Filippo A. Impennato Email & Phone Number

Boston, MA, US

• Handle generated calls in an effort to quote and sell personal lines insurance products, such as home and automobile insurance, for Plymouth Rock and its affiliate companies.
• Provide an exceptional consultative sales experience to prospects in order to help them make the best decision they can for themselves.
• Maintain product knowledge for all lines of business and products written.
• Document all prospect information, communication, quote and sales data into computer systems.

Woodbury, New York, US

• Management of entire customer success team, providing oversight for over 600 active Bridgeline customers.
• Responsible for projecting quarterly revenue within 10% accuracy with heavy emphasis on growth and retention of SaaS Licenses.
• Provide Strategic direction to staff and collaborate heavily with executive leadership team to ensure that customer feedback results in process and product improvements.
• Negotiate deals and mediate situations between customers and the Bridgeline team to maintain a 95% retention rate or better.
• Oversee the technical support team to minimize escalations and aging tickets.

Woodbury, New York, US

• Understand each customer's digital strategy and work with the team to make and communicate strategic recommendations based upon Bridgeline's products and services.
• Responsible for upselling/cross-selling additional products and services to customers to enhance their digital experience and provide value added.
• Work closely with other departments and cross-functional teams to ensure customers’ needs and expectations are met and exceeded.
• Develop trusted relationships with decision makers and serve as the lead point of contact.

• Customizable, Flexible and Worry-Free cleaning services for homeowners who want more downtime and cleaner, healthier spaces. Providing services to residential home owners in Nassau County.

Melville, NY, US

• Responsible for complete sales cycle related to TTS' portfolio of IT services offerings, with main focus on Managed IT Services, Cyber security services, Cloud-based Data Storage, Email Exchange, Network Servers and.
• Develop and manage a sales funnel of qualified leads.
• Secure new opportunities and identify and develop relationships with existing clients.
• Work with customers to meet IT needs and coordinate with Sales, Engineering Team as well as other resources to create custom solutions for their business environment.
• Provide proposals and presentations as required for Clients that convey the value of Total’s Services offerings and Return on Investment.

New York, New York, US

• Managed over 600 inbound leads per month with the business development team in order to secure new business.
• Pitched prospects and clients on Blue Fountain Media's value proposition.
• Built and grew relationships with clients and provided additional support when required.
• Conducted sales calls with prospects to determine which services they needed & to what extent.
• Made strategic recommendations based on the needs and goals of our prospects and clients; brought in additional support from marketers, account directors, & technical teams when needed.
• Closed new business deals by coordinating requirements; developing and negotiating the terms of the agreement and drafting proposals and work orders.

Williston Park, New York, US

• Created and implemented external communications including all types of media strategies, website content and messaging, consistent with the organization and clients strategic objectives.
• Developed and followed through on short and long-range communications plans while managing emerging news, measuring the effectiveness of current media plans and strategies.
• Proactively ensured that social media and traditional media plans were calibrated correctly with initiatives and performing at high efficiency across several mediums.
• Worked collaboratively with staff, marketing team, & cross-departmentally within the organization often managing multiple projects concurrently.
• Built strong media relations though local news and PR vendors, issued news releases, and provided fresh and relevant content for the website, Facebook page, Twitter accounts, blogs and other relevant social media.

Williston Park, New York, US

• Managed accounts internally and for client websites/social media
• Optimized websites for SEO and Keyword targeting using Google Keywords & Analytics
• Updated, monitored, and maintained online presence, daily
• Managed websites using Wordpress, Joomla, and DotNetNuke CMS
• Created content for blog posts and seed out information through various outlets
• Developed client relationships and maintain communication lines

New York, NY, US

• Developed and promoted MSG network programming through social media outlets
• Analyzed simulcast game footage for network comparative analysis
• Attended weekly meetings with staff, media agencies, and other affiliates
• Researched sports blogs for placement of marketing messages for MSG Programming
• Organized and compiled creative print ad/strategy portfolios for marketing department
• Revised and finalized recap decks for sponsors, highlighting services we provided for them

B.S. Marketing, Business Marketing Major, Italian Minor

Associate In Arts, Liberal Arts And Sciences