Our Mission:-To be a business that takes pride in the service provided and the accomplishments of others to create positive relationships with clients. The A Team VA will strive at all times to produce high quality work, whilst being committed, loyal, honest and supportive in our dealings with others.

Manage the complex relationship between supplier, customer and sales manager, often being the primary point of contact for customers; therefore the Order Manager has to give a very professional first impression to the customer. Service a number of Castrol dedicated customers and Sales staff. Both must be kept aware of all key issues relating to live orders. As part of the Customer Service team provide 24/7 accessibility to customers and be qualified to make wise decisions when working outside of office hours.Communicate with Customer purchase staff, Chief Engineers, Sales Managers and Supply/Logistics staff anywhere in the world. This requires excellent communications skills and cultural awareness.Receiving enquiries and orders from customers by phone, email and fax, ensuring that all necessary information is collected and promptly acknowledging the order form the customer. Interpreting the order and ensuring it meets the Performance Unit offer/promise.Proactively providing advise and guidance to the customer on the most appropriate ports from which to get their supplies, challenging out of offer orders e.g. short notice, increasing small orders etc and generally optimising lifting's to suit both the company and the customer.Main Achievements:Spot bonus awarded for Customer Service - networking internally and with my customer – enabling both parties to save money.Chosen as a Super-user for the implementation of SAP into the UK and Italy. Providing training and support for the team and investigating/resolving user issues and offering advice where relevant.

Responsible for the planning, forecasting, actuals, recoveries and variance analysis for BP’s internal IT division. Budget responsibility in 2005 of £60m.  Working closely with IT budget holders preparing plans/forecasts in line with budget. Prepare monthly actuals and variance analysis from plan/forecast. A key achievement within this role was the implementation of summary Dashboards to provide more meaningful MI. Monthly meetings with each group of budget holders to highlight key variances and identify resolution plans or reforecast needs/implications.  Ensuring full recovery of projects, base and adhoc costs. Agreeing charges to be billed and manage business expectations through accurate recovery forecasting within group quarterly deadlines. Responsible for Foreign National and Executive payroll inline with month end close tasks.

 Issue quarterly ISP cost allocations, in a timely and accurate manner. Co-ordinate data collection for time-sheet reporting for onward charging. Arrange purchasing/procurement for the Division. Act as focal point for Touchpaper (Royalblue ) issues and setting up new users.  Assist with management reporting, ensuring clear and precise communication at all times Manage the allocation of Software licenses within the Division

Responsible for 4 team members plus agency staff.Carry out staff appraisals and presenting advocacies on behalf of the team.Interviewing and recruiting new team membersAs a result of a rightsizing exercise the Administration team was reduced to only one member - my role evolved to cover all activities including higher profile tasks, such as cost allocation, Business Continuity Plan and reviewing daily activities. I was also responsible for leading a syndicate team to evaluate working processes and possible improvements.  To be the initial point of contact for businesses and country BSGs worldwide. Chase/monitor BSGs ensuring Beta and Production sign-off of software. Provide regular statistical information - ISP software status and KPI measures. Control/input BP delivered code into relevant systems, and control production releases. Worked as part of project team for the implementation and rollout of call logging system (Royalblue), budget of $1 million with 200+ users in over 20 distinct business groups. Reviewing ways of working going forward.Main achievements: Promotion to Lead Administrator assisted my values and behaviours.

 Maintain cost of product file data, using daily input of Platts prices and $ exchange rate. Calculation of Link (interface between BP Commercial and their associated Distributors) selling prices to Distributors for bulk fuels. Preparation of monthly cheque payments from Distributors. Control and processing of financial claims between companies. Interrogate ISP MI via business object reports and documentation to recover tariff charges. Carry out monthly stock reconciliation, comparing BP side versus Distributors. Act as focal point between Terminals/Depots, Distributor and BP staff. Involved in the monthly reconciliation of group balances between Distributors and BP.

Provided full secretarial support to Senior Manager and Team.

Provided full secretarial support to Senior Manager and Team.