Key Account Manager
CurrentAs a Key Account Manager, my focus is on delivering exceptional value to our most important clients. My KPI's are centered around building and maintaining long-term relationships with these clients, increasing revenue through upsell and cross-sell opportunities, and ensuring client satisfaction through proactive communication and problem-solving. I track metrics such as revenue growth, customer retention rate, and customer satisfaction scores to gauge the success of my account management strategies. By consistently meeting or exceeding these KPI's, I contribute to the overall success of the organization and strengthen our position in the market.. Gain a strong understanding of key customers expectations and needs to be able to prevent them from spinning to competition.. Deepen ties with current clients by consistently putting solutions that further fulfill their objectives.• Monthly/weekly meetings with clients to gather feedback and handle issues in order to give the best services possible in accordance with their expectations.. By consistently offering them solutions that achieve their goals.. Act as a communication channel between important clients and internal teams• To address complaints and any issues clients may have faced in order build trust.• Play an integral part in generating new sales that will turn into long-lasting relationships• Using key account KPIs, prepare periodical reports of progress and forecasts for internal and external stakeholders.• Email-based daily performance sharing• Daily top brands pre-alert to zones for direct deliveries as soon as possible.• Sharing pending shipments report to clients with their remarks.• Ensure forward leg and return leg both should be streamlined• To close the claim and Loss cases within timemean till final settlement• Sharing monthly return justifications and tips to enhance delivery success ratio on physical/online meetings
