Fiona Murphy

Fiona Murphy Email and Phone Number

Group Sustainability Manager: I am responsible for the implementation of several aspects of our group sustainability strategy. My background spans compliance, governance, and learning & development. @ Vhi
Fiona Murphy's Location
Ireland, Ireland
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Fiona Murphy work email

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About Fiona Murphy

Having started as an adviser in the contact centre in July 2005 at Ireland's largest health insurance company, I then progressed to the role of Learning & Development Specialist and for five and a half years I worked as part of the management team as Vhi's Compliance Manager. I then spent a fantastic year back in Learning & Development working as Learning and Development Manager with responsibility for capability development across the organisation. During this time I also took up the position of Diversity and Inclusion Lead and helped to establish the Vhi Diversity and Inclusion Steering Committee which has responsibility for the reviewing, agreeing and overseeing the implementation of Vhi's Diversity and Inclusion strategy. I then spent four years as Assistant Company Secretary working with the Boards and senior executives on all governance related activity for the Vhi group of companies. I am currently Group Sustainability Manager and, working with our Head of Sustainability, was involved in the development of Vhi's sustainability strategy in 2023, and now its implementation. Particular areas of focus that I have worked on include ESG governance, ESG communications and training, climate risk, net zero decarbonisation and preparing for Vhi's first disclosures under the CSRD in 2026 on FY2025. Throughout my career I have embarked on a path of continuous professional development. I hold qualifications in health, general and life insurance, an Executive MBA from the Smurfit School of Business and was part of the first graduating class of the MSc in Compliance. I also hold the Professional Diploma in Leading Cultural Change and Ethical Behaviour with the Institute of Banking, a Diploma in Personal, Leadership and Executive Coaching with Kingstown College, the Diploma in Organisational Transformation and Change from the Smurfit School of Business. In terms of ESG specifically, I have completed the Certificate in Responsible and Sustainable Finance and just recently, the Professional Diploma in Sustainable Finance Reporting and Disclosures both with the IOB and Cambridge University's Business Sustainability Management course. I am hard working, flexible and results focused individual, I have proven my dedication and commitment to both my work and my professional development and the achievement of excellence in all that I do.

