Darren Fields Email & Phone Number

Franklin, Wisconsin, United States

Wisconsin, United States

Leadership and Team ManagementLed and managed a team of Ticketing Account Managers, overseeing their day-to-day operations and performance.Developed and implemented training programs to enhance team skills and productivity.Fostered a collaborative and motivated work environment to achieve departmental goals.Ticketing System Expertise:Proficient in using.

West Allis, Wisconsin

• Oversaw day-to-day operations of Spin City for Admissions, managing a team of 100+ employees and volunteers to ensure seamless customer experiences.
• Implemented an inventory and sales tracking system, reporting hourly, daily, and yearly numbers, resulting in improved revenue forecasting and control.
• Collaborated with various levels of Fair management to streamline processes and enhance overall efficiency.
• Led the recruitment process, interviewing and screening potential employees for the State Fair, resulting in a highly skilled and motivated team.
• Developed and successfully executed a comprehensive Admission staff training program, improving employee performance and customer satisfaction.
• Assisted the Revenue Control manager in nightly balancing of receipts and bank deposits, ensuring financial accuracy and compliance.

Brookfield, Wisconsin

• Conduct comprehensive analyses to determine project requirements.
• Offer expert process consultancy to clients.
• Investigate and devise new departmental procedures to enhance operations.
• Provide support to both internal and external clients, utilizing various communication methods.
• Regularly update management on project status for greater awareness.
• Develop and maintain tools aimed at optimizing the efficiency and effectiveness of the conversion and implementation process.

Brookfield, WI

• Tracked and reported national data statistics for 10 data centers across the country
• Led Technical Customer Support Team
• Quality Control for the Deposit Automation Team
• Department manager backup

• Created department procedures used for telecom migration
• Organized and implemented the telecom migration of 400+ ATMs
• Primary contact for 125 external customers

Greater Milwaukee Area

• Domestic
• Successfully coordinated, executed, and troubleshot 30 ATM Install projects per month for Co-op Financial Services, Efmark, and Bisys Group Inc.
• 20 Wireless EBT POS Devices per month for New York Farmers’ Market Federation, Greenmarket Farmers Market and JP Morgan, California.International
• 10 ATM projects in Russia per month for Societe Generale.
• 1 EFT Platform Institutional install in Mauritania for Societe Generale.

West Allis, WI

Oak Creek, WI