Fiona Kavanagh Email & Phone Number

Melbourne, Victoria, Australia

Australia

Senior Business Analyst working on the Connected Experience Program

Senior Business Analyst working on the Transformation Learning Program.

Melbourne, Australia

Senior Business Analyst working on the SmartATM & Self Service, Financial Crimes Framework Gap Asia and Project Ariel projects.Worked with key business stakeholders to gather business requirements, conduct business process improvement and develop key project documentation. SmartATM & Self Service: Responsible for coordinating the installation of SmartATMs and Self Service within the branch network, ensuring machines worked on day 1 of installation. Financial Crime… Show more Senior Business Analyst working on the SmartATM & Self Service, Financial Crimes Framework Gap Asia and Project Ariel projects.Worked with key business stakeholders to gather business requirements, conduct business process improvement and develop key project documentation. SmartATM & Self Service: Responsible for coordinating the installation of SmartATMs and Self Service within the branch network, ensuring machines worked on day 1 of installation. Financial Crime Framework Gap Asia: Lead Business Analyst for completing process re-engineering to close regulatory related Anti-Money Laundering gaps within the business.Project Ariel: Senior Business Analyst on the Technology stream of the sale of NAB's NPW Asia business in Singapore and Hong Kong. Show less

Worked on client projects and managed a team of approximately 70 consultants.- Ensured consultants delivered client engagements to a high quality through the management of an internal quality process.- Determined appropriate resourcing for client engagements.- Accountable for performance reviews of consultants, including salary reviews.- Accountable for setting of consultant development plans.- Worked with internal Industry and Account Managers to identify and secure new… Show more Worked on client projects and managed a team of approximately 70 consultants.- Ensured consultants delivered client engagements to a high quality through the management of an internal quality process.- Determined appropriate resourcing for client engagements.- Accountable for performance reviews of consultants, including salary reviews.- Accountable for setting of consultant development plans.- Worked with internal Industry and Account Managers to identify and secure new client engagements. - Led client proposal responses and determined appropriate methodology and approach to meet the client need.- Developed Business Analysis tools, templates and training for internal Business Improvement staff.- Accountable for quality assurance of Business Analysis deliverables across all consultants.- Led multiple internal projects, including process improvement initiatives.- Responsible for the recruitment of Business Improvement resources to meet client demand. Show less

Internal Team Leader for a team of up to 8 consultants and had internal responsibilities including:- Developed the internal Graduate Program which resulted in an increase to the number of graduates the company hired.- Developed tools, templates and training for internal Business Improvement staff.- Completed Performance Reviews and Coaching for team members.Worked as a Senior Business Analyst on multiple client engagements including:- Sensis: OSM Project (October 2013 -… Show more Internal Team Leader for a team of up to 8 consultants and had internal responsibilities including:- Developed the internal Graduate Program which resulted in an increase to the number of graduates the company hired.- Developed tools, templates and training for internal Business Improvement staff.- Completed Performance Reviews and Coaching for team members.Worked as a Senior Business Analyst on multiple client engagements including:- Sensis: OSM Project (October 2013 - January 2014)- Financial Ombudsman Service: Project 500 (July 2013 - October 2013)- Financial Ombudsman Service: Information Management and Reporting Framework (December 2012 - October 2013)- Telstra: NAB Transition and Transformation Program (July 2012 - October 2012)- NAB: Information Loss Protection Program (June 2010 - June 2012)- Department of Human Services (VIC): Roster and Attendance Project (April 2008 - May 2010)- Victoria Police: Review of Workflow and Data Management (March 2008 - April 2008)- NAB: Project Lansdowne (November 2007 - February 2008)- Victoria Police: AREA Data Collection Processes and Practices (September 2007 - October 2007) Show less

Bachelor Of Computing (Hons)

Education record