Manage, mentor, coach and lead a team of 12 User Researchers and 1 Research Coordinator working across multi-disciplinary squads.Defined the UR progression framework detailing the expected skills and responsibilities of User Researchers across 4 seniority levels (Graduate to Principle). Building out and managing research operations practices including GDPR and data governance, onboarding new tools and practices, to support and enable the team to move faster with quality and… Show more Manage, mentor, coach and lead a team of 12 User Researchers and 1 Research Coordinator working across multi-disciplinary squads.Defined the UR progression framework detailing the expected skills and responsibilities of User Researchers across 4 seniority levels (Graduate to Principle). Building out and managing research operations practices including GDPR and data governance, onboarding new tools and practices, to support and enable the team to move faster with quality and consistency.Advocate for research and user-centred design across the business with stakeholders. Established a 38 strong User-Centred Design practice alongside other discipline leads, including Research, UX, Content and UI.Support accessibility awareness and inclusion across the business. Show less

Centralised User Researcher within the Product and Digital teams, handling ad-hoc research requests from across the business. Accessibility Ambassador, gathering feedback from clients with access needs.

I lead User Research and product testing within the company. Working with the UX team, Product teams and other departments to help understand clients better. * Running generative and evaluative research using a range of methodologies (quant and qual)* Advising on methodologies and approaches to suit project outcomes* Showing the impact of findings through workshops and collaborative analysis* Leading and facilitating research activities* Sharing research insights across… Show more I lead User Research and product testing within the company. Working with the UX team, Product teams and other departments to help understand clients better. * Running generative and evaluative research using a range of methodologies (quant and qual)* Advising on methodologies and approaches to suit project outcomes* Showing the impact of findings through workshops and collaborative analysis* Leading and facilitating research activities* Sharing research insights across teams, departments and company* Collaborating with other research departments, creating an 'Insights Community'* Building empathy within non-client facing teams through Exposure Hours* Mentoring Intern/Juniors and Graduates in User Research Show less

Currently the sole UX Researcher within the Product Team I lead User Research and product testing within the company. Working with the product teams and other departments to help understand clients better. * Scaling research work to handle more than one project at a time* Using different research methods to suit project outcomes* Developing solid research plans * Showing the impact of your findings through workshops and collaborative analysis* Sharing research across… Show more Currently the sole UX Researcher within the Product Team I lead User Research and product testing within the company. Working with the product teams and other departments to help understand clients better. * Scaling research work to handle more than one project at a time* Using different research methods to suit project outcomes* Developing solid research plans * Showing the impact of your findings through workshops and collaborative analysis* Sharing research across departments* Collaborating with other research departments (Insights Community)* Educate others about research Show less

As the company's sole UX Designer I work across 3 squads of Designers and Developers. Duties include: * conducting user research and contextual research;* setting up and running user interviews and usability testing;* production of wireframes;* creating prototype concepts;* sharing design thinking and recommendations to stakeholders.

As the company's sole UX Designer I managed the full UX process for all our products, alongside the Product Manager and team of Developers, to meet business and user needs. Duties include: * conducting user research, contextual research, and competitive analysis;* setting up and running user interviews and usability testing;* designing detailed user journeys;* creating prototype concepts;* production of web ready design assets;* designing UI for web and mobile, tablet… Show more As the company's sole UX Designer I managed the full UX process for all our products, alongside the Product Manager and team of Developers, to meet business and user needs. Duties include: * conducting user research, contextual research, and competitive analysis;* setting up and running user interviews and usability testing;* designing detailed user journeys;* creating prototype concepts;* production of web ready design assets;* designing UI for web and mobile, tablet app and EMS (Event Management System); * sharing design thinking and recommendations to clients & colleagues (face to face or remote);* creating concise and clear documentation for handover to development team. Unfortunately this role was made redundant. Show less

Working for a variety of clients as well as some non-profit projects with Women Who Hack for Non-Profit. *Redesigning, updating content and improving functionality of two websites for a previous employer. *Presentation design for Aqovia for a client pitch.*Working with WHNP as UX researcher and designer for a variety of non-profit projects.

