• Working as part of a VIP team to ensure all guests have the most enjoyable experience together with outstanding service levels• Adhering to high standards whilst being well presented, friendly, approachable and keeping a good eye for detail• Delivering the highest levels of service to guests whilst adopting discretion and civility to the more well-known guests

• Serving VIP guests and fans attending on match day• Hospitality ambassador for Manchester United, offering recommendations onfood & beverages whilst also providing a unique and memorable guest experience • Working within an inspiring hospitality team to exceed expectations and deliverexceptional guest service levels

Assisting Stadimax Project Leaders with the successful delivery of the FansFund, By Official Appointment and/or Stadium projects.Previously was involved in projects at Plymouth Argyle Football Club and Wigan Athletic Football Club.

• Sourcing new sponsors for athlete clients• Creating athlete profiles to send to potential sponsors and partners • Creating marketing strategies for athletes• Working closely beside sports agents• Participating in weekly strategy meetings

• Attend Tring Athletic (TA) games and upload score lines/status of the games• Responsible for publishing TA across Facebook, Twitter and Instagram social media platforms• Management of TA’s social media platforms and responding to enquiries and comments. Aim: to build TA’sprofile with the local Tring community• Attend a weekly TA meetings and board meetings: Present new creative ideas ans social media stategies, reporton progress and the analytics performance of the platforms• Design and create a series of templates that can be utilised across the TA social media platforms• Marketing and sales: Create and publish TA’s posts that attract target consumers and drive ticket sales• Customer experiences: Conscious of the need to give TA’s followers a positive experience when interacting withthe TA postings• Sponsors: Sourcing, approaching and presenting new sponsorship deals on behalf of TA • Raised TAFC fan attendance by 25% via social media campaigns

• Champney’s building entrance: Ensuring this is clean and presentable to guests• Reception desk: Checking-in/out guests• Guest luggage: Responsible for delivering luggage to guest rooms• Champney’s tours: Giving new guests an orientation of the Champney’s facilities• Room service: Delivering room service orders to guest’s rooms• Guest errands: answering any questions and booking taxi’s etc• Problem solving: Dealing with guest technical issues. e.g. heating, safe, lighting and t.v. issues• Guest damage: Report any issues with the rooms and report to Champney’s technical and maintenance teams• Guest interaction: Maintaining a cheerful, positive, helpful nature when dealing with guests• Appearance: Keeping high standards of cleanliness and demeanor to guests at all times• Safety: Ensuring safety standards are kept to in Champney’s. Ensuring guests arrive and depart events safely• Celebrities: Interacting regularly with well-known figures in the public domain, maintaining high levels ofconfidentiality