Fiona Chen Email & Phone Number

Vancouver, British Columbia, Canada

Handled tenant disputes and use active listening and open ended questioning skills to promote quick issue resolution

- Top 1% 2019 Team President Madallion Club- Awarded for Best Door Knocking Agent and Best Booth Agent- Overseeing and forecasting land development potential and presented to investors- Helped buyer and seller successfully bid their desired price by understanding hidden interests and well developed negotiation techniques- Spoke in front of two thousands of agents and shared success on business development leads

- Expanded new business opportunities and signed new corporate accounts worth up to one billion dollars- Identified new marketing opportunities and created techniques for improving existing campaigns for clients- Managed customer database with profile information, ordered data and contacts through CRM- Negotiated customized proposals and presented to CEO and executives - Handled corporate customer service, resolved issues - Conducted interviews and engaged in selecting new Management Trainee candidates- Represented the company at Career Fairs

Edmonton, Canada Area

- Achieved 1st place in customer score feedback branch results- Helped branch rank 1st in Edmonton for profit- Collected $14,000 of bad debt within six months that had been outstanding for more than three years - Built strong relationships with business partners which helped business grow 127% compared to previous year- Managed a team between 6 to 30 employees daily during business operation - Managed fleet size ranged from 150 to 350 through hourly asset planning - Implemented weekly training topics targeting team or individuals to ensure their development in management, marketing, sales, customer service account receivable, human resources, leadership, teamwork, fleet management, and risk evaluation

Edmonton, Canada Area

- Won monthly award for top marketing employee in Alberta - Won monthly award for top elite customer service employee in Alberta - Ranked 1st in insurance packaged sales in Alberta - Recognized as the top business development employee in Alberta - Conducted risk evaluation management, branch finances management, fleet management, and human resources management in daily operation

Real Estate

Bachelor Of Arts (Ba), Economics