Filipe Nunes

Filipe Nunes Email and Phone Number

IT Services Manager @ Jusbrasil
State of São Paulo, Brazil
Filipe Nunes's Location
São Paulo, São Paulo, Brazil, Brazil
Filipe Nunes's Contact Details

Filipe Nunes personal email

n/a
About Filipe Nunes

Motivated professional that loves providing my clients and customers with value. With proficiency in a number of fields, including marketing, software engineering, project management, design, and customer success, I have a thorough understanding of many businesses and disciplines.Planning strategically, solving problems, collaborating, communicating, and paying attention to details are some of my strong suits. I am competent with a variety of software and technologies.In order to broaden my skill set, I am constantly looking for new challenges. I am a proactive learner who keeps up with the most recent trends and technology in my industry. I'm dedicated to giving my clients and customers outstanding service, and I enjoy working in dynamic, fast-paced workplaces where I can put my skills to work.

Filipe Nunes's Current Company Details
Jusbrasil

Jusbrasil

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IT Services Manager
State of São Paulo, Brazil
Employees:
15
Filipe Nunes Work Experience Details
  • Jusbrasil
    It Services Manager
    Jusbrasil
    State Of São Paulo, Brazil
  • Jusbrasil
    It Services Manager
    Jusbrasil Oct 2023 - Present
    São Paulo, Brazil
  • Avi-Spl
    Event Technician @ Google Experience Center
    Avi-Spl Jun 2022 - Oct 2023
    São Paulo, São Paulo, Brazil
    Excellent experience with audio and video equipment, lighting, and scenography, with a focus on real-time monitoring, issue solving, and troubleshooting. Dedicated to guaranteeing the success of high-profile events by providing great customer service. Audio and video conferencing, projection systems, digital signage, and other audio-visual technologies are all available to you. Worked in an experience center for large and high-profile consumers. Knowledgeable with industry-standard software and tools such as Crestron, Picturall, and Extron.
  • Wildlife Studios
    It Systems Analyst
    Wildlife Studios Jul 2020 - Jan 2022
    São Paulo, São Paulo, Brazil
    Primarily responsible for improving processes and managing software licenses, contracts, and negotiations with companies like Adobe, Autodesk, Unity, Microsoft, and many other SaaS providers. Provide analysis and forecasts for new issues, create documentation for the company's knowledge base, and act as the point of contact for different teams throughout various processes like employee onboarding and termination, hardware distribution, ticket management, and end-user deployment. Provide technical support to VIPs, L5+ users, marketing, art, and game development teams for various software and services, in addition to troubleshooting and OS updates. Platform management such as Google Workspace, Jira, Pipefy, OKTA, VMware Workspace One, Unity, and Microsoft App Center.
  • Astreya
    Cellops Support @ Google
    Astreya Jun 2018 - Jul 2020
    São Paulo, São Paulo, Brazil
    Front desk for end-users requesting technical assistance based on the customer's needs, procedural norms, and unwritten conventions unique to the business culture. Responsible for mobile device stock levels, ordering, and the distribution process. In charge of cost reduction, contract management, and service interruptions for phone manufacturers, VARs, and service providers in North America and South America offices.
  • Astreya
    Senior Inventory Technician @ Google
    Astreya Jun 2016 - Jun 2018
    São Paulo, São Paulo, Brazil
    Responsible for maintaining and managing assets and accessories in ServiceNow and the ticketing system in Brazil offices with daily routines dealing with multiple tasks to cover everything in a fast-paced environment where our ability and decisions to adjust tasks and priorities were critical to keeping the inventory healthy and running. Offer first-line help to employees for common on-site and remote situations. Large-scale initiatives in North America and LATAM offices (São Paulo, Belo Horizonte, Buenos Aires, Mexico City, Bogotá, and Santiago). I was also in charge of training and overseeing the onboarding of new technicians in our team's various Google offices.
  • Atento Brasil
    Training Analyst @ Apple Online Sales
    Atento Brasil Feb 2016 - Jun 2016
    São Paulo, São Paulo, Brazil
    Responsible for detecting communication gaps and attending team meetings in order to align customer demands and expectations. Assist in the creation of call scripts and quality standards. Development of class and self-help training, quizzes for recycling training, and the majority of the team's internal communication.
  • Atento Brasil
    Qa Analyst @ Apple
    Atento Brasil Jun 2015 - Feb 2016
    São Paulo, São Paulo, Brazil
    In charge of evaluating the quality of phone and chat help offered by advisers in accordance with AppleCare standards and procedures. Give effective individual feedback, provide enhancement recommendations, and renew training as appropriate. One of my accomplishments was the implementation of a dashboard to offer the team and supervisors with real-time and accurate metrics.
  • Atento Brasil
    Technical Support Advisor @ Apple
    Atento Brasil Sep 2014 - Jun 2015
    São Paulo, São Paulo, Brazil
    Customer assistance and troubleshooting for Apple products and services, enhancing and assisting them. I also got the opportunity to help other coworkers grow by developing extra Mac OS training and raising the team's goals and performance.

Filipe Nunes Skills

Graphic Design Game Design Motion Graphics Video Production Hardware Support Customer Support Technical Support Call Centers Team Management Microsoft Office Os X Ios Windows

Filipe Nunes Education Details

Frequently Asked Questions about Filipe Nunes

What company does Filipe Nunes work for?

Filipe Nunes works for Jusbrasil

What is Filipe Nunes's role at the current company?

Filipe Nunes's current role is IT Services Manager.

What is Filipe Nunes's email address?

Filipe Nunes's email address is fn****@****eya.com

What schools did Filipe Nunes attend?

Filipe Nunes attended Centro Universitário Belas Artes De São Paulo, Saga - School Of Arts, Gaming And Animation, E.e. Profª Luiza Mendes Corrêa De Souza.

What are some of Filipe Nunes's interests?

Filipe Nunes has interest in Digital Art, Science And Technology, Technology And It, Customer Care, Animal Welfare, Arts And Culture, Health.

What skills is Filipe Nunes known for?

Filipe Nunes has skills like Graphic Design, Game Design, Motion Graphics, Video Production, Hardware Support, Customer Support, Technical Support, Call Centers, Team Management, Microsoft Office, Os X, Ios.

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