Faraz Khan Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

Houston, Texas, United States

Responsibilities:- Involve in consulting projects for financial and retail clients with emphasis on EMV technology for chip card Issuance, acceptance, testing and certification- Provide onsite and remote support to the clients migrating to chip technology that include help in making business decisions, U.S. Common Debit routing choices and CVM optimizations etc.Accomplishments:- Defined U.S. Common Debit test cases for proprietary testing tool including combo cards and cards with multiple debit funding accounts- Supported EMV implementation at integrated POS for very large U.S. merchant- Jointly conducted EMV design workshop for a merchant service provider to streamline the implementation strategy

Houston, Texas, United States

Responsibilities:- Provide consulting support to financial and retail clients in cards and payments space that is not limited to EMV migration, EMV card acceptance, Encryption & Tokenization at POS- Collaborate in preparation of customized RFPs documents for financial and retail clients- Perform Business analysis, Requirement gathering, Gap analysis and Project documentationAccomplishments:- Supported Retail clients to implement Tokenization, Encryption and EMV acceptance at POS- Provided consulting support to develop PoC for EMV Prepaid card- Assisted internal team in preparation of EMV training material for Cognizant associates

San Francisco Bay Area

Responsibilities:- Perform EMV/Non-EMV certification for Apple integrated POS/mobile-POS globally- Prepare project specific Test cases & Perform Regression testing for POS application- Provide support to Testing lab and resolve all payment tickets after analyzing software/hardware configuration and logs for complex payment architectures of 15 countries- Coordinate with payment system vendors/banks for the resolution of issues- Setup and configure Payment hardware (Hypercom, VeriFone, Ingenico) and SENAs - Perform Data analysis for Apple global Payment systems performance. Identify new trends and create action plan for their resolution- Perform NPS analysis after implementation of new payment solution in a country- Analyze customers comments to improve the experience at Retail stores on monthly basis- Create troubleshooting documents to resolve issues for different payment architectures- Keep internal Web portal (Wiki) updated with latest documents for multiple projects- Prepare payment processing architecture diagrams that shows internal/external system interfaces and end-to-end transaction flowAccomplishments:- Certified Apple Retail POS/mPOS EMV payment application by (Visa/MasterCard/Amex/JCB/ Interac) on various payment terminals for 9 countries in AMERICAS/EUROPE/APAC regions- Performed Regression testings for Apple Retail POS/mPOS application for 6 countries- Supported integration testing lab to resolve payment processing issues for 14 countries

Sharjah, United Arab Emirates

Responsibilities:- Support implementation of systems changes, ensuring that solutions are workable from service perspective- Investigate and resolve service issues forwarded by Helpdesk in order to minimize disruption to service delivery- Provide support to Channels like SMS, IVR and IB within Cards domain- Support and Implement projects on S1's Postilion system- Support Infra team in plan and execution of periodic DR drills for Cards systems- Analyze business requirements and provide best possible working solution- Coordinate with vendor and get customized solution via system enhancement- Prepare Business / System Requirement Specs for assigned projects- Maintain and document project’s functionality of Card related systems- Identify domains, prepare plans, create and execute test cases- Maintain close relationship with bank departments like Card Product, Card Operations, Collection and Recovery, Retail Credit and Call CentreAccomplishments:- Played important role in SIB MasterCard MChip Debit / Credit Card Issuance project- Played key role in migration of Visa Electron cards to MasterCard Debit without vendor help- Performed Unit / integration testing for MasterCard issuing project for Card systems- Implemented Co-Branded Prepaid card product for Sharjah Social Services department- Implemented Payroll card product with bulk cards creation facility- Implemented Visa Priority Electron card product for VIP customers- Implemented Visa Platinum Credit card product for Priority Banking customers- Prepared several SOPs for users ranging from normal users to System Administrators- Prepared architectural diagram of SIB Card Management System showing integration with other systems- Prepared Disaster Recovery for Card related servers

