Fina Takki Email & Phone Number

Finland

Helsinki, Uusimaa, Finland

Leading the transformation towards a more service-oriented IT structure at RELEX Solutions, I am responsible for building and reshaping the IT Service Delivery and Development team. This includes establishing new roles, driving ITIL-based process improvements, and leading cross-functional teams to deliver exceptional service across the business. I- Oversee budgets and timelines for IT service delivery and development projects.- Manage the IT service lifecycle for Finance portfolio, working closely with business stakeholders to deliver solutions that meet their needs.- Lead and mentor a team of Service Delivery Managers, System Specialists, and a Change Manager, setting goals and KPIs.- Develop and manage technology roadmaps across IT, Finance (ERP: NetSuite), and Collaboration (Slack, Confluence).- Build and maintain vendor relationships, ensuring quality service delivery.

Uusimaa, Finland

• Led the development and management of key IT portfolios including Security, Network, and IAM, directly driving the company’s digital transformation efforts.• Spearheaded and managed large-scale projects in areas such as SOC, ZTNA VPN, Identity Governance and Administration (IGA), and device compliance, focusing on optimizing and modernizing systems.• Established and led a centralized team for Security, Network, and Integration, addressing business and technical gaps, streamlining processes, and enhancing system ownership.• Drove vendor contract negotiations, RFP processes, and ensured continuous value delivery through effective contract management and service reviews.

• Led the execution of large-scale IT projects, focusing on Identity and Access Management (IAM), ZTNA, and Mobile Device Management (MDM), patching and Vulnerability management• Worked closely with leadership to define IT strategy, driving technological innovation, security improvements, and cloud integration efforts from project inception to deployment.• Managed a team responsible for improving system security, modernizing IT infrastructure, and supporting the company’s growth.

• Led medium-sized IT projects, managing teams of Project Managers and specialists in Microsoft, security, and IT infrastructure.• Owned the end-to-end technology roadmap, from planning and design through to implementation and ongoing support.• Implemented mobile device management solutions and Enterprise Mobility + Security (EMS), driving improvements in IT security and enterprise infrastructure.

Helsinki Area, Finland

• Led IT specialists in IT Operation team across Finland and the US, supporting over 1,000 users in 11 countries.• Oversaw IT operations, including incident ticket, asset management, along with system, hardware, and network (LAN/WAN) administration.• Conducted security audits and compliance activities to uphold organizational standards• Recruited, trained, and evaluated team performance, ensuring SLA compliance.• Managed major vendor relationships, oversaw contracts, agreements, service reviews, and license renewals.• Optimized budget management, achieving cost-effective operational improvements

Finland

• Led a team of 7 technical experts to deliver top-tier technical support, ensuring seamless system and software upgrades while enhancing IT infrastructure security.• Collaborated closely with department heads to identify, implement, and drive innovative technology solutions that supported company growth and operational efficiency.• Spearheaded the creation and leadership of the company’s first internal IT support initiative, providing support to over 500 users across 11 countries, enhancing global operational excellence.• Developed and enforced comprehensive IT policies, procedures, and best practices, ensuring alignment with organizational goals and industry standards.

Jakarta Metropolitan Area

Project: Information Security Management System, Preparation for ISO27001• Spearheaded the ISMS project, establishing comprehensive information security frameworks, policy templates, and a compliance metric system.• Led risk assessments, threat mapping, and developed mitigation strategies.• Directed a dynamic security awareness program and managed project chapters, cycles, and compliance reviews.

Greater Jakarta Area, Indonesia

In my previous role, I assumed a pivotal responsibility for overseeing comprehensive network management, encompassing LAN, WAN, SD-WAN, and cloud computing infrastructure across various airports and remote offices. I played an integral role throughout the network lifecycle, from operational activities and installations to hands-on Level 2 & 3 troubleshooting at critical junctures such as check-in desks, boarding scanner machines, and kiosk machines.A significant facet of my role entailed meticulous planning and design, where I strategically allocated network resources. This encompassed tasks like bandwidth distribution, switch and router configuration, cabling arrangements, and more. This expertise was crucial in establishing new on-site offices, optimizing airport functionality, and enhancing the efficiency of sales agents' operations.My contributions were marked by a steadfast commitment to fostering a robust and agile network infrastructure that empowered seamless operations across diverse locations.

Greater Jakarta Area, Indonesia

In my prior role, I skillfully configured NetScreen Firewalls, establishing robust security through routing, NAT, security policies, and IPSEC VPNs.I managed Juniper NSM Server installation and configuration, overseeing device setups and log management for Juniper IDP and Firewalls.I deployed Juniper Secure Access SSL VPN with SA, enhancing remote access security.I conducted thorough UAT for device readiness and monitored network performance on standby at customer sites.I fostered customer success through training and knowledge-sharing, empowering clients to maximize the implemented solutions.