Filip Rombouts
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Filip Rombouts Email & Phone Number

Tech Lead and IT Director Customer and Data at ING Belgium
Location: Brussels Metropolitan Area, Belgium, Belgium 10 work roles 3 schools
1 work email found @ing.be 1 phone found area 877 LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 1 phone

Work email f****@ing.be
Direct phone (877) ***-****
LinkedIn Profile matched
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Current company
ING Belgium
Role
Tech Lead and IT Director Customer and Data
Location
Brussels Metropolitan Area, Belgium, Belgium
Company size
4669 employees

Who is Filip Rombouts? Overview

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Quick answer

Filip Rombouts is listed as Tech Lead and IT Director Customer and Data at ING Belgium, a company with 4669 employees, based in Brussels Metropolitan Area, Belgium, Belgium. AeroLeads shows a work email signal at ing.be, phone signal with area code 877, and a matched LinkedIn profile for Filip Rombouts.

Filip Rombouts previously worked as Tribe Lead Digital Business Banking at Ing Belgium and Board Member & Member of Audit & Finance Committee at Batopin. Filip Rombouts holds Master Of Business Administration (M.B.A.), Focus On Finance, Strategy And E-Commerce (Full-Time English), Honours - Top 10% from Solvay Business School.

Company email context

Email format at ING Belgium

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{first}.{last}@ing.be
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Profile bio

About Filip Rombouts

An accomplished and authentic high-energy leader, I bring an entrepreneurial mindset and a deep passion for driving digital transformation through technology. With a proven track record of bridging business strategy and technological evolution, I am dedicated to enhancing client and employee experiences. My strength lies in crafting a vision, building an inspiring story and leading teams through the change and implementation. Ready to leverage my experience in different sectors.Career Highlights:- Transformed a local contact center technology stack into a visible proofpoint and benchmark for global shared platforms. Successfully expanded it to 8 countries, incorporating digital contact strategy innovations like remote video banking, callbot, and chat channel features.- Pioneered the digital contact strategy for Belgium and The Netherlands, revolutionizing service delivery from traditional calls to in-app chat and digital assistants. Implemented remote video advice tooling and spearheaded the Generative AI technology evolution pilots.- Defined and executed a cross-country digital platform strategy for sales and service tooling, starting in BE and NL and expanding to all ING countries. Achieved over 50% cost savings, enhancing employee efficiency, simplicity, and overall experience.- Transformed the Belgian ATM market, by initiating and driving a successful inter-bank collaboration, towards the setup of a new bank-neutral nationwide ATM network, resulting in setup of the company Batopin NV.- Boosted the digital capabilities at ING Belgium and recognition in the market, by launching the first native mobile banking app in the Belgian market, evolving further to private banking and business banking channels, contributing to the move to a digital first strategy.

Listed skills include It Strategy, Strategy, Management Consulting, Management, and 19 others.

Current workplace

Filip Rombouts's current company

Company context helps verify the profile and gives searchers a useful next step.

ING Belgium
Ing Belgium
Tech Lead and IT Director Customer and Data
Tervuren, BE
Website
ing.be
Employees
4669
AeroLeads page
Company profile
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10 roles

Filip Rombouts work experience

A career timeline built from the work history available for this profile.

Tech Lead And It Director Customer And Data

Ing Belgium

Tervuren, BE

Tribe Lead Digital Business Banking

Current
Ing Belgium

Brussels, Brussels Region, Belgium

Responsible for the strategy and implementation of the Digital Business Channels

Mar 2024 - Present

Board Member & Member Of Audit & Finance Committee

Current
Batopin

Brussels Hoofdstedelijk Gewest, België

Batopin (Belgian ATm OPtimization INitiative) is an initiative of the 4 leading banks Belfius, BNPPF, ING and KBC. The company was created in March 2020. It aims at rightsizing access to cash in Belgium with a new infrastructure of bank neutral ATMs.

Mar 2020 - Present

Board Member

Current
Isabel Group

Belgium

Isabel Group is Belgium's first fintech and helps banks, businesses and accounting firms take a step forward by simplifying their administrative processes.

Oct 2017 - Present

Global Lead Human Channels & Digital Assistance (Ing Group - Cohatted)

Ing

Rolled out and evolved a global communications platform in 8 countries, serving +9k employees for call, video, chat&chatbots, and messaging.Developed a digital contact strategy vision for all retail countries and steered on its implementation.

May 2021 - Mar 2024

Crossborder Tribe Lead Assisted Channels Ing Belgium/Ing Nl

Ing

Brussels, Amsterdam

Oversaw integration of the operating model for employee tooling between Belgium and the Netherlands.Managed around 450 business and tech staff in Brussels, Amsterdam, and offshore locations, successfully consolidating and optimizing employee sales and service applications, reducing costs by over 50% in 5 years.Drove change in the Belgian ATM market.

