Working with Adobe Acrobat and Fujitsu and Bell & Howell scanning equipment to provide an electronic storage option for a broad spectrum of legal companies.

A complete change... however it keeps the wolves from the door. Working with all types of people, customer facing. Maintaining accurate cash decks, cash handling and data entry. Customer hosting.

Designing, delivering and implementing “new” systems in response to business requirements. Providing technical support through detailed knowledge of the systems in use, assisting in resolving system failures and raising the relevant documentation as required. Taking the lead analyst role in major projects and participating in all workshops and meetings throughout the project life-cycle. Regularly dealing via face to face, via email or telephone, with all levels of management and all types of people. Good, clear and confident telephone manner. During my period working within cards I have been involved in several major projects. I have successfully delivered -Print Infrastructure Project - Cards Statement output move from Papyrus Software to DOC1.Online Document Presentation - provide customers with the ability to view their Credit Cards Statements Online instead of in paper format.Key areas of responsibility / accountability:Participate in the design, development, testing and implementation of new systemsProvide consultancy for Programmers and Analyst Programmers in specific technical issues.Build productive relationships with business contacts and IT colleagues.Take ownership for the resolution of any “live “problems.Analysis work and documentation for major projects as requiredDevelop applications that satisfy current requirements whilst minimising risk to other applications and operating requirements.Identify and remove redundant code and processes.Ensure solutions take full account of potential impact across other systems areas

Responsible for the management of all HCS VISA statement developments within the Print Presentation Group (Edinburgh) and providing support for other print presentation developments across the HBOS group. My primary responsibilities required me to work independently and unsupervised on multiple projects simultaneously - this includes developing, testing and implementing ISIS Papyrus. As part of my role, I provided technical input and advice covering the printed output required by our customers and liase with all levels of management. I developed a good knowledge of the HBOS Base2000 system as I have been involved in the development of the printed statement and letter output from this System since it's implementation in Q1 of 2003. I have been involved in both the Migration of Halifax Card Services data from EDS to Base2000 and Bank of Scotland Card Services data from FDR to Base2000. I was involved in the migration of Preference data from Cardpac to Base2000.I continued to participate in the on-call rota for general production problems (relating to print) along with the other 2 members of my team.

After 3 years, I trained to develop skills with IBM's Advanced Function Presentation (AFP) utility for document composiiton. Over the next years I expanded my knowledge and skills in AFP, developing the ability to write programs using Cobol and AFPAPI calls and the use of the software product Elixir for production of WYSIWIG overlays.From April 1999 I trained in the use of ISIS Papyrus software, as a PC based document development tool, for printed output covering a wide range of bank departments and divisions. My daily work involved developing new resources to produce printed output for Bank customers. This also covered amendments to previously written developments and problem solving for any print related production problems. I participated in the on-call rota for production problems (relating to print) along with the other 2 members of my team (1 week in 3).

I was initially employed by the Bank of Scotland in 1985 whilst working as a temporary secretary via the Manpower Staff Agency. Covering the secretarial function for 4 main Departments, including copy typing, audio typing, minute and report production, reception duties and all general office administration work. I maintained that position for 2 years, and was then promoted to a service area dealing mainly with Apple Macs producing daily Bank Circulars, digitised signature listings, Group Directories, etc.

I was employed by Manpower as Temporary Secretarial Relief. During this time, I completed many and varied "Temping" jobs, covering Administration, Reception and Secretarial work all over Central and Eastern Scotland. This covered shorthand, audio typing, reprographic work, billing/invoicing, copy typing, data manipulation using Databases and all manner of reception duties.