Filipe Simoes Email & Phone Number

Toronto, Ontario, Ca

San Diego, Ca, Us

New York, Ny, Us

Headquartered in midtown Manhattan, Gogotech is an online retail group operating multiple websites and developing unique creative content. Our sites record 30 million unique visitors and generate well over $100mm of revenue annually. Over 60 major brands are available on our flagship site, FactoryOutletStore.com, including products ranging from Telecommunications and GPS to Fitness, Personal Care and Pet Supplies. With almost 150,000 orders a month and an industry-leading record of 99%+ on-time shipping, Gogotech is a next-generation e-commerce company serving shoppers nationwide.

Direct Call Center Operations including Sales, Customer Service and Human Resources for a medium sized Marketing firm specializing in consumer products. Responsible for managing key personnel and initiatives to achieve short and long term strategic targets.Designed and implemented an alternative sales process resulting in a 35% increase in productivity in less than 90 days.Introduced positive culture change and improved incentive structures, which led to breaking all, previously established sales records company-wide. (Sales doubled)Introduced training programs that enhanced employee performance and helped construct a more knowledgeable and motivated workforce, which reduced turn over, and Recruiting costs.Successfully built relationships with affiliate channel partners to add additional sales and revenue channels to take advantage of upsell and cross-sell opportunities. (5% revenue increase).Provided Management support, training and direction to our onshore and offshore Centers in Pennsylvania, India and the Philippines. (100+ agents)

In charge of planning, managing and executing all aspects of Call Center Operations for a business unit generating 3 million dollars annually. Directed multiple departments including Human Resources, Training, Sales, Customer Service and IT. Successfully selected and mentored candidates to lead those respective departments which had to provide operational support to 100 agents on-shore and off-shore. Selected contributions:Grew a small Center with 12 agents selling 1 product to 100 plus agents selling multiple products across several verticals generating over 3 million dollars annually. Managed multiple campaigns from contract to launch be negotiating terms, writing scripts, selecting appropriate personnel and developing reporting mechanisms to ensure compliance. Relentlessly worked with Sales Managers and Agents on script delivery and sales techniques which reversed our Quality Control rejects from 25% to 1%. Identified and introduced hosted technology for predictive dialing which lowered idle time and operational costs while at the same time increasing talk-time and conversions. Sales increased 20%, operational costs decreased by 70%. Initiated, negotiated and managed operational relationships with affiliate Centers to add additional sales and revenues without incurring expenses such as investments in infrastructure. These actions led to mutually beneficial partnerships with Call Centers in Florida, Illinois, Pennsylvania, India and the Philippines. Conducted international training for our affiliate Center in the Philippines, which lead to an increase in productivity by more than 10%. Portfolio of projects include:Outbound Energy CampaignOutbound Home Security CampaignAppointment SettingInbound DirectTVCustomer Service for clients in the Internet/Technology space

Hicksville, New York, Us

Managed Outbound Call Center that set appointments for in-home sales force which generated revenues of 1 million dollars annually. Actively engaged in the recruiting, training and development of 100 Call Center Representatives. Contributed to the bottom line by improving operational efficiencies and expanding best practices. Designed and executed a Performance Management System that improved employee morale and increased production by more than 60%. Devised and employed forward-thinking sales and customer service strategies, which resulted in a more knowledgable work-force and reduced turnover. Transformed one of the poorest performing business units company wide into a consistent top-performer. Spearheaded the recruitment efforts of all Call Center Agents, which resulted in an increase of staff from 25 Agents to 100 plus.

Bachelor Of Science - Bs, Business Administration - Cum Laude

Associate'S Degree, Business Administration And Management, General