Fiona Farfalla Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

South Melbourne

- Central point of contact for all sales orders and paperwork between Sales Channel, including Provisioning, Customer Care, Finance Team and Suppliers- Checking sales orders for accuracy and compliance- Central contact point for sales queries including solution support between sales channels and suppliers- On-boarding of new partners- Liaison/escalation point of communication between all departments and each sales partner- Infield shoulder to shoulder support of sales partners nationally- Up skilling partners on CRM- Weekly meeting with all sales partners- Monthly/Quarterly sales reviews with each partner

- Interacted with clients on a regular basis to quickly alleviate issues and provide project updates.- Mentored the departmental team, which boosted efficiency, success and morale among employees.- Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.- Achieved high staff morale and retention through effective communication, prompt problem resolution,proactive supervisory practices and facilitating a proactive work environment.- Routinely collaborated with department managers to correct problems and improve services.- Identified process improvements in the day-to-day functioning of the department.

Melbourne 3000

- Manage and establish correct operating procedures to ensure company compliance- Prepare and complete Partner commission payments- Contract Management

Melbourne, Australia

- Be the primary point of contact and build long-term relationships with customers- Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.- Developed and deepened relationships with key customers by closely monitoring projects, providing information and resolving concerns.- Manage sales pipeline- Write and present business proposals to established and prospective customers- Managing the Associations data base by providing marketing to their members- Management and retention of current clients

Melbourne, Australia

- Conducted meetings with clients to determine project intent, requirements and budgets.- Maintained project schedules by managing timelines and making proactive adjustments- Maintained schedules to ensure that key milestones were being met at every phase.- Prepared regular interval progress reports

Certificate 4, Hospitalty

Activities and Societies: Silver Service, Food Handling, OH&S Hospitality

Year 12, Year 12

Activities and Societies: Legal Studies, Politics, Math, English, Business Management, Economics