• Initially hired into the Development team to work on the Visualfiles Case Management System• Promoted to Senior Developer in 2015• Joined the Firm's Document Automation Programme on its inception in 2019• Lead Automator in a team of 3, working with Division PSL Analysts to automate precedents for Banking and Finance, Core Corporate, Incorporations, Tax, Venture Capital, IP, Employment, Pensions and Real Estate using Thomson Reuters Contract Express

Hired to migrate the Firm from LexisNexis Axxia (its Workflow and Case Management solution) to Thomson Reuter’s FloSuite BPM framework. My key tasks in post were:• Analysis of the Firm’s current processes• Authoring design specification documents• Devising test plans• Authoring technical specifications detailing the data mappings for the transfer of core client/matter data from Axxia to FloSuite• Testing the data transfer and reporting any inaccuracies to the relevant parties• Writing the workflow processes and the screens required for document assembly – initially all file opening documentation, together with a core library of letters and documents needed for Phase I roll out to the Commercial teams

I was the solely responsible for analysing the Firm's business processes through liaison with senior personnel, translating these into technical specifications and then developing the two systems (Aderant 'Back Office'​ and FWBS 'Matter Centre'​) to ensure they remained effective workplace tools. I joined the Firm at a time of change, prior to the migration from the Paragon Accounting system to the SQL based Aderant 'Back Office' system. My previous experience of managing system upgrades and roll-outs was called upon immediately, as were my interpersonal skills, since the decision to switch to the new system was not welcomed by all users. 9 years experience as a software trainer and a first degree in psychology have equipped me with the skills manage a potentially resistant environment.Whilst in post I was responsible for the following developments:• Creation of new data structures (SQL tables and fields) to hold additional data• Graphical User Interface development of both systems – customisation of existing / development of new screens to meet business needs using the inbuilt SDK toolkits• Creation of Workflows to streamline business processes in key departments – entailing creation of Visio diagrams to map system process• Creation of management reports – requiring the use of the built in reporting tools• Email Alerts– requiring the development of underlying queries and reports and the configuration of the alert trigger• Add hoc queries and data updates using SQL Query Analyser / SQL Server Management StudioAside for the core systems development I was also responsible for the development of supplementary Access databases and Excel spreadsheets. 8½ years experience as an advanced level MS Office trainer ensured I had the skills required for this.

I was responsible for the management and development of the 4 Case Management systems, alongside the Axxia Accounts system within Fennemores. The role involved evaluating needs to ascertain technical and operational feasibility and either undertaking the higher level development myself or delegating to 'system assistants'. I also had responsibility for housekeeping of the systems, and the testing and implementation of upgrades and enhancements, scheduling the work to ensure minimal down-time, and fully documenting all processes and work undertaken.In my 4 years in post I successfully project managed the:• Upgrade of the Legis Case Management system to the SQL platform• Roll-out of the Axxia Case Management system• Upgrade and customisation of the DPS Case Management system

As sole Training Consultant within the Corporate team, I was responsible for the development of bespoke MS Office training programmes for the key clients including Abbey Group (Abbey National, First National Bank, Scottish Provident), Arthur Andersen and Consignia.

This 3 month project within the University’s School of Management successfully converted the teaching materials of the Executive MBA into an interactive format using Macromedia Director 8.

I moved to Benchmark to continue developing my abilities as a commercial software trainer. In this role I delivered classroom and bespoke training courses in MS Office and Lotus Notes to a large client base, which spanned the UK. The role required the ability to liaise with external personnel to establish training requirements and the most suitable method of delivery.

I joined the training division of Rockwell with the aim of developing my abilities as a trainer in a commercial environment. Providing desktop software training was a new venture for Rockwell, so my first task upon joining was to develop and deliver structured courses in MS Windows 95/98, MS Office 97/2000, Internet Explorer, Netscape Navigator and Lotus Notes 4.6/5.

As first and only post holder, my responsibility was to establish from scratch the provision of all IT training within the organisation. • analysis of IT training needs within the Council and other ‘partners’• the design of introductory and advanced programmes in Windows 95, and Office 95/97• the writing of user manuals and ancillary documentation for all courses• formal delivery and evaluation of these training programmes

I development of formal training programmes and open learning materials in the following:• Siemens Nixdorf Nurse Manager Information System, Cerner UK PathNet and RadNet Systems• Business Objects, MS Windows 3.11, MS Office 4.x