Report directly to the Commercial Director.Responsible for all Portuguese market.Develop and implement commercial strategies according to the company goals and objectives, accelerating the growth.Conduct marketing research and analysis to create detailed business plans on commercial opportunities.Understand the requirements of existing costumers to ensure their needs are being met.Assist in setting financial targets and budget development, such as monitoring.Work with Trade Marketing to define a clear channel and costumer strategy.Monitor the commercial activities performance using key metrics and preparing reports for commercial director.Supervise the daily sales team activity, checking their visits reports and monitoring the sales results.Distribution and adjustments of the portfolios of Inside & Field Sales.Evaluate the sales team performance, contributing also for its salaries and incentives adjustments plans proposals.

Improve customer service experience, create engaged customers and facilitate organic growth. Take ownership of customers issues and follow problems through to resolution.Set a clear mission and deploy strategies focused towards that mission. Develop service procedures, policies and standards.Keep accurate records and document customer service actions and discussions.Analyse statistics and compile accurate reports.Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.Keep ahead of industry’s developments and apply best practices to areas of improvement.Control resources and utilise assets to achieve qualitative and quantitative targets. Adhere to and manage the approved budget Maintain an orderly workflow according to priorities.

Define and control internal firm procedures.Define and control new projects, strategies to achive business objectives and costumers.Align the area and team with firm objectives and strategic positioning.Identify market trends, competitors and propose corresponding actions.Ensure awareness, product and brand positioningSales area support and development.Training development and control.Recruitment and selection.

Sales area support and development.Definition and control of internal firm procedures.Responsible to launch, control and management of new products.Partnerships management portfolio. New business opportunities management.

Internal sales team management.Definition and control of internal firm procedures.Management of external partnerships.New business opportunities management.

Management of external partnerships.New business opportunities management.

Management of external partnerships.Consulting.Technical assistance.