I am a passionate professional with extensive experience in financial services. Expert in facilitation, change management and stakeholder management. Excellent interpersonal communication skills across a wide variety of audiences, including new team environments. Experienced in building solid relationships with the ability to learn quickly while adapting to new information and contexts. Looking for next opportunity to flex and expand knowledge of organisational change situations in… Show more I am a passionate professional with extensive experience in financial services. Expert in facilitation, change management and stakeholder management. Excellent interpersonal communication skills across a wide variety of audiences, including new team environments. Experienced in building solid relationships with the ability to learn quickly while adapting to new information and contexts. Looking for next opportunity to flex and expand knowledge of organisational change situations in the finance industry. Show less

Key Responsibilities:• Facilitation of hybrid Agile Basics 1 day workshops including Squad Basics and Product Owner Basics• Delivery of People Management Seminar suite of offerings to leadership e.g. Managing Poor Performance and Unacceptable Behaviour with Employee Relations • Ongoing delivery of Team Leader Development Program across all states• Delivery of Change Management workshops, both directly, and as leader-led “Leading Others Through… Show more Key Responsibilities:• Facilitation of hybrid Agile Basics 1 day workshops including Squad Basics and Product Owner Basics• Delivery of People Management Seminar suite of offerings to leadership e.g. Managing Poor Performance and Unacceptable Behaviour with Employee Relations • Ongoing delivery of Team Leader Development Program across all states• Delivery of Change Management workshops, both directly, and as leader-led “Leading Others Through Change’ sessions in face to face and virtual telepresence meetings across Australia and Asia• Stakeholder management, including advising and consulting on learning approaches and ways to achieve desired outcomes• Establishing and maintaining networks bringing awareness of the Learning Specialist team across businesses and geographies where we can actively create value for the businessKey Achievements:• Delivery of Global Tax Information reporting (GTIR) training across multiple divisions and locations, saving the project AU $50,000 in external facilitation costs• Successful uptake and delivery of New Ways of Working content across multiple workshops for Australia and Technology divisions • Successful delivery of systems training in Bangalore Hub across two tranches of SBOS, COD and PEGA roll out for the credit assessment teams • Design and delivery of Better Conversations workshops at business request Show less

Key Responsibilities• Delivery of Team Leader Development Program • Delivery of face to face Change Management workshops as required • Combined Small Business Banking Inductions launch and delivery• Small Business Specialist Banking Induction & Business Banking Managers Induction• Induction of HR People Assist Call Centre staff in Manila Hub• Training and Induction of Australian Call Centre staff in Manila HubKey achievements:• Assisted in design and delivery… Show more Key Responsibilities• Delivery of Team Leader Development Program • Delivery of face to face Change Management workshops as required • Combined Small Business Banking Inductions launch and delivery• Small Business Specialist Banking Induction & Business Banking Managers Induction• Induction of HR People Assist Call Centre staff in Manila Hub• Training and Induction of Australian Call Centre staff in Manila HubKey achievements:• Assisted in design and delivery of materials for ANZ HR Call Centre staff in Manila Hub• Successful roll out of Australian Call Centre capability to Manila Hub• Work on streamlined and flexible induction suitable for all Small Business frontline staff Show less

Key responsibilities:• Australian Call Centre (ACC) Service Induction, ACC Credit Cards & Retail Solutions Training, Aus & NZ, including compliance, customer care, systems training and product awareness• Small Business Specialist Inductions, Business Banking Manager Induction Aus wide, including ANZ induction, compliance, sales training, customer account management systems overview and product expertise• ACM/DART credit system training for… Show more Key responsibilities:• Australian Call Centre (ACC) Service Induction, ACC Credit Cards & Retail Solutions Training, Aus & NZ, including compliance, customer care, systems training and product awareness• Small Business Specialist Inductions, Business Banking Manager Induction Aus wide, including ANZ induction, compliance, sales training, customer account management systems overview and product expertise• ACM/DART credit system training for Wealth• Team Leader Development Program 15 week introduction to people leadership including coaching calls, 2 day workshop and oversight of Personal Change Projects of participantsKey achievements:• Management of Team Leader Development Facilitation Community of Practice• Launch of Australian Call Centre Card Solutions teams in Wellington NZ Call Centre• Assisting in redesign and launch of Australian Call Centre induction program• Taking on Small Business and Business Banking Manager training ‘inhouse’ from external offering• Successful launch of ANZ Australia Contact Centre in Wellington NZ with all timeframes and quality metrics met or exceeded Show less