Filipe Nunes Email & Phone Number

São Paulo, Sp, Br

State Of São Paulo, Brazil

São Paulo, Brazil

São Paulo, São Paulo, Brazil

Excellent experience with audio and video equipment, lighting, and scenography, with a focus on real-time monitoring, issue solving, and troubleshooting. Dedicated to guaranteeing the success of high-profile events by providing great customer service. Audio and video conferencing, projection systems, digital signage, and other audio-visual technologies are all available to you. Worked in an experience center for large and high-profile consumers. Knowledgeable with industry-standard software and tools such as Crestron, Picturall, and Extron.

São Paulo, São Paulo, Brazil

Primarily responsible for improving processes and managing software licenses, contracts, and negotiations with companies like Adobe, Autodesk, Unity, Microsoft, and many other SaaS providers. Provide analysis and forecasts for new issues, create documentation for the company's knowledge base, and act as the point of contact for different teams throughout various processes like employee onboarding and termination, hardware distribution, ticket management, and end-user deployment. Provide technical support to VIPs, L5+ users, marketing, art, and game development teams for various software and services, in addition to troubleshooting and OS updates. Platform management such as Google Workspace, Jira, Pipefy, OKTA, VMware Workspace One, Unity, and Microsoft App Center.

São Paulo, São Paulo, Brazil

Front desk for end-users requesting technical assistance based on the customer's needs, procedural norms, and unwritten conventions unique to the business culture. Responsible for mobile device stock levels, ordering, and the distribution process. In charge of cost reduction, contract management, and service interruptions for phone manufacturers, VARs, and service providers in North America and South America offices.

São Paulo, São Paulo, Brazil

Responsible for maintaining and managing assets and accessories in ServiceNow and the ticketing system in Brazil offices with daily routines dealing with multiple tasks to cover everything in a fast-paced environment where our ability and decisions to adjust tasks and priorities were critical to keeping the inventory healthy and running. Offer first-line help to employees for common on-site and remote situations. Large-scale initiatives in North America and LATAM offices (São Paulo, Belo Horizonte, Buenos Aires, Mexico City, Bogotá, and Santiago). I was also in charge of training and overseeing the onboarding of new technicians in our team's various Google offices.

São Paulo, São Paulo, Brazil

Responsible for detecting communication gaps and attending team meetings in order to align customer demands and expectations. Assist in the creation of call scripts and quality standards. Development of class and self-help training, quizzes for recycling training, and the majority of the team's internal communication.

São Paulo, São Paulo, Brazil

In charge of evaluating the quality of phone and chat help offered by advisers in accordance with AppleCare standards and procedures. Give effective individual feedback, provide enhancement recommendations, and renew training as appropriate. One of my accomplishments was the implementation of a dashboard to offer the team and supervisors with real-time and accurate metrics.

São Paulo, São Paulo, Brazil

Customer assistance and troubleshooting for Apple products and services, enhancing and assisting them. I also got the opportunity to help other coworkers grow by developing extra Mac OS training and raising the team's goals and performance.

Bachelor Of Arts - Ba, Communication And Media Studies

Computer Games And Programming Skills

Game development, CG and Design

High School

High School