Responsible for the technology strategy of both the digital and physical channels across over 1600 stores, I lead the digitalization of business processes:• Significantly increasing operational efficiency and reducing costs while maintaining service quality;• Managing own development teams in addition to market products and outsourced teams;• Integrating technologies and teams from following acquisition;• Developing and implementing strategies to enhance customer experience… Show more Responsible for the technology strategy of both the digital and physical channels across over 1600 stores, I lead the digitalization of business processes:• Significantly increasing operational efficiency and reducing costs while maintaining service quality;• Managing own development teams in addition to market products and outsourced teams;• Integrating technologies and teams from following acquisition;• Developing and implementing strategies to enhance customer experience through digital innovations and personalizations, obtained from interviews and surveys, which resulted in increased customer satisfaction and loyalty. Show less

During this period, I have:• Co-led the development and expansion of the marketplace, resulting in a substantial increase in the company's digital revenue and positioning it as a key sales channel;• Implemented e-commerce solutions during the pandemic by using physical store inventory, a crucial measure to maintain operability during the lockdown;• Supervised the integration of digital marketing strategies, increasing visibility, customer engagement, and leveraging our presence in… Show more During this period, I have:• Co-led the development and expansion of the marketplace, resulting in a substantial increase in the company's digital revenue and positioning it as a key sales channel;• Implemented e-commerce solutions during the pandemic by using physical store inventory, a crucial measure to maintain operability during the lockdown;• Supervised the integration of digital marketing strategies, increasing visibility, customer engagement, and leveraging our presence in the digital market. Show less

As an IT Manager, I have reported to an IT Director, and: • Developed a product area aligned with business objectives, improving cooperation between technology and marketing teams, and leading to an improvement of over 20% in the conversion rate;• Conducted projects that integrated operations and technology after mergers, standardizing systems and processes, and facilitating collaboration between different businesses.

In my previous role, I was responsible for several key initiatives that significantly impacted our company's growth and operational efficiency, reporting to the Senior IT Manager. My responsibilities included:• Led the development of Americanas' marketplace, transforming the commercial strategy and contributing to rapid revenue growth;• Coordinated and implemented IT systems to support the expansion into new markets and product categories, thereby strengthening our service… Show more In my previous role, I was responsible for several key initiatives that significantly impacted our company's growth and operational efficiency, reporting to the Senior IT Manager. My responsibilities included:• Led the development of Americanas' marketplace, transforming the commercial strategy and contributing to rapid revenue growth;• Coordinated and implemented IT systems to support the expansion into new markets and product categories, thereby strengthening our service offerings;• Played a significant role in the merger between Americanas and Submarino, unifying systems and platforms to create an integrated and efficient sales platform. Show less

During my experience at Ingresso.com, I played a crucial part in driving technological advancements and operational improvements within the company, reporting to the IT Coordinator. My key responsibilities were:• Participating in the modernization of the online sales platform, which improved both user experience and operational performance;• Leading the integration of systems that enabled ticket sales in Americanas' physical stores, thereby significantly boosting our sales capacity and… Show more During my experience at Ingresso.com, I played a crucial part in driving technological advancements and operational improvements within the company, reporting to the IT Coordinator. My key responsibilities were:• Participating in the modernization of the online sales platform, which improved both user experience and operational performance;• Leading the integration of systems that enabled ticket sales in Americanas' physical stores, thereby significantly boosting our sales capacity and reach;• Developing automation and monitoring solutions to increase efficiency and improve responsiveness to technical issues;• Building high-performance systems that allowed Ingresso.com to manage ticket sales for major events like Rock in Rio and other high-demand shows, ensuring high availability and scalability. Show less