- Led the strategic alignment, preparation, planning, presentation and retrospective stages of the PI Planning (SAFe) process, ensuring adherence to agile practices and the framework's philosophy.- Organized the squads' routines, removing impediments that could compromise the team's value delivery, promoting a high-performance environment.- Dacilitated communication with Squads and business teams, ensuring clarity in objectives and prioritization of user stories.- Monitored the performance of the squads using tools such as Azure DevOps and Kanban to ensure the quality of deliveries and the deadlines stipulated in the backlog.- Monitored indicators such as Burndown, Lead Time, Backlog, Velocity and DORA, using them to identify opportunities for improvement.- Managed project scope, schedule and budget ensuring delivery within defined expectations.- Mapped and designed flows and processes for new applications together with stakeholders, using tools such as Miro and Xmind to gather requirements and prioritize.- Facilitated Kickoff, Status Report and Go Live ceremonies, promoting transparency and engagement during project implementation.- Managed external suppliers, using quality metrics (QA, DORA), delivery SLA as per contract, budget and NPS, aiming to ensure a positive experience for customers.- Led the Change Management process ensuring the effective implementation of changes in applications.

- Conducted bidding processes (RFP and RFI) analyzing business, systemic requirements and financial viability according to the client's request.- Made product presentations to different hierarchical levels of clients.- Operationalized the process of gathering requirements and scenarios with clients.- Led POC (Proof of Concept) processes seeking to meet customer needs through demonstrations and application customization.- Prepared executive presentations to support commercial stages, assisting in prospecting clients and converting more than R$4.3 million into new sales.- Prepared commercial proposals for services and customizations requested by clients.- Carried out implementation and training processes for platforms for new clients.

- Led a multidisciplinary team, ensuring the organization and prioritization of the team's work scope.- Managed the team's positions and salaries.- Created and monitored performance indicators, measuring deliveries and supporting the professional development of members in the area.- Investigated contexts working in collaboration with different areas of the business aiming to solve complex problems and implement solutions.- Implemented a process for receiving and screening demands from business areas, optimizing information and improving the efficiency and agility of the Systems team.- Coordinated installation and migration projects for Totvs ERP modules, ensuring the technological evolution of applications.- Managed quality and supplier deliveries, measuring bugs and the SLA for correction and delivery in the Production environment.- Led technological evolution processes for 4 ERPs + 20 satellite applications.- Reduced the cost of software development with external suppliers by 15% by allocating internal resources to demands without major risks.

- Supported the process of eliciting requirements and business rules with stakeholders- Wrote user stories with details of the demands to forward to external suppliers for development.- Led the QA and approval process with key users for each demand received.- Developed mockups and prototypes of applications and system improvements for validation with stakeholders.

Technical support of the entire Porto Alegre network. Activities with installation, uninstallation and configuration of hardware / software used by sections of the city.