I firmly believe that successful people and organizations share one critical attribute; they find it far more important to listen than to be heard. I’ve had the privilege of spending more than 30 years at Fidelity Investments serving both clients and prospective clients and working alongside phenomenal colleagues. Throughout my time here, it’s become clear that prioritizing active listening, being empathetic to others’ needs, and maintaining a passion for supporting our customers’ success is the clearest path to delivering world-class service and being the best leader and colleague I can be. As a member of Fidelity’s Workplace Investing senior leadership team, I focus my time on challenging my team to hone their listening skills and to develop an ever-deeper understanding of our customers’ unique needs. This, in turn, helps us identify the right Fidelity solutions that will help our clients in meeting those unique needs.I’m proud to be a part of an organization that consistently delivers customer-centric solutions and service to our clients and their employees while supporting our associates to be their very best. ---------------------------------------------------------------------------------------------------------------------Views expressed are as of the date indicated and may change based on market and other conditions. Unless otherwise noted, the opinions provided are those of the author, and not necessarily those of Fidelity Investments. Links to third-party web sites may be shared on this page. Those sites are unaffiliated with Fidelity.Fidelity has not been involved in the preparation of the content supplied at the unaffiliated site and does not guarantee or assume any responsibility for its content. Fidelity Brokerage Services LLC, Member NYSE, SIPC, 900 Salem Street, Smithfield, RI 02917 1108788.1.0