Farzana Haque Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Handle Loan Accounting reports, Branch Loan Transactions Journal, manage daily recap of new advances and verification of LAS cards, ensure accuracy in the personal LAS loan maintenance report• Follow the procedures, to investigate error items review the PostEdge personal loan maintenance report, validate with Teller Journal, identify root cause, analyze them and resolve the issues• Prioritize task for the team, conduct QA checks through COINS, Post-Edge, CARM, and Excel files, issued log error on ADO, work on ECIF reconciliation, and provide guidance to the team’s members

Markham, Ontario, Canada

• Worked within general defined guidelines, completed a range of activities that involve multiple steps on several systems/applications characterized by a combination of manual and automated processes• Identified issues and escalated internally as required, focused and prioritized on the daily task or weekly processes or activities however that may include monthly routine activities• Interacted with internal partners and external customers as needed

Toronto, Ontario, Canada

• Maintaining a competitive approach and product knowledge with a high level of confidentiality• Proactively working to identify customer issues, and resolve customer complaints and concerns; and working on cross selling the current promotion plans, services, and products• Apply techniques offered in training and ongoing coaching for continuous improvement towards sales and performance targets

St. John'S, Nl, Canada

• Wrote a summary/review paper on textile waste and environmental pollution • Conducted Reporting and relevant analysis using results to draw conclusions • Performed descriptive and multivariate statistical analysis and applied detrending methods on the monthly data• Examined the data set, used econometric model (ARIMA), and found out how fast fashion is directly responsible for textile waste generation, hence creates environmental pollution

Canada

• Resolved customer complaints and ensured customer satisfaction with accuracy and professionalism • Maintained keeping records of paperwork as required • Prepared written procedures and balanced cash after each shift • Trained new employees and supervised them in the absence of the manager

Canada

• Monitored incoming and outgoing test papers and keeping a record of student’s grades• Provided constructive feedback on assignments and assisted undergrad students in the help-centre• Worked as an examiner and maintained all the official duties• Prepared report presentations and conducted Q&A session with the undergraduate students

St John'S, Nl, Canada

• Answered the phone calls to take orders and process the purchases • Worked with other associates as a team and balanced the cash after each sifts • Assigned as a head pantry chef in two months and managed a considerable reduction in the food waste• Announced as the employee of the month for working to reduce the waste amount significantly

Dhaka, Bangladesh

 Primarily worked on Excel to create daily, weekly, monthly, and quarterly reports on operations Created visualization for a various stakeholder to measure the performances of different departments Presented project portfolio to investors during sponsor meeting with banks

Master Of Arts - Ma, Economics

Master'S Degree, Economics

Bachelor'S Of Social Science, Economics