Fiona Marsden

Fiona Marsden Email and Phone Number

Digital Learning Design Manager at BT @ BT
london, greater london, united kingdom
Fiona Marsden's Location
Stockport, England, United Kingdom, United Kingdom
Fiona Marsden's Contact Details

Fiona Marsden personal email

About Fiona Marsden

Fiona Marsden is a Digital Learning Design Manager at BT at BT. She possess expertise in management development, training delivery, coaching, team leadership, team management and 17 more skills. Colleagues describe her as "Fiona was an exceptional leader, She is passionate about the learners and the quality of learning her department produced. She is open to ideas and feedback and encouraging of her team. I felt Fiona supported me as I ventured into the world of training delivery and inspired me to develop myself." and "Fiona is an excellent trainer. She communicates well at all levels of the organisation from senior managers to front line people. Her knowledge of IT and systems is a major strength along with her high workload ethos. Fiona would be a valuable resource to any organisation and I would recommend her highly"

Fiona Marsden's Current Company Details
BT
Digital Learning Design Manager at BT
london, greater london, united kingdom
Website:
bt.com
Employees:
61791
Fiona Marsden Work Experience Details
  • Bt
    Digital Learning Design Manager
    Bt Oct 2022 - Present
    Manchester, England, United Kingdom
  • Bt
    Learning Technology Manager
    Bt Nov 2017 - Nov 2022
  • Virgin Media
    Learning Technology Project Manager
    Virgin Media Feb 2013 - Nov 2017
    Manchester, United Kingdom
  • Interact Intranet
    Intranet Training Consultant
    Interact Intranet Jul 2012 - Feb 2013
    Altrincham
    Founded in 1996 Interact Intranet is the fastest growing Intranet software companies in the UK. They promote the use of intellegent Intranet to improve effieciency, greater productivity and increased employee engagement, whilst providing exceptional customer service and partnership with their customers.My Key resposibilites as Intranet Training Consultant are:• National training delivery of Intranet CMS platform to Business Intranet and Content Managers• Promotion and advice of collaborative features and best practice• Development of bespoke training to best meet customer project requirements• Business consultation to ensure system functionality is maximised
  • Romec / Balfour Beatty Technical Services
    Training Consultant
    Romec / Balfour Beatty Technical Services Sep 2009 - Jul 2012
    Stockport, United Kingdom
    Romec Facilities Management are jointly owned by Royal Mail and Balfour Beatty with a turnover in excess of £195mln and 4,300 employees natiowide. They work with organisations from all sectors and provide a large portfolio of services.My key responsibilites and achievements include:• Technical training lead for bespoke software upgrades and implementation projects.• Design, deployment and support of software and process change training to 700 engineering population• Introduction of ELearning solution and summative assessments utilising company Intranet • Analysis and recommendation of company E-learning programme.• Key stakeholder in Companywide change project delivering leadership coaching to 450 leadership team (1st line managers to executive board)with 96% positive feedback. Encouraging a change in leadership style and opening interdepartmental communications.• Design and delivery of training course to embed the new company behavioural framework and PDR process to 450 leadership team• Delivery of IT training to 90 Cleaning and Office Management Managers, including 85 per cent first time Laptop and Microsoft users• Soft skill delivery including Presentation Skills, Train the Trainer, Customer Service, Induction, Health and Safety.
  • The Global Travel Group Ltd
    Learning And Development Manager
    The Global Travel Group Ltd 2003 - 2009
    Chester, United Kingdom
    Global Travel Group formed in 1992 and after aquisition by Stella Travel Services in 2008, is now on of the largest Independent Travel companies in the UK. As Training Manager of Global Travel Group I held autonomous management of the Training and Development Team and company training programmes. Along with development and analysis of training utilising the full training cycle and management of the training and development team, some of my key achievements include:• Responsible for the analysis and fulfilment of training needs for 200 head office personnel and a national franchise network of 700 agencies.• Successfully deployed product, procedural and technology training and updates to over 2000 agencies during company amalgamation.• Implemented e-learning, Camtasia screen-casting and web-conferencing techniques together with traditional methods to advance training strategies.• Developed and launched training intranet using Dot Net Nuke cms platform to promote continued learning and self development.• Key stakeholder in company procedural and technological projects, advising on best practice and effective implementation; providing successful training strategies. • Successfully streamlined departmental procedures and policy to increase productivity. • Maximised results on a limited budget.

Fiona Marsden Skills

Management Development Training Delivery Coaching Team Leadership Team Management Blended Learning Training Programme Design Delivering Technical Training Cms Intranet Time Management Internal Communications Knowledge Management Web Content Management Strategy Management Culture Change Training Leadership Stakeholder Management Lms Human Resources

Fiona Marsden Education Details

Frequently Asked Questions about Fiona Marsden

What company does Fiona Marsden work for?

Fiona Marsden works for Bt

What is Fiona Marsden's role at the current company?

Fiona Marsden's current role is Digital Learning Design Manager at BT.

What is Fiona Marsden's email address?

Fiona Marsden's email address is f_****@****ail.com

What schools did Fiona Marsden attend?

Fiona Marsden attended University Of Central Lancashire.

What skills is Fiona Marsden known for?

Fiona Marsden has skills like Management Development, Training Delivery, Coaching, Team Leadership, Team Management, Blended Learning, Training Programme Design, Delivering Technical Training, Cms, Intranet, Time Management, Internal Communications.

Who are Fiona Marsden's colleagues?

Fiona Marsden's colleagues are Prateek Jha, Japinder Pal Singh, Sameer Pahwa, Deepan Deb, John Baxter, Poonam Mishra, Shweta Taank.

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