Fiona Doolan Email & Phone Number

Ireland

Dublin 4, County Dublin, Ireland

Dedicated point of contact to a portfolio of customers within Corporate Banking, for all day to day operational banking requirements.Providing a high Quality Service to all customers, both internal and externalLiaising with customer to agree turnaround timeframes for resolutions of queries/requests.Developing, and maintaining network relationships to assist in provision of speedy response to customer.Working closely with relationship managers in order to identify and implement… Show more Dedicated point of contact to a portfolio of customers within Corporate Banking, for all day to day operational banking requirements.Providing a high Quality Service to all customers, both internal and externalLiaising with customer to agree turnaround timeframes for resolutions of queries/requests.Developing, and maintaining network relationships to assist in provision of speedy response to customer.Working closely with relationship managers in order to identify and implement new efficiencies and solutions to enhance customer’s day to day banking. Attending customer meetings as required to ensure consistent customer care is being provided.Actively ensuring all account opening and money laundering procedures are adhered to.Ensuring all suspect frauds or issues are actioned upon and reported accordingly.Problem Solving-involve the appropriate people in defining and resolving a problem. Ensuring all payment processing/cheque verification procedures are adhered to as per documentation procedures, without exception.Contributing fully as a CRM team player by showing flexibility and giving support Show less

Bp2

Continuing all responsibilities carried out in my role as corporate officialAssisting and supporting my team lead in managing workload of the team, particularly during staff shortages by evaluating tasks to be completed.Working closely with my team leader in regular team meetings to ensure awareness of staff satisfaction within the team and advise team management of issues that may arise.Regularly attending customer meetings with existing and new customers to ensure customer’s… Show more Continuing all responsibilities carried out in my role as corporate officialAssisting and supporting my team lead in managing workload of the team, particularly during staff shortages by evaluating tasks to be completed.Working closely with my team leader in regular team meetings to ensure awareness of staff satisfaction within the team and advise team management of issues that may arise.Regularly attending customer meetings with existing and new customers to ensure customer’s expectations are met and exceeded.Contributing fully in workshops to improve the systems and processes within Corporate Banking Providing continued training and support to all colleagues within the CRM team.Working closely with the marketing team and the relationship managers when completing a tender document and the presentation of this tender proposal to the customer.Deputising for my team leader during annual leave Show less

St Stephen Green

First point of contact for all business customers on the business deskManaging the day to day operations of the Business DeskProviding a high Quality of Service to Business customersSupporting the Relationship Teams in the management of sales and service excellence to the top Business customers of St Stephens Green branchManaging the day to day opening of business accounts and customer queries/completion of documentation and all AML requirements.Liaising with the… Show more First point of contact for all business customers on the business deskManaging the day to day operations of the Business DeskProviding a high Quality of Service to Business customersSupporting the Relationship Teams in the management of sales and service excellence to the top Business customers of St Stephens Green branchManaging the day to day opening of business accounts and customer queries/completion of documentation and all AML requirements.Liaising with the Relationship Managers and Clients on a daily basis in relation to account opening customer queries/ completion of documentation & AML requirements. Initial point of contact for all customer queries & complaints Proactively assisting in Migrating Customers to the appropriate automated servicesAssisting in developing and enhancing controls to ensure compliance with Audit StandardsEnsuring that all filing is completed in an efficient and timely manner so that all records are kept up to date and in good order Show less

Diploma Corporate Credit, Corporate Credit, Merit

Leaving Certificate

Qfa

Loans- passed