Fiona Norton Email & Phone Number

Supporting IBM Security Access manager, Software stack and Appliance, debugging and troubleshooting customer issues, working with L3 support to resolve defects when needed as well. For European and MEA clients covering and providing follow the sun support AP and US customers.

Senior Product Support Security Specialist Providing remote technical support for European clients covering the ex-Tivoli Security Suite of products. Specifically IBM Security Access Manager and IBM Security Identity Manager.

Remote technical support for Tivoli Security products and Tivoli Management Framework and associated applications.

Responsible for the daily running of the ITS Tivoli Front Office and Framework/Netview Back Office. Remote technical support for Tivoli Framework and associated applications including Netview.Elected as an ITS/SD Technical Council Staff Member. Drove and delivered the Area Development Workshop Program for ITS.

Remote technical support on Tivoli Management Framework, Software Distribution, TEC, Netview and Inventory. Six week assignment to Tivoli Software Group in Austin, USA working with the Framework and TEC Back End teams. Three week assigment to IBM Hursley setting up and running the lab sections of the Tivoli Framework and Applications V3.6 Early Support.

Remote technical support for customers for Netview Z/OS and System Automation Z/ OS. Implemented technical support for a new product offering called Netscript which interfaced with Netview for UNIX. Ran demonstrations for IBM Sales and for customers. Two weeks services at customer site installing System Automation. Internal assigments upgrading Netview.

Spent two years as a general PSR offering Level One support problems for customers remotely. For the last year of working in this area I was the Group Leader.

wrote and amended PL/1 software programs.