Farah Hassan Email & Phone Number

Murrieta, Ca, Us

Murrieta, Ca

• Serve as “right hand” to CEO; provide admin support and prepare/send invoices to clients• Complete FDA registration and medical device listing for national and international companies • Assist with preparing FDA Medical Device premarket approval submission [510(k)] • Research classifications for all medical devices on FDA website

Supported agents with merchant approvals and account maintenance Conducted welcome calls/training for agent portal as part of onboarding processServed as primary point of contact and built/maintained relationships with agent/office Acquired new business via existing relationships, networking and leads Worked closely with Underwriting, Risk and Member Support to advocate on behalf of agent/merchant

Temecula, Ca

Building and maintaining professional relationships with NMA’s Partners, while providing the support our ProAgent Partners have come to expect from National Merchants Association.

San Diego, Ca

• Manage SAAS client accounts; assist with software inquiries, manage billing, provide support• Execute client retention initiatives daily to reduce monthly churn• Work diligently to consistently achieve an aggressive response turnaround time of 1 hour or less• Advocate for clients by creating and tracking engineering tickets to accelerate updates

Escondido, Ca

• Managed high revenue accounts; assisted with FSA, COBRA and health and welfare plans• Responded to routine COBRA and FSA inquiries and managed open enrollment process • Implemented a streamlined, consistent process for COBRA appeals that achieved consistency among CSA’s and faster client response time • Represented TRI-AD at several benefit / health fairs across southern California• Assisted Client Service Managers with renewals, reports and other administrative duties• Revised and prepared employee benefit statements (Total Compensation Statements)

Orlando, Fl

• Assisted Senior VPs and Account Execs; managed sales, contract and compliance issues • Provided primary support with issues relating to agents, funding companies and policy holders• Negotiated settlement offers with agents and funding companies • Prepared and reviewed an average of 125 life settlement contracts per month

Master Of Business Administration (Mba), Human Resources Management And Services

Bachelor Of Arts (Ba), Psychology With Concentration In Communications