Fiona Murphy's Current Company Details
Vhi

Vhi

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Group Sustainability Manager: I am responsible for the implementation of several aspects of our group sustainability strategy. My background spans compliance, governance, and learning & development.
Website:
vhi.ie
Employees:
836
Fiona Murphy Work Experience Details
  • Vhi
    Group Sustainability Manager
    Vhi Sep 2024 - Present
    As Group Sustainability Manager, I am responsible for the implementation of a number of work plans within our sustainability strategy including ESG Governance, climate risk, ESG communications and training, ESG Reporting (e.g. to NewERA under the Ckimate Action Framework and preparing for upcoming CSRD disclosures) and most recently, our net zero decarbonisation programme. I am also involved in work plans relating to sustainable procurement and circular economy.
  • Vhi
    Sustainability Assurance Manager
    Vhi Feb 2023 - Sep 2024
    As Sustainability Assurance Manager, I have developed, along with our Head of Sustainability and our Chief People & Sustainability Officer, a comprehensive sustainability strategy for the Vhi group in line with our sustainability ambition statement. I am currently working on the implementation of this strategy across various work streams including ESG reporting, governance, and decarbonisation.
  • Vhi
    Assistant Company Secretary
    Vhi Feb 2019 - Feb 2023
    As Assistant Company Secretary I support and assist the Company Secretary on all governance related activities, arrange and service Board and Committee meetings (e.g. Audit, Risk & Compliance, Reserving and Investment), liaise as required with the Central Bank and other regulators and provide guidance and support to the Board of Directors, Executive Management team and senior management on corporate governance, statutory and regulatory requirements and best practice standards. While I stepped down from the role of Diversity & Inclusion Lead in June 2021, I remain an active member of the Diversity & Inclusion Committee which I heled to found. I am also a member of the Sustainability Committee on the Communications & Governance pillar.
  • Vhi
    Diversity And Inclusion Lead
    Vhi May 2018 - Jun 2021
    During 2018, I was asked to lead out an initiative that would review Vhi's practices in the area of diversity and inclusion with a view to recommending appropriate and relevant actions. I took on this role in addition to my main role as Learning & Development Manager and later, Assistant Company Secretary. While we had many relevant policies and procedures already in place to support a diverse and inclusive workplace, my work built on that foundation and expanded and enhanced it in a number of ways. I helped to establish the Vhi Diversity and Inclusion Steering Committee, drove the design and rollout of our first Diversity and Inclusion employee survey which informed the pillars of our programme which still stand today, helped to establish a number of Employee Networks, managed the marking of key events such as Pride, International Women's Day and Mental Health Awareness Week, established the Vhi Voices Choirs, developed our Diversity & Inclusion Policy and worked with HR and our Board to approve our Inclusivity Scorecard and associated KPIs as well as embedding diversity and inclusion KRIs in our Risk Appetite Statement. I remain an active member of the Diversity & Inclusion Steering Committee.
  • Vhi
    Learning And Development Manager
    Vhi Feb 2018 - Feb 2019
    As Learning & Development Manager, I was responsible for developing and implementing the Learning & Development Plan for the insurance group of companies within Vhi as well as managing the study assistance scheme and the overall training budget. I worked with managers from across the business on identifying and agreeing learning solutions and led and assisted on organisational projects from a training perspective. I managed a fantastic team of 11 Leaning & Development Specialists who delivered technical, product and development training solutions including induction training. Ensuring compliance with CPD requirements also fell within my remit including overseeing the provision of lectures and support to those completing exams under the Minimum Competency Code. During 2018 I also helped to establish the Vhi Diversity and Inclusion Steering Committee and as part of this role I completed a number of benchmarking visits with other companies and drove the design and rollout of our first Diversity and Inclusion employee survey.
  • Vhi
    Compliance Manager
    Vhi Jun 2012 - Feb 2018
    Dublin
    As Compliance Manager, I was responsible for the day-to-day running of the Vhi Compliance Function which overseas and monitors compliance at Vhi's two regulated entities, Vhi Insurance DAC (a non-life insurance undertaking which underwrites the group's health insurance business) and Vhi Healthcare Limited (a licensed retail intermediary which provides sales and policy administration for health and associated insurances) as well as at Vhi Group Services Limited (which provides shared services to the Vhi group of companies). My key responsibilities included defining and managing the implementation of the annual Vhi Compliance Plan the actives of which include risk-based monitoring, compliance approvals (training, advertising, marketing and customer communications), the provision of compliance advice to the business, error and complaint monitoring, the interpretation and impact analysis on the business of legislation within the Compliance Universe and the management and coordination of external audits, and Central Bank communications and inspections. I was also responsible for producing the quarterly reports on Vhi's compliance profile to the Group Risk Management and Compliance Committee, the monthly reports to the Management Board of Vhi Healthcare Limited and the quarterly report to the Board of Vhi Healthcare Limited.
  • Vhi
    Learning And Development Specialist
    Vhi May 2009 - Jun 2012
    I was responsible for the design and delivery of lectures for staff completing the Diploma in Private Medical Insurance/Accredited Product Advisor qualification. This role also involved the design of student learning aids such as presentations, notes and podcasts as well as administration of the Vhi Healthcare Moodle e-learning platform. As a Learning & Development Specialist I was also responsible for the delivery of product, process and leadership training programmes throughout the organisation.
  • Vhi
    Contact Centre Trainer
    Vhi Sep 2006 - May 2009
    Working as part of the training team I was responsible for the planning, development and delivery of training programmes for Contact Centre staff. These programmes ranged from product and process updates to the introduction of new CRM and claims systems.
  • Vhi
    Customer Care Advisor
    Vhi Jul 2005 - Sep 2006
    Working in the Contact Centre I balanced resolving our member's queries quickly while delivering an excellent customer experience. I dealt with all types of queries from those in relation to a member's entitlement on their plan, queries with their account or payment method, new products and services we launched, claims queries, new sales and the retention of existing business.
  • Gorsebridge Horse Sales
    Administrator
    Gorsebridge Horse Sales Oct 2004 - Jul 2005

Fiona Murphy Skills

Training Leadership Crm Customer Service Change Management Business Strategy Management Risk Management Business Analysis Strategic Planning Project Management Team Leadership New Business Development Coaching

Fiona Murphy Education Details

Frequently Asked Questions about Fiona Murphy

What company does Fiona Murphy work for?

Fiona Murphy works for Vhi

What is Fiona Murphy's role at the current company?

Fiona Murphy's current role is Group Sustainability Manager: I am responsible for the implementation of several aspects of our group sustainability strategy. My background spans compliance, governance, and learning & development..

What is Fiona Murphy's email address?

Fiona Murphy's email address is fi****@****ail.com

What schools did Fiona Murphy attend?

Fiona Murphy attended University College Dublin, University Of Cambridge, Iob, Ucd Michael Smurfit Graduate Business School, Kingstown College, The Institute Of Banking, The Insurance Institute, University College Dublin, The Insurance Institute, Iob, Ucd Michael Smurfit Graduate Business School, The Insurance Institute, University Of Galway, University College Dublin.

What skills is Fiona Murphy known for?

Fiona Murphy has skills like Training, Leadership, Crm, Customer Service, Change Management, Business Strategy, Management, Risk Management, Business Analysis, Strategic Planning, Project Management, Team Leadership.

Who are Fiona Murphy's colleagues?

Fiona Murphy's colleagues are Ann Marie Ryan, Jimmy Field, Evan Farrell, Fawaz Alqtwani, Seán Cooke, Stephen Hunt, Mary Carmody Nutrition.

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