- Work on cyber-security and network security mandates with NetSatori's customers- Solution architecture- Work with the sales representatives on work scoping and bills of material- Act as a coach and work with junior advisors to help them progress- Prepare and deliver training in cyber-security and network security

Started teaching in 1985, stopped in 2005 and resumed in 2021.

Part-time medical first responder.

I mostly worked on bill 25 (GDRP equivalent in Quebec) during my three months for Reference Systemes.

• Ensure efficient communication between the prevention team members and the ones of the ski and bike patrol,• Ensure that the employees’ daily sheets and reports are completed,• In close collaboration with the patrol team manager, ensures the proper functioning of the activities,• Define and communicate responsibilities and expectations to the staff,• Supervise, supervise, train, evaluate and mobilize the personnel under his responsibility, according to established standards,• Follow up on training,• Coordinate the process of hiring seasonal staff for his department,• Ensure that the personnel under his responsibility always work in safety compliance, according to the provided rules and policies,• Approve and transmit the staff’s timesheets under his responsibility,• Mobilize staff under his responsibility,• Establish the work schedules of his team in order to maximize efficiency and profitability,• Make disciplinary interventions with the staff and ensure follow-up,• Collaborate on drafting and enforce policies and procedures,• Define and communicate the responsibilities of the employees under his supervision,• Answer calls and assist the various departments,• Enforce regulations,• Control access to the site,• Write daily and incident reports,• Ensure that the inventories are maintained and adequate,• Ensure that customer requests are met or redirected on time while respecting company policies.

As a Support Services Manager in the Premier support team, I utilize my strong technical competencies and account management skills to provide the highest level of personalized, proactive, preventative and reactive, enterprise-class support services. I build a partner relationship with my customers to better serve their business needs, as well as to react quickly and revise approach when business needs change. Working very closely and collaboratively with members of the Customer Success Team, Account Teams, and customer contacts, I am intimately acquainted with the customers' business requirements, technical needs, systems, environment, and support history. • Environment assessment/documentation, including software and hardware release planning, upgrade planning, and bug risk analysis• Monitor customers support requests to identify potential problems and trends, and subsequently make the necessary recommendations to resolve them• Ensure that all recommended Best Practices are adhered to for maximizing product optimization and uptime• Help educate the customer as needed on the various tools available to them and help them understand their VMware products better• Complete comprehensive site profile documents ensuring the customer’s VMware infrastructure and architecture is documented• Proactively notify the customer on a weekly basis with product alerts, new KB articles, and bug updates that relate to their environment• Drive customer satisfaction of by expediting the resolution of all service issues by conducting log analysis, reproduction work, and engaging external and internal resources as required• Review customers change management process/documents for gaps against know best practices• Assist the customer with support planning, upgrade and maintenance updates by providing input to implementation plan and alerting peer center of upcoming change• Conduct support request reviews to identify issue trends, and opportunities for corrective actions

Job DescriptionAs a member of the Premier Services, I work directly with VMware’s most strategic customers and partners. The goal of my role is to build close relationships/partnerships with our most strategic accounts through deep technical expertise and proactive engagements. Responsibilities• Support some of VMware’s most strategic Premier Services named customers• Focus on day to day Support Request resolution and proactively drive progress• Provide Technical guidance provided by leveraging top knowledge content• Support and collaborate on VMware’s entire suite of products• Deliver remote Transfer of Information (TOI’s) Sessions (leveraging larger team if needed)• Provide VMware troubleshooting review (log analysis/troubleshooting process) to customers• Provide formal root cause analysis on severity 1 critical customer situations • Document escalation action plan and track via executive summary in case documentation• Create Knowledge Base articles for issues that are not documented• Conduct weekly, semimonthly or monthly customer meetings for case reviews to identify issue trends and opportunities for corrective actions• Review customers change management process / documents for gaps against known best practices.

My three customers are: CGI, National Bank of Canada and Hydro-Quebec.- Provide project leadership for the customer’s major VMware initiatives. This would include project management functions and solutions architecting functions- Manage cross-functional VMware project teams, which could consist of VMware consultants, engineers, marketing, and support staff- Design and develop innovative solutions to customer requirements using our server and desktop products, with assistance from our internal engineering group and consulting architects as required- Maintain current functional and technical knowledge of the entire VMware product line- Manage and drive competing requests across simultaneous client engagements- Provide clear and constructive product feedback to VMware Product Management teams based on customer requirements- Help to document best practices in developing and deploying VMware solutions- Function as a front-line technical resource for “best practice” and informal customer questions

• Manage the 14 team members• Plan and supervise work associated with work requests• Create technical standards and procedures• Supervise and quality check documentation• Supervise internal and external projects• Maintain dashboards• Manage customer relationships during projects and during the course of normal operations• Supervise the application of the customers' SLAs• Do regular quality checks and make sure SLAs are respected• Participate in change control committees• Bridge with the Fujitsu development teams for projects in which they are involved• Create and maintain training plans for staff members• Meet with customers on a regular basis• Meet with external suppliers

Working in the servers and storage team, my focus is mainly with virtualization and satellite products as well as infrastructure in general.Bell Canada has great expertise with Cisco UCS, EMC and HP products. I was already quite familiar with HP, but I am now digging into Cisco UCS and EMC.

