Darren Fields Email & Phone Number

Franklin, Wisconsin, United States

Wisconsin, United States

Leadership and Team ManagementLed and managed a team of Ticketing Account Managers, overseeing their day-to-day operations and performance.Developed and implemented training programs to enhance team skills and productivity.Fostered a collaborative and motivated work environment to achieve departmental goals.Ticketing System Expertise:Proficient in using Saffire ticketing software and platform.Ensured the smooth operation of the ticketing system and resolved any technical issues.Leveraged partnerships and collaborations to expand ticketing opportunities.Customer Experience Enhancement:Addressed customer inquiries and concerns promptly and professionally.Gathered and analyzed feedback to make improvements to the ticketing process.Budget Management:Managed the ticketing department's budget, including expenses related to staffing, technology, and marketing.Maintained cost-effectiveness while achieving revenue targets.Vendor and Partner Relations:Cultivated and maintained strong relationships with ticketing vendors, third-party partners, and industry stakeholders.Negotiated contracts and agreements to secure favorable terms for Saffire.

West Allis, Wisconsin

• Oversaw day-to-day operations of Spin City for Admissions, managing a team of 100+ employees and volunteers to ensure seamless customer experiences.• Implemented an inventory and sales tracking system, reporting hourly, daily, and yearly numbers, resulting in improved revenue forecasting and control.• Collaborated with various levels of Fair management to streamline processes and enhance overall efficiency.• Led the recruitment process, interviewing and screening potential employees for the State Fair, resulting in a highly skilled and motivated team.• Developed and successfully executed a comprehensive Admission staff training program, improving employee performance and customer satisfaction.• Assisted the Revenue Control manager in nightly balancing of receipts and bank deposits, ensuring financial accuracy and compliance.

Brookfield, Wisconsin

• Conduct comprehensive analyses to determine project requirements.• Offer expert process consultancy to clients.• Investigate and devise new departmental procedures to enhance operations.• Provide support to both internal and external clients, utilizing various communication methods.• Regularly update management on project status for greater awareness.• Develop and maintain tools aimed at optimizing the efficiency and effectiveness of the conversion and implementation process.• Lead project teams to ensure successful project outcomes.• Serve as a crucial liaison between client needs and software development engineers.• Achieve a success rate of 90% or higher for deposit conversions.• Demonstrate a strong understanding of and compliance with basic FDIC banking regulations.• Adhere rigorously to corporate travel policies and procedures.• Reconcile institutional accounts with the general ledger and provide balance sheets to senior management.

Brookfield, Wi

• Tracked and reported national data statistics for 10 data centers across the country• Led Technical Customer Support Team• Quality Control for the Deposit Automation Team• Department manager backup

• Created department procedures used for telecom migration• Organized and implemented the telecom migration of 400+ ATMs• Primary contact for 125 external customers

Greater Milwaukee Area

Domestic• Successfully coordinated, executed, and troubleshot 30 ATM Install projects per month for Co-op Financial Services, Efmark, and Bisys Group Inc.• 20 Wireless EBT POS Devices per month for New York Farmers’ Market Federation, Greenmarket Farmers Market and JP Morgan, California.International• 10 ATM projects in Russia per month for Societe Generale.• 1 EFT Platform Institutional install in Mauritania for Societe Generale.

West Allis, Wi

Oak Creek, Wi