The 10 week User Experience Design Immersive course at General Assembly teaches core skills that make up the entire user experience design process. During these 10 weeks I took part in 4 key projects utilising a range of UX skills from research and ideation to prototyping and testing.Hudson RecruitmentTeam facilitator for our team of four. We were tasked with improving the job search functionality of the Hudson mobile responsive website to reduce bounce rates and improve job alert… Show more The 10 week User Experience Design Immersive course at General Assembly teaches core skills that make up the entire user experience design process. During these 10 weeks I took part in 4 key projects utilising a range of UX skills from research and ideation to prototyping and testing.Hudson RecruitmentTeam facilitator for our team of four. We were tasked with improving the job search functionality of the Hudson mobile responsive website to reduce bounce rates and improve job alert signups and applications. We focused on keeping the user engaged and humanising the process. Hudson plan to implement elements of our design in Q1 of 2017.Wembley StadiumDuring a 2 week design sprint our team of 4 were tasked with leveraging the existing Wembley app to improve the user’s “in-stadium” experience. We added in-seat ordering, collection and delivery of food and merchandise, toilet queue alerts, and interactive stadium mapping. House of Fraser A solo project to design a party planning microsite for this existing brand. The main focus was to incorporate multiple party planning tools in one easy to use, inspirational and organised platform. Bucket LifeA multi stage solo project based on user research, rapid prototyping, user testing and visual design. Bucket Life is a personal visually inspiring bucket list app to track your goals and dreams. Show less

Customer service and food preparation. Initiated new processes for staff training and stocktaking. Fulfilled a long term goal of learning more about coffee and how to make a good brew.

Smooth operational running of the studio as well as improving operational and HR documentation for use within the team. Implementing a new social media strategy and website design. Facilitated the office move from larger to smaller studio space and eased the transition for the team.

Scheduling articles, website updates, social media management including Facebook, Twitter, Instagram, recruiting contributors, sourcing event and article information.

12 month contract in planning, operations and festival management. Implementation of PR, social media and marketing strategies resulting in stronger ticket sales. Implementation of operational procedures, timeline and task assignment to improve communication and collaboration between departments. Content strategy for website update, email newsletter and intranet to improve interaction and understanding for staff, volunteers and attendees.

Summer placement role working with Volunteer role allocation and scheduling, team management and communication, performance rating and feedback for over 120 staff and volunteers. Improving the volunteer-facing application submission process and the back-end response and allocation process.

Building the UK brand and growing the team. Developing and improving administration and training processes for new team members. Event planning, budgeting and management from concept to conclusion including meeting attendee needs and addressing feedback.

Office management and HR coordination including improving documentation and processes for both. Ongoing communication with board members and shareholders.

Coordinating workflow for one Partner and two Associates within the Commercial Property department. Updating of department and firm Apex Client Database for our team.• Production of PowerPoint reports and presentation• Audio typing, document production and formatting• Extensive diary management, meeting co-ordination and bookings• Updating of department and firm CRM - Apex • Secretarial support for 3-4 fee earners, together with back up support to secretarial… Show more Coordinating workflow for one Partner and two Associates within the Commercial Property department. Updating of department and firm Apex Client Database for our team.• Production of PowerPoint reports and presentation• Audio typing, document production and formatting• Extensive diary management, meeting co-ordination and bookings• Updating of department and firm CRM - Apex • Secretarial support for 3-4 fee earners, together with back up support to secretarial team• Contributed to installation and set up of electronic filing system• Evening support for Document Production team Show less

* Creation and administration of new client files* Client liaison, audio typing and file management* Document creation, formatting and audio typing* Diary and task management for two conveyancers* Land Registry searches and enquiries

* Extensive use of Microsoft Word, Excel and PowerPoint* Audio typing and document creation* Document Specialist for Commercial Property department providing formatting and problem solving support