Darren Fields Email and Phone Number
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Experienced Manager with a demonstrated history of working in the financial industry. Skilled in Customer Service, Technical Support, Business Process Improvement, SharePoint, and Change Management. Strong professional graduated from Oak Creek High School.
Fiserv
View- Website:
- fiserv.com
- Employees:
- 27171
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Conversion - Professional IiFiserv Oct 2023 - Present
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Director Of Ticketing123Imp Oct 2023 - PresentFranklin, Wisconsin, United States
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Director Of Ticketing & Assets ManagementSaffire, Llc Feb 2022 - Sep 2023Wisconsin, United StatesLeadership and Team ManagementLed and managed a team of Ticketing Account Managers, overseeing their day-to-day operations and performance.Developed and implemented training programs to enhance team skills and productivity.Fostered a collaborative and motivated work environment to achieve departmental goals.Ticketing System Expertise:Proficient in using Saffire ticketing software and platform.Ensured the smooth operation of the ticketing system and resolved any technical issues.Leveraged partnerships and collaborations to expand ticketing opportunities.Customer Experience Enhancement:Addressed customer inquiries and concerns promptly and professionally.Gathered and analyzed feedback to make improvements to the ticketing process.Budget Management:Managed the ticketing department's budget, including expenses related to staffing, technology, and marketing.Maintained cost-effectiveness while achieving revenue targets.Vendor and Partner Relations:Cultivated and maintained strong relationships with ticketing vendors, third-party partners, and industry stakeholders.Negotiated contracts and agreements to secure favorable terms for Saffire. -
Sr Manager Admissions DepartmentWisconsin State Fair Park Aug 2010 - Dec 2022West Allis, Wisconsin• Oversaw day-to-day operations of Spin City for Admissions, managing a team of 100+ employees and volunteers to ensure seamless customer experiences.• Implemented an inventory and sales tracking system, reporting hourly, daily, and yearly numbers, resulting in improved revenue forecasting and control.• Collaborated with various levels of Fair management to streamline processes and enhance overall efficiency.• Led the recruitment process, interviewing and screening potential employees for the State Fair, resulting in a highly skilled and motivated team.• Developed and successfully executed a comprehensive Admission staff training program, improving employee performance and customer satisfaction.• Assisted the Revenue Control manager in nightly balancing of receipts and bank deposits, ensuring financial accuracy and compliance. -
Conversion AnalystFiserv Jul 2014 - Feb 2022Brookfield, Wisconsin• Conduct comprehensive analyses to determine project requirements.• Offer expert process consultancy to clients.• Investigate and devise new departmental procedures to enhance operations.• Provide support to both internal and external clients, utilizing various communication methods.• Regularly update management on project status for greater awareness.• Develop and maintain tools aimed at optimizing the efficiency and effectiveness of the conversion and implementation process.• Lead project teams to ensure successful project outcomes.• Serve as a crucial liaison between client needs and software development engineers.• Achieve a success rate of 90% or higher for deposit conversions.• Demonstrate a strong understanding of and compliance with basic FDIC banking regulations.• Adhere rigorously to corporate travel policies and procedures.• Reconcile institutional accounts with the general ledger and provide balance sheets to senior management.
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Lead Application Support RepresentativeFiserv Sep 2010 - Jun 2014Brookfield, Wi• Tracked and reported national data statistics for 10 data centers across the country• Led Technical Customer Support Team• Quality Control for the Deposit Automation Team• Department manager backup
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Technical Analyst IiiCo-Op Financial Services Jun 2009 - Jan 2010• Created department procedures used for telecom migration• Organized and implemented the telecom migration of 400+ ATMs• Primary contact for 125 external customers -
Executive Producer, FounderSniper Ducks Productions 2007 - 2010
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ActorSelf 2000 - 2010
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Cis Project ManagerFidelity National Information Services Aug 1997 - May 2009Greater Milwaukee AreaDomestic• Successfully coordinated, executed, and troubleshot 30 ATM Install projects per month for Co-op Financial Services, Efmark, and Bisys Group Inc.• 20 Wireless EBT POS Devices per month for New York Farmers’ Market Federation, Greenmarket Farmers Market and JP Morgan, California.International• 10 ATM projects in Russia per month for Societe Generale.• 1 EFT Platform Institutional install in Mauritania for Societe Generale. -
Assistant Director, Guilde Of St George, Bristol Renaissance FaireRenaissance Entertainment Productions Nov 2006 - Oct 2007
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StaffBoy Scouts Of America - Camp Ammon Aug 1990 - Aug 2000West Allis, Wi
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Associate Accounting ClerkWauwatosa Savings Bank Jun 1994 - Apr 1997Oak Creek, Wi
Darren Fields Skills
Darren Fields Education Details
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Oak Creek High SchoolAccounting And Business/Management
Frequently Asked Questions about Darren Fields
What company does Darren Fields work for?
Darren Fields works for Fiserv
What is Darren Fields's role at the current company?
Darren Fields's current role is Project Manager + Events Solutions + Financial Services.
What is Darren Fields's email address?
Darren Fields's email address is da****@****erv.com
What is Darren Fields's direct phone number?
Darren Fields's direct phone number is +161735*****
What schools did Darren Fields attend?
Darren Fields attended Oak Creek High School.
What skills is Darren Fields known for?
Darren Fields has skills like Leadership, Business Analysis, Project Planning, Management, Process Improvement, Customer Service, Software Documentation, Project Management, Microsoft Office, Change Management, Sharepoint, Technical Support.
Who are Darren Fields's colleagues?
Darren Fields's colleagues are Shyamala Mani, Stephanie Jean, Judy Jenkins, Abdouramane Barry, Justin Angelo, Feza Darakshan, Rajkumar Sowrirajan.
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Darren Fields
Greater St. Louis2jostchemical.com, steris.com2 +161879XXXXX
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