotiations. Maintain data used for forecasting purposes through the use of Salesforce & Oracle.Schedule and coordinate conference call with customers in order to provide any request or questions that need to be answered in reference to their quotes. Handle all discrepancies and all administrative duties for the customer

Office ManagerAs a Manager of four (4) employees, I have full responsibility with facilities, overall organization including management of office cleaning staff & other general maintenance tasks. As part of my daily duties, I oversee contract negotiation and purchase process with different vendors, including telecom and Internet companies along with employee benefits providers such as Health Insurance, Private Pension and others. Other responsibilities include Finance, HR, and IT as highlighted below:•Supporting the Finance VP, I carry responsibility for all reimbursements and invoices, processing of all vendor payments through our internal Purchase System. •Within HR I carry responsibilities for contacting new candidates, and reviewing Employment offers and contract, benefits, compensation plan, etc. •In the IT side, I’m the one leading the contact with the technical teams when issues are encountered, making sure to follow-up until a resolution is encountered. Other daily activities include:•Executive Assistant for the Country Manager: organizing his schedule, setting up meetings, trips (hotels and flights). •Management of visitor’s logistics, including lodging and transportation, access to the office, etc.

Executive Assistant for the Vice President and Director of Sales •Responsible for scheduling meetings with customers and prospects. •Travel management including bookings of airline tickets. •Visitor’s logistics including transportation and lodging. •Telephony Assistance •Management of reimbursement of expenses through XMS and ARIBA payments systems. •Support recruitment of Interns •Organization of internal company events •IT help desk Tier-1 Contact •Negotiation with suppliers

Executive Assistant for the Directors of Marketing, Media and Ads•Travel management including bookings of airline tickets. •Interface with domestic and International employees•Visitors logistics including transportation and lodging. •Management of Confidential Documentation•Airline Tickets approval •Experience with SAP

Administrative & Operations Analyst•Responsible for all administrative daily expenses & reimbursement of employees. •Customers and suppliers relationship•Support with Accounts payable and receivables •Work on a daily basis with Excel and PowerPoint software•Office supplies control and staff organization (ARS system)•Billing closing and Budget Justification management•Analysis of Vendor Proposals and Contract Negotiations. Language English – Intermediate (in course)Spanish – BasicAcademic Training After-Graduation: “Gestão Empresarial” Centro Paula Souza / IPEN (USP) – FATEC – São Paulo