Sharjah, United Arab Emirates

Responsibilities:- Provide first hand of support to Cards system application users- Take action on Helpdesk incidents for resolution as per SLA- Monitor health of Card related servers- Prepare SOPs to help users in their daily operational tasks- Analyze and provide solution for Cards business new requirements- Work with QA team and facilitate to define QA test plans- Test and deploy Payment Systems Compliance on production systems- Review Card system parameters and provide feedback to business on areas of improvement- Fulfill MIS and report development requirement using SQL Server Reporting Services as per business needs- Participate in Disaster Recovery / Business Continuity trials and tests- Support and Implement projects on S1's Postilion system- Test and deploy patches for S1's Postilion interfacesAccomplishments:- Implemented Collection and Recovery system for Credit Cards- Implemented Visa Prepaid card product- Coordinated with vendors to enable 3DES support on Credit Card system- Implemented FraudGuard system at SIB for early detection of fraud on cards- Implemented Debit host interface at SIB to route ONUS Credit card transactions at SIB ATMs internally- Upgraded Hardware Security modules (HSM) from Serial to IP interface- Upgraded Visa VAP server to Visa EAS server- Upgraded Visa Edit Package- Updated various Authorization parameters to lower down trxn decline rate without increasing fraud risk- Took various steps to raise SIB ranking in VISA PSQ statistics report- Highlighted data inconsistency issues in Card system with best possible solutions- Provided innovative ideas to enhance systems efficiency and security for better productivity- Fixed several complex system issues via strong follow-ups with vendor- Trained users to effectively use Card systems, including Card Management, Authorization and Fraud Detection system- Immediately took preventive measures against global fraud on cards

Karāchi, Sindh, Pakistan

Responsibilities:- Analyze Card Authorization system related requirements and provide best possible solution- Document user requirements and inquire vendors for possible solutions- Provide primary support to users of TSYS PRIME(Card Management) and ONLINE(Authorization) systems- Resolve customer service issues routed through Call Centre / Service Quality dept- Resolve network connectivity issues with Payment associations (VISA/MasterCard) and merchant acquiring setup (NAC/IEN)- Report application issues to vendor, follow-up for resolution and then apply their fixes on production environment- Co-ordinate with IS team to assess security of credit card servers on periodic basis- Create test cases and arrange UATs to verify the impact of vendor provided patches, including payment association compliance releases- Keep updated with payment associations new standards- Provide innovative ideas to make existing processes secure, smart and cost-effectiveAccomplishments:- Played instrumental role in UBL’s Credit Card Issuing/Acquiring project being first VSDC card in South-East Asia in year 2005- Coordinated with different local and international vendors to give UBL VISA chip credit card project a huge success- Involved in Visa/MasterCard certification processe- Performed VISA ADVT for Verifone & Ingenico POS terminals- Familiar with end-to-end working of credit card system- Working knowledge of data encryption using security keys to encrypt card's critical data- Defined security policies to protect HSM & SSM access cards- Key custodian of Loyalty Rewards system (Welcome Real Time)- Involved in TSYS FraudGuard & MasterCard Credit Card implementation projects

Karāchi, Sindh, Pakistan

- Support and resolve network / system issues for internal users- Maintain health of Web, Email and Proxy servers- Configure and perform product analysis of network devices including SonicWall Internet Firewalls, DSL Modems, Wireless Access Points, Gateways and Routers

Karāchi, Sindh, Pakistan

- Prepare PCs with specific configuration "4Court Dc" (Fuel Retail Automation solution) for Pakistan State Oil- Install and setup 4Court Dc software as per PSO gas station requirement- Troubleshoot all kind of issues with 4Court Dc to keep assigned stations functional round the clock- Provide system support to in-house users of ZAQSoft- Provide on-site technical support to clients including Maersk Sealand, Abbot Pharma, etc

Karāchi, Sindh, Pakistan

- Take care of office network- Install and troubleshoot software / hardware issues- Provide technical support to LogicLink clients