Jan 2018 - Mar 2024

Former Board Member

Cel Data Services Nv

Belgium

A technical IT support provider with field activities towards corporate clients, owned by ING Belgium. Sold the company in 2020 to Cennox.

Jan 2018 - Dec 2020

General Manager Digital Channels

Ing Belgium

Brussels Area, Belgium

Head of Online Channels (2013 – 2016)- Catalyst for transforming the bank’s strategy towards a digital-first & online commercial strategy, setting up & developing the right technical architecture and digital expert teams.- Transformed the department into an E2E Agile delivery organization.Head of Websites & Mobile Banking (2009 - 2013)- Transformed and.

Sep 2009 - Jan 2018

Project Leader

The Boston Consulting Group

Brussels Area, Belgium

Led strategy consulting projects, with a focus around technology transformation, working closely with client senior executives. Core member of BCG IT practice, member of Financial Services practice

Apr 2005 - Sep 2009

Project Leader & It Security Specialist

Verizon Business (Former Ubizen)

Belgium, New York

Different roles in Belgium, including a 2-year transfer to New York Office

Aug 2000 - Mar 2005
Team & coworkers

Colleagues at ING Belgium

Other employees you can reach at ing.be. View company contacts for 4669 employees →

CV Clémence Vandepapelière Clémence Vandepapelière Colleague at Ing BelgiumNamur Metropolitan Area, Belgium View → SV Sven Van Der Herten Sven Van Der Herten Colleague at Ing BelgiumBazel, Flemish Region, Belgium, Belgium View → CD Cedric De Clercq Cedric De Clercq Colleague at Ing BelgiumGhent Metropolitan Area, Belgium View → PD Pierre De Ville De Goyet Pierre De Ville De Goyet Colleague at Ing BelgiumBrussels Metropolitan Area, Belgium View → SJ Sylvain Jonckheere Sylvain Jonckheere Colleague at Ing BelgiumMons, Walloon Region, Belgium, Belgium View → BD Bart De Smet Bart De Smet Colleague at Ing BelgiumGeraardsbergen, Flemish Region, Belgium, Belgium View → JC Jack Coolen Jack Coolen Colleague at Ing BelgiumLimburg, Flemish Region, Belgium, Belgium View → ID Ingrid De Cock Ingrid De Cock Colleague at Ing BelgiumBrussels Metropolitan Area, Belgium View → KV Kasper Vancanneyt Kasper Vancanneyt Colleague at Ing BelgiumBrussels, Brussels Region, Belgium, Belgium View → JD Jean-Yves Devresse Jean-Yves Devresse Colleague at Ing BelgiumLiège, Walloon Region, Belgium, Belgium View →
3 education records

Filip Rombouts education

Master Of Business Administration (M.B.A.), Focus On Finance, Strategy And E-Commerce (Full-Time English), Honours - Top 10%

Solvay Business School
FAQ

Frequently asked questions about Filip Rombouts

Quick answers generated from the profile data available on this page.

What company does Filip Rombouts work for?

Filip Rombouts works for ING Belgium.

What is Filip Rombouts's role at ING Belgium?

Filip Rombouts is listed as Tech Lead and IT Director Customer and Data at ING Belgium.

What is Filip Rombouts's email address?

AeroLeads has found 1 work email signal at @ing.be for Filip Rombouts at ING Belgium.

What is Filip Rombouts's phone number?

AeroLeads has found 1 phone signal(s) with area code 877 for Filip Rombouts at ING Belgium.

Where is Filip Rombouts based?

Filip Rombouts is based in Brussels Metropolitan Area, Belgium, Belgium while working with ING Belgium.

What companies has Filip Rombouts worked for?

Filip Rombouts has worked for Ing Belgium, Batopin, Isabel Group, Ing, and Cel Data Services Nv.

Who are Filip Rombouts's colleagues at ING Belgium?

Filip Rombouts's colleagues at ING Belgium include Clémence Vandepapelière, Sven Van Der Herten, Cedric De Clercq, Pierre De Ville De Goyet, and Sylvain Jonckheere.

How can I contact Filip Rombouts?

You can use AeroLeads to view verified contact signals for Filip Rombouts at ING Belgium, including work email, phone, and LinkedIn data when available.

What schools did Filip Rombouts attend?

Filip Rombouts holds Master Of Business Administration (M.B.A.), Focus On Finance, Strategy And E-Commerce (Full-Time English), Honours - Top 10% from Solvay Business School.

What skills is Filip Rombouts known for?

Filip Rombouts is listed with skills including It Strategy, Strategy, Management Consulting, Management, Change Management, Project Management, Business Analysis, and Security.

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