Fabio Figueiredo Email & Phone Number

Australia

Melbourne, Victoria, Australia

Experienced Technical Operations Lead proficient in optimizing IT infrastructure, implementing cloud solutions, and leading teams of engineers. Skilled in AWS, Azure, and driving operational excellence for business success.Led engineers in managing and optimizing IT infrastructure, ensuring high system availability for critical applications.Designed scalable cloud solutions using AWS and Azure services (EC2, S3, RDS, VPC), ensuring secure and cost-effective environments.Developed strategies for system monitoring, performance tuning, and capacity planning, enhancing performance and resource utilization.Resolved critical issues promptly, implementing preventive measures to minimize downtime and improve system reliability.Mentored team members, fostering professional growth, and providing technical leadership in cloud technologies, DevOps, and automation.Collaborated cross-functionally to streamline processes and deliver projects efficiently.Conducted vendor evaluations and managed relationships to select and integrate appropriate tools and technologies.Promoted DevOps practices, enabling continuous integration, delivery, and automation for improved software quality and deployment.

Melbourne, Australia

Highly skilled Cloud & Infrastructure Engineer with extensive experience in designing, implementing, and managing scalable cloud solutions. Proficient in AWS and Azure, I excel in optimizing infrastructure, driving automation, and ensuring reliable and secure environments.Designed and implemented robust cloud architectures using AWS and Azure, leveraging services such as EC2, S3, VPC, and Azure Virtual Machines to deliver scalable and resilient solutions.Developed and executed strategies for infrastructure automation and configuration management using tools like Terraform, Ansible, and AWS CloudFormation, streamlining deployments and reducing manual intervention.Conducted thorough system analysis and performance optimization, improving resource utilization, scalability, and cost-efficiency of cloud environments.Collaborated closely with cross-functional teams to understand requirements and provide infrastructure solutions that align with business objectives and project timelines.Implemented proactive monitoring and alerting systems (e.g., CloudWatch, Azure Monitor, Prometheus) to ensure high availability, early detection of issues, and timely resolution.Managed security controls and implemented best practices for cloud environments, including identity and access management (IAM), network security groups (NSGs), and encryption mechanisms.Assisted in migrating on-premises applications and infrastructure to the cloud, ensuring smooth transitions and minimizing disruptions.Provided technical guidance and mentorship to junior team members, fostering their growth and skills in cloud technologies and best practices.As a dedicated Cloud & Infrastructure Engineer, I am passionate about leveraging cloud technologies to drive efficiency, scalability, and cost savings. If you are seeking a skilled professional to optimize your cloud infrastructure and deliver reliable solutions, let's connect.

Across Victoria

Led and managed technical projects, ensuring timely delivery, adherence to quality standards, and customer satisfaction.Collaborated with cross-functional teams, including developers, engineers, and stakeholders, to define project requirements, scope, and deliverables.Utilized agile methodologies to plan, execute, and monitor project progress, facilitating efficient communication and adaptation to changing requirements.Managed project timelines, resources, and budgets, ensuring project milestones were met within allocated parameters.Conducted risk assessments and implemented mitigation strategies to minimize project disruptions and maximize success.Fostered a collaborative and productive team environment, providing guidance, support, and mentorship to project team members.Maintained regular communication with stakeholders, providing project updates, resolving issues, and managing expectations.Implemented project management tools and frameworks to streamline workflows, improve efficiency, and enhance project visibility.

Melbourne, Australia

Provided comprehensive systems administration support for Microsoft systems, including server and workstation upgrades, backup and disaster recovery monitoring, user account setup, and security administration. Implemented regular system backups and executed recovery procedures as needed.Collaborated as a key member of a server deployment team, responsible for managing the allocation of virtual server capacity using VMWare and VSphere.Developed scripts to automate network administration tasks and streamline application deployments across a diverse range of hardware devices, such as tablets, Microsoft Surfaces, and HP Mini Desk PCs.Played a crucial role in the implementation of a Windows Update Services server, significantly reducing administrative overhead for routine patching and security analysis duties.Produced, maintained, and enhanced documentation related to internal processes, operating system standards, and remote imaging, ensuring accurate and up-to-date information for the team.Managed and provided support for a total of 2000 Exchange users across multiple nationwide locations, including corporate office users. Additionally, created, managed, and supported Exchange objects such as distribution lists.

Melbourne, Australia

Promoted due to exceptional leadership and customer service, managing team of 20+ consultants in a fast-paced environment with a diverse clientele requiring broad technical expertise.Manage escalations and resolve them in a timely and reasonable manner to ensure client loyalty and satisfaction.Oversee staff training, supervise work, fostering a work atmosphere that is team and customer focused to exceed all customer expectations while improving retention and knowledge of employees.Achieved high degree of customer satisfaction by connecting with customers (end users); helped customers attain achievable development plans, schedules, and project outcomes, ensuring success with difficult IT projects.Supervise the day-to-day activities of the Customer Service support team ensuring that the team is developed and skilled to perform the required IT support.Created daily progress reports to higher management, monthly performance appraisals for teams and supporting training and procedural documents to support effective behaviors and quality results.

Melbourne, Australia

Demonstrated excellence in delivering customer service and support while answering calls and troubleshooting problems.Managed numerous escalations and provided a resolution in a timely and reasonable manner.Developed guides, instructions and tutorials for colleagues and customers, delivering coaching and training as needed to maximize adoption of several technologies.Gained deep understanding of Melbourne IT, WebCentral and NetRegistry systems.

Advanced Diploma Of Computer Systems Engineering, Computer Technology/Computer Systems Technology

Education record