I work as a solutions architect and pre-sales engineer. My focus is primarily with Microsoft infrastructure and virtualization products from VMware and Citrix.• Pre-sales meetings with customers (new or existing) to conduct needs and business processes analysis• Perform IT solutions analysis and write pre-sales proposals to customers• Architect virtualization infrastructure (servers, workstations and applications) with VMware, Citrix and Microsoft products• Architect IT infrastructure solutions with Microsoft Active Directory, Exchange, SQL Server and other related products• Architect DR solutions using SAN storage replication, VM replication and other replication technologies• Preparation of analytical reports and recommendations• Implementations of proofs of concept and pilot projects

My work at Bell Canada was partly implementations and partly solutions architect/pre-sales engineer.• Pre-sales meetings with customers (new or existing) to conduct needs and business processes analysis• Perform IT solutions analysis and write pre-sales proposals to customers• Architect virtualization infrastructure (servers, workstations and applications) with VMware, Citrix and Microsoft products• Architect IT infrastructure solutions with Microsoft Active Directory, Exchange, SQL Server and other related products• Implementation and maintenance of IT systems (XenApp, ESX, Active Directory, Exchange, SQL Server, VDI, etc.)• Level 3 customer support

The Sureté du Québec is the Quebec Provincial Police.Analysis of client needs and issues, development and implementation of solutions, documentation and training for various projects, including:• Architecture of several IT systems (ex.: print servers redundancy, Active Directory restructuration, Document management, etc.)• Migration Exchange 2003 to Exchange 2007 project• Planning the Windows 2003 consolidation with VMware ESX• Analysis and implementation of the public key infrastructure (PKI)• Security enhancement of the Windows servers infrastructure• Analysis and implementation of the new DNS structure• Level 3 support for Windows, Exchange 2000/2003, ISA Server 2004 and SQL Server 2000/2005• Analysis of IT management processes for task automation and programming of software solutions

Please see the description for Cofomo during the same period.I was an IT consultant at the SQ for Cofomo.This is included for completeness.

• Pre-sales meetings with customers (new or existing) to conduct needs and business processes analysis• Perform IT solutions analysis and write pre-sales proposals to customers• Architect IT infrastructure solutions with Microsoft Active Directory, Exchange, SQL Server and other related products• Analysis, proposal/design, training and supervision of IT system installations• Prepare analytical reports, recommendations and proposals• Overseeing the establishment and maintenance of computer systems by the field team• IT training (for staff and customers)• Supervision of a team of five technicians and two programmer-analysts• Administrative management (member of the board of directors, budgets, etc.)• Internal network Administration

Part-time paramedic in Montreal

• Rearchitect and rebuild network following comprehensive analysis of needs and issues• Creation of automated routines to facilitate network management• Security management• Network administration, including Cisco switches and routers• Phone system management

• Analysis, proposal/design and implementation of IT systems• Meetings with potential customers in presale mode• Meetings with customers (new or existing) to determine the needs and business processes• Preparation of analytical report and recommendations• Implementation and maintenance of IT systems

• Meetings with customers (new or existing) to conduct the needs and business processes analysis• Windows NT 4.0 and 2000 network administration and implementations (law firms, doctors and surveyors)• Active Directory and Exchange 2000 administration and implementations• Few Access or VB 6.0 mandates (ex. Small productivity applications)

• Multiple migrations from Novell to Microsoft network platform

• Programmer-analyst with network administration component for a single client (Society for Reproduction Rights of Authors, Composers and Publishers - SODRAC)• Analysis and understanding of SODRAC business processes • Creation of database interfaces in MS-Access, Pervasive / Btrieve and SQL Server 2000• Management of SQL Server 2000• Level 1 and 2 support for Windows 2000 systems• Network deployments for other customers using Windows 2000

• Developed web pages, interfaces, and database programming using ASP, CGI, VBScript and JavaScript under UNIX and Windows NT 4.0• Network administration

Computer sales representative in a retail store.

Group of IT professionals wishing to democratize information using computer communications.• Management of one of the largest BBS in Montreal• Management of the Wildcat BBS system and Internet gateway WildUUCP• "Host" and "hub" in several networks such as FidoNet