Nathan Chamberlain, Cae Email & Phone Number

Rosemont, Illinois, United States

Driving targeted, member-focused approaches to onboarding, engagement, and re-engagement, with 94% retention rate, 5% YOY membership growth, and 3% increase in market share (first growth in 10 years).

Rosemont, Illinois, United States

Led people-first, data-driven approaches to member experiences to ensure rapid service and optimize streamlined customer journeys across the enterprise that fueled member satisfaction. 2023 Gold Circle Award winner in Membership Retention from the American Society of Association Executives (ASAE).

Park Ridge, Illinois, United States

Guided a bold digital transformation initiative among 28 team members, centralizing service, enhancing member experiences, and providing powerful organization-wide service data that drives intelligent decisions.

Greater Chicago Area

Managed sales pipeline of 150+, $2-$22M associations. Led project teams in digital transformation from discovery through implementation. Created editorial strategy and ghost-wrote blog on change management, membership services, and Salesforce.

Skokie, IL

Headed pivotal enhancements as the customer experience lead responsible for serving a diverse membership of 4,000 from 62 countries. Nurtured six strategic technology and service vendor partnerships across Operations, Global Events, Marketing, and Membership, revolutionizing daily operations for a team of 15 across five locations.

Greater Chicago Area

Chosen to lead the recovery efforts after a previously unsuccessful migration of 10,000-record donor database. Forged a stable path forward for the five fundraising and program teams by translating business rules into impactful analytics.

Selected and coordinated a team of 4 writers and 30 contributors from 16 of 21 provinces for the 100,000-word Mongolia, a guide for adventurous travelers through Mongolian history, arts, language, cuisine, and infrastructure.

Facilitated small business workshops, led English trainings, and fulfilled a life-long dream to bring my talents and service to a developing country. Became a minor viral video sensation for singing a Mongolian love duet.

Philadelphia, Pennsylvania, United States

Developed and implemented various multi-faceted fundraising and membership campaigns and marketing collateral for this statewide trial lawyer association of 2,800 members and 10 staff. Played a pivotal role in a comprehensive rebranding initiative and successfully trained and supervised a customer service team of two.

Supported the public relations and corporate relations directors in planning and executing fundraising events with corporate partners, celebrities, and community leaders.

Master Of Science (M.S.), Marketing

Activities and Societies: Kellstadt Marketing Group ELITE MemberFoundation in market analysis, evaluating market activity and management.

Nonprofit Management

• Nonprofit Financial Management • Nonprofit Marketing Analysis and Consumer Behavior • Principles of Nonprofit Management • Fundraising.

International Studies, European Culture, Language, History, Media, Environment, Politics

Activities and Societies: Singing Men of Ohio, University Singers, Intramural Soccer, Intramural BroomballBachelor of Arts in.

German Language

Activities and Societies: Intermediate German Speaker Certificate (Goethe Institute)

Education record

120 hours of Peace Corps in-service and training of trainers on strategies for working with foreign nationals, teaching to adults, small.