I am a dedicated professional with a strong academic background and a proven track record in the financial and research sectors. I hold a post-graduate degree in Economics from Memorial University of Newfoundland, where I was the recipient of both School of Graduate Studies and Departmental scholarships. My career has been marked by a commitment to excellence, attention to detail, and the ability to manage multiple tasks while meeting deadlines.With a background in economics, I have honed my research skills and demonstrated a proficiency in data manipulation and analysis using tools such as Excel, Stata, R, and PowerPoint. I pride myself on my strong verbal and written communication skills and am proficient in using various software applications, including MS Word and Outlook.I have started working as a Senior Quality Assurance Officer at CIBC, where I excelled in resolving discrepancies and ensuring the accuracy of processes. Additionally, my role as an Operations Officer at TD allowed me to gain insights into client management, data verification, and effective communication with both internal and external partners.In my previous role as an Inbound Retention Specialist at S&P Data, I developed exceptional client service skills, with a focus on understanding client needs and providing solutions. I am skilled in cross-selling products and services, and I excel in documenting interactions accurately.My professional journey is complemented by my extracurricular involvement, where I served as an Executive Board Member at GSU and as an event coordinator at MUN International Office. These experiences have honed my leadership and organizational skills, allowing me to thrive in dynamic and fast-paced environments.I am excited to connect with professionals who share a passion for economics, finance, and research, and I look forward to exploring opportunities for collaboration and growth. Please feel free to reach out, and let's connect to discuss how we can work together to achieve our goals.#Economics #Research #FinancialServices #DataAnalysis #ClientService #TeamLeadership
Bank Of America
View- Website:
- bankofamerica.com
- Employees:
- 232061
-
Operations AnalystBank Of AmericaToronto, On, Ca
-
Associate UnderwriterCibc Apr 2024 - PresentToronto, Ontario, Canada -
Senior Quality Assurance OfficerCibc Nov 2023 - Mar 2024Toronto, Ontario, Canada• Handle Loan Accounting reports, Branch Loan Transactions Journal, manage daily recap of new advances and verification of LAS cards, ensure accuracy in the personal LAS loan maintenance report• Follow the procedures, to investigate error items review the PostEdge personal loan maintenance report, validate with Teller Journal, identify root cause, analyze them and resolve the issues• Prioritize task for the team, conduct QA checks through COINS, Post-Edge, CARM, and Excel files, issued log error on ADO, work on ECIF reconciliation, and provide guidance to the team’s members
-
Operations OfficerTd Dec 2021 - Jul 2022Markham, Ontario, Canada• Worked within general defined guidelines, completed a range of activities that involve multiple steps on several systems/applications characterized by a combination of manual and automated processes• Identified issues and escalated internally as required, focused and prioritized on the daily task or weekly processes or activities however that may include monthly routine activities• Interacted with internal partners and external customers as needed -
Inbound Retention SpecialistS & P Data Jan 2021 - Nov 2021Toronto, Ontario, Canada• Maintaining a competitive approach and product knowledge with a high level of confidentiality• Proactively working to identify customer issues, and resolve customer complaints and concerns; and working on cross selling the current promotion plans, services, and products• Apply techniques offered in training and ongoing coaching for continuous improvement towards sales and performance targets -
Research Assistant(Remote)Memorial University Of Newfoundland Sep 2020 - Dec 2020St. John'S, Nl, Canada• Wrote a summary/review paper on textile waste and environmental pollution • Conducted Reporting and relevant analysis using results to draw conclusions • Performed descriptive and multivariate statistical analysis and applied detrending methods on the monthly data• Examined the data set, used econometric model (ARIMA), and found out how fast fashion is directly responsible for textile waste generation, hence creates environmental pollution -
CashierCompass Group Canada May 2018 - Aug 2020Canada• Resolved customer complaints and ensured customer satisfaction with accuracy and professionalism • Maintained keeping records of paperwork as required • Prepared written procedures and balanced cash after each shift • Trained new employees and supervised them in the absence of the manager -
Graduate AssistantMemorial University Of Newfoundland Sep 2017 - Apr 2018Canada• Monitored incoming and outgoing test papers and keeping a record of student’s grades• Provided constructive feedback on assignments and assisted undergrad students in the help-centre• Worked as an examiner and maintained all the official duties• Prepared report presentations and conducted Q&A session with the undergraduate students
-
Crew MemberWindy'S Sep 2017 - Oct 2017St John'S, Nl, Canada• Answered the phone calls to take orders and process the purchases • Worked with other associates as a team and balanced the cash after each sifts • Assigned as a head pantry chef in two months and managed a considerable reduction in the food waste• Announced as the employee of the month for working to reduce the waste amount significantly
-
Junior Data AnalystSamiha Agro-Group Of Industries Jul 2016 - Dec 2016Dhaka, Bangladesh Primarily worked on Excel to create daily, weekly, monthly, and quarterly reports on operations Created visualization for a various stakeholder to measure the performances of different departments Presented project portfolio to investors during sponsor meeting with banks
Farzana Haque Skills
Farzana Haque Education Details
-
Economics
Frequently Asked Questions about Farzana Haque
What company does Farzana Haque work for?
Farzana Haque works for Bank Of America
What is Farzana Haque's role at the current company?
Farzana Haque's current role is Operations Analyst.
What schools did Farzana Haque attend?
Farzana Haque attended Memorial University Of Newfoundland, Shahjalal University Of Science And Technology, Shahjalal University Of Science And Technology.
What skills is Farzana Haque known for?
Farzana Haque has skills like Leadership, Team Building, Training, Time Management, Customer Service, Retail.
Who are Farzana Haque's colleagues?
Farzana Haque's colleagues are Hema Sharma, Bryan Murphy, Walter Kulasinsky, Simona Khaytman, Akshita Tariyal, Judi Lechner, Larry Garcia.
Not the Farzana Haque you were looking for?
-
1bracbank.com -
-
-
1cra-arc.gc.ca
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial