Fida Muhammad Email & Phone Number

Karāchi, Sindh, Pakistan

• As a Key Account Manager, my focus is on delivering exceptional value to our most important clients. My KPI's are centered around building and maintaining long-term relationships with these clients, increasing revenue.
• Monthly/weekly meetings with clients to gather feedback and handle issues in order to give the best services possible in accordance with their expectations.. By consistently offering them solutions that achieve their.
• To address complaints and any issues clients may have faced in order build trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Using key account KPIs, prepare periodical reports of progress and forecasts for internal and external stakeholders.
• Email-based daily performance sharing

Karāchi, Sindh, Pakistan

• As a Customer Service Representative, I had take pride in delivering exceptional customer experiences. With a deep understanding of key performance indicators (KPIs), I ensure customer satisfaction by monitoring and.
• Average handle time: This measures the amount of time it takes for a customer service representative to resolve a customer's issue.
• First call resolution rate: This measures the percentage of customer queries that are resolved in the first call.
• Customer satisfaction score: This measures the overall satisfaction of customers with the customer service experience.
• Net promoter score: This measures the likelihood of customers to recommend the company's products or services to others.
• Response time: This measures the average amount of time it takes for a customer service representative to respond to customer queries or complaints.