- Contributed to a high-performing team of specialists, achieving an average daily revenue of $1M+ in a demanding, flagship 5th Avenue environment, demonstrating effective collaboration and teamwork skills to provide customer satisfaction- Provided exceptional customer support when needed, including assisting consumers in multiple languages and customers with disabilities, ultimately empowering them to find the products and solutions that will help them reach their goals- Provided basic troubleshooting for iCloud, macOS, and iOS, assisting customers with account management, device syncing, and software issues, leading to improved resolution rates and shorter wait times at the Genius Bar- Diagnosed hundreds of hardware and software issues on macOS and iOS devices, including performing system diagnostics, guiding users through new device setup and installing firmware updates, resulting in greater customer empowerment- Educated customers on advanced iCloud settings, managing system resources, battery health, & configuring network settings

- Delivered exceptional user support and customer service, ensuring prompt and attentive assistance to users requiring technical support, resulting in high user satisfaction rates and reduced downtime.- Demonstrated in-depth knowledge of school policies, resources, services, and emerging tech-related changes, enabling efficient troubleshooting and proactive problem-solving for users.- Actively collaborated with professors and faculty on projects and tasks, leveraging strong teamwork and communication skills to contribute to the overall success of the School of Information Studies, fostering an environment of excellence and innovation.

- Led and supervised a team of 4 attendants, overseeing daily operations and ensuring adherence to COVID-19 safety protocols, resulting in a 94% satisfaction rate among patrons.- Instilled a comprehensive incident reporting system, documenting and analyzing all accidents, injuries, and incidents, resulting in reduced incident recurrence through targeted safety measures.- Proactively reinforced and refreshed the team in first aid and emergency response procedures, enabling immediate on-site assistance in emergency situations, with an average response time of under 2 minutes.- Instilled and executed detailed facility shutdown and opening checklists, ensuring proper closure and opening procedures were followed during hours, minimizing security risks, and reducing energy consumption.

- Monitored and ensured the safety of hundreds of students & gym users daily, contributing to low incident rates by offering and guiding proper weightlifting techniques and equipment protocols.- Provided exceptional customer service by promptly assisting and guiding an average of 100 gym users per shift, offering personalized exercise recommendations and modifications based on individual goals and abilities.- Contributed to the overall efficiency of weight room operations by organizing and maintaining a space with over 1,000 pieces of equipment, contributing to decreases in equipment downtime and improving gym user experience.

- Conducted reviews of digital products for consumers, employees, and elite athletes, ensuring compliance with privacy regulations and proper handling of personal info, resulting in enhanced privacy controls for millions of users.- Actively participated and engaged in meetings with Nike's Privacy team, collaborating with business, legal, and technology stakeholders to provide valuable insights & contribute to day-to-day activities, fostering a privacy-centric culture within the organization.- Undertook a critical project focusing on an Artificial Intelligence and Machine Learning issue relevant to Nike's Privacy Analyst team, delivering a comprehensive analysis and proposing innovative solutions to enhance privacy operations and mitigate potential risks.- Placed 1st in Nike's 2023 Intern Combine, a week-long cross-functional competition where 188 interns were organized into 22 teams by proposing innovative solutions to address key brand opportunities.- Employed effective written and spoken communication skills to convey privacy concepts and recommendations to diverse audiences, promoting awareness and understanding of privacy expectations among global tech users, helping ensure user trust and brand reputation.

- Collaborated with a team of 15-20 associates in a fast-paced, 5th Avenue global flagship environment, consistently achieving an average daily revenue of over $200,000, making the House of Innovation the 2nd highest revenue-generating Nike store in the world.- Delivered exceptional customer support in a diverse and dynamic setting, serving customers in multiple languages and providing assistance to customers with disabilities, resulting in an 84% customer satisfaction rating.- Played an integral role in the opening and closing procedures of the facility, ensuring a seamless start and end to each day's operations, maintaining an on-time opening, and enhancing overall store security.- Assisted with visual merchandising initiatives, collaborating with fellow associates to maintain a visually appealing sales floor and optimizing product placement, leading to an increase in conversion rates and enhancing the overall customer experience.

- Supported the product development and production team at In Style USA, enabling efficient resourcing and collection of fabrics, trims, and notions, resulting in a streamlined manufacturing process.- Assisted in the preparation and organization of tech packs, patterns, cutting tickets, and development/production charts, ensuring precise documentation and a seamless workflow for the team.- Collaborated with cross-functional teams during fittings, actively capturing essential details through detailed note-taking, enhancing communication and minimizing errors in garment production.- Leveraged advanced Microsoft Excel skills to create comprehensive spreadsheets and perform data analysis, optimizing inventory management and contributing to cost-effective decision-making within the manufacturing process.

- Provided daily support and assistance to senior citizens at a retirement home, ensuring their well-being and comfort during business & lunch hours, serving an average of 150 meals per day.- Demonstrated technical proficiency by troubleshooting computer and mobile device issues for residents, resolving an average of 10 technical problems per week, enhancing their digital accessibility and connectivity.- Supported administrative tasks by handling mail services, efficiently processing and distributing incoming and outgoing mail, maintaining accurate records and ensuring timely distribution, resulting in reductions in mail processing time.- Contributed to event coordination by creating visually appealing and informative flyers for future events at the retirement home, utilizing graphic design software, resulting in increased event attendance.