Akhil Sharma Email & Phone Number

Dubai, United Arab Emirates

- Having a good understanding of the financial markets.- Experienced supporting clients in the financial industry.- Experienced in trading platforms (MT4, MT5, etc.) AND Centroid Bridge.- In-depth Knowledge of FIX Protocol & FIX Tags.Current Responsibilities at Work1. Handle all clients’ technical queries promptly via Chat, email, and calls.2. Investigate and resolve various incidents relating to the Centroid Bridge.3. Provide ongoing support to clients about any trade and pricing-related problems.4. Help in clients’ onboarding from planning and information gathering to handover and continuous post-go-live maintenance and support.5. Assist clients in configuring their system as well as in adding new components to their setup such asnew LPs or MT4/MT5 & FIX Takers.6. Work closely with clients and be on the front line for any inquiry via email, chat, and phone.7. Escalate issues to the development team when required.8. Maintain and update the changelog upon each new release.9. Give client training over the call related to the Centroid Bridge.Skills: Jira Service Desk · Zendesk · Forex · Application Support · FIX Protocol · Managed Hosting · Technical Support · MetaTrader · Foreign Exchange (FX) Trading

Dubai, United Arab Emirates

- Having a good understanding of the financial markets.- Experienced supporting clients in the financial industry.- Experienced in trading platforms (MT4, MT5, etc.) AND Centroid Bridge.- In-depth Knowledge of FIX Protocol & FIX Tags.Current Responsibilities at work1. Handle all clients’ technical queries in a timely manner via Chat, email and calls.2. Investigate and resolve various incidents relating to Centroid Bridge.3. Provide ongoing support to clients with regard to any trade and pricing-related problems.4. Help in clients’ onboarding from planning and information gathering to handover and continuous post-go-live maintenance and support.5. Assist clients in configuring their system as well as in adding new components to their setup such asnew LPs or MT4/MT5 & FIX Takers.6. Work closely with clients and be on the front line for any inquiry via email, chat and phone.7. Escalate issues to the development team when required.8. Maintain and update the changelog upon each new release.9. Give client training over the call related to the Centroid Bridge.

Sahibzada Ajit Singh Nagar, Punjab, India

- Having a good understanding of the financial markets.- Experienced supporting clients in the financial industry.- Experienced in trading platforms (MT4, MT5, etc) AND Xcore- In-depth Knowledge of FIX Protocol & FIX Tags.Current Responsibilities at work1. Handle all clients’ technical queries in a timely manner via Chat, email and calls.2. Investigate and resolve various incidents relating to PrimeXM Xcore.3. Provide ongoing support to clients with regard to any trade and pricing-related problems.4. Help in clients’ onboarding from planning and information gathering to handover and continuous post-go-live maintenance and support.5. Assist clients in configuring their system as well as in adding new components to their setup such asnew LPs or MT4/MT5 & FIX Connectors.6. Work closely with clients and be on the front line for any inquiry via email, chat and phone.7. Escalate issues to the development team when required.8. Maintain and update the changelog upon each new release.

Hyderabad Area, India

• Adherence to ITIL process for incident, change and problem management, release management, service Desk management 24X7 through Matrix ticketing tool. • Part of the 24X7 Network Operations team responsible for Configuration, Support and Problem Resolution.• Work with External Vendors, log tickets, TAC cases and follow necessary processes to solve issues in given SLA's• Willing to be on-call at any time due to the nature of the position• Document network problems and providing RCA for future reference.• Knowledge of Static Routing, EIGRP/OSPF Routing protocols, creation deletion VLANS, Access Lists/Distribution lists management.• Experience of IP addressing, administrating subnets and various routing models.• Provide support to the data networking and telecommunications infrastructure.• Provide remote support on VoIP technology assisting clients over e-mail, chat, phone and WebEx sessions with their issues related to network devices like SBC and ensure timely follow up.• Development of knowledge and skills in network and system administration, particularly with regard to data networks.• Troubleshooting and log analysis on reported alarms through Wireshark packet captures and traces.• Upgrade and monitor networking software, operation system software and software applications.• Perform data backups and disaster recovery operations, release management which includes checking for latest software release for the device and upgrading the customer devices with latest recommended version.

Hyderabad Area, India

Received training for CCNA(R&S), and working as trainee in Aricent Group gaining an experience of 4 months now.Also received specific training on neutral Accent and Technical Training on Avaya core devices(VSP9K,VSP7K) including hands on lab training.