Fidel Yepez Email & Phone Number

United States

Miramar, Florida, United States

Acted as Project manager for local infrastructure projects, including network refreshes and new technology implementation. Role was impacted by COVID-19 Emergency.

Miami, Fl

Acted as Project manager for local / regional implementation of global technologies. Ensured IT services were delivered to highest standards, leveraging Global Service Delivery teams, driving service improvement and facilitating business needs. Proactively acted as service champion and conduit for new tech deployment, on-going service, support, stability and compliance. • Led, designed and implemented new strategies (on site and remote) to migrate 1800 laptop devices to new Business managed solution (Airwatch).• Managed implementation of 18 new zoom room devices (Video Conference) in NYC office, improving face to face remote meeting capabilities, which maximized use of time and resources and reduced travel costs.• Led different global IT projects across US, Canada and Latin America, consistently achieved high quality implementation scores.• Increased User satisfaction 5% by creating, managing and implementing Service Improvement plans for outsourced vendors. • Improved Operating efficiency reducing IT spends by 5% on US and Canada cost centers by managing monthly financial reviews and defining opportunities (savings) and risks (overspends).• Improved quality of End User computing services (laptops / desktops, servers and Servicedesk) in North America and Latin America by Managing our outsourced vendor, leading monthly and weekly reviews to identify recurrent issues and problems that can affect user population.• Increased Cyber risk knowledge and Embedment among US and Latin America employees by 50% using different methods: on site Trainings, video conferences, communications, mitigating risk of cyber-attacks among user population.• Led, coached and mentored team of Service Delivery analysts in LATAM across Chile, Argentina, Peru and Colombia which improved computing services quality and end user satisfaction.

Caracas, Venezuela

Managed regional Infrastructure services provided by global suppliers of IT products and services (Verizon for Telecommunication services and IBM for End user support, servers and applications). Acted as Project manager for local / regional implementation of global technologies.• Delivered IS infrastructure services on time, cost and quality compliant with appropriate financial, planning and audit control procedures.• Maintained effective financial management and budget control for 2 infrastructure global partners, minimizing financial risk and allowing savings at end of fiscal year.• Coordinated LAN and WAN equipment’s replacement (routers and switches) for 10 markets in Latin America, which reduced business disruption and risk of technical failures due to obsolete hardware.• Supported delivery of laptops and desktops in Venezuela and Colombia for brand-new hardware / software platform using HP computers and windows vista operating system, increasing user satisfaction by 30%.• Implemented Voice over IP in Caracas, Venezuela using DIAGEO global standards that reduced international calls and phone bills by 40%.• Led new IBM contract implementation for 10 markets in Latin America from scope and implications to execution and delivery of new services in region.• Acted as Project Manager for several site moves, new offices and infrastructure equipment upgrades

Kingston, Jamaica

Managed local Service Delivery team and maintained then existing technology platform (telecommunications, servers and business applications) during implementation of new SAP release.Managed: 1. Outsourcing relationship with IBM and infrastructure platform, telecommunications and end-user support. 2. Regional and global IT projects of diverse complexity, and served as technical lead for teams in Mexico, Venezuela, Colombia, Chile, Peru, Brazil and Argentina.3. Collaborated with and maintained open line of communication with in-country leadership teams; delivered IT related information to non-technical teams in easy to understand manner. 4. Reviewed processes identified areas and made recommendations for improvement in line with country-specific requirements and guidelines.

Caracas, Venezuela

Managed, supported and maintained local Business Intelligence platform and ORACLE tools and B2B relationship with Verizon and IBM. Worked closely with local senior leadership teams

Caracas, Venezuela

Responsible for managing, supporting and maintaining the entire platform, Infrastructure and telecommunications for DIAGEO Venezuela, as well as leader of the user support team, carried out by a third party in the form of subcontracting. Also, I was part of the project team responsible for the implementation of SAP 4.6 in Venezuela and Colombia, in charge of the BASIS support. - Design, development, testing and LIVE the Business Intelligence platform for DIAGEO Venezuela, based on the new SAP ERP platform. This platform was created using the Cognos intelligence tools, such as Impromptu, Transformer and Powerplay connected to the Oracle database, located in the SAP servers.- Create the Oracle replication database (snapshots) using Oracle windows and tools to maintain the local Business Intelligence platform in Venezuela.

Caracas, Venezuela

Create, maintain and support the Business Intelligence platform forDIAGEO Venezuela and Colombia, using tools from Cognos and Oracle. In addition to offering indirect support to infrastructure (Windows servers, Desktop windows, UNIX servers), telecommunications (LAN, WAN, routers, switches, cabling) and local user support activities for Venezuela and Colombia. Telecommunications analyst

Master Of Business Administration (Mba), Systems Engineering

Bachelor Of Engineering (Be), Computer And Information Sciences, General