Fiona Otieno Email & Phone Number

Kenya

Acting as a first point of contact: dealing with clientsManaging diaries and organizing meetings and appointments, often controlling access to the manager/executiveBooking and arranging travel, transport and accommodationOrganizing events and conferencesReminding the manager/Service executive of important tasks and deadlines Managing databases and filing systemImplementing and maintaining procedure of the customer service teamLiaising with staff, suppliers and clientsKnowledgeable of customer service inclusive of hotel reservations, ground transportation, information on local attractions and activities, and other information that provides valuable service to our customers.Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.

Kenya

Building and maintaining relationships with clients and key personnel within customer companies.Alerting the sales team to opportunities for further sales within key clients.Letting customers know about other products the company offers.Attending meetings with clients to build relationships with existing accounts.Working closely with Account Managers and Sales Consultants.Carrying out client satisfaction surveys and reviews.Updating the CRM and ensuring account managers are aware of changes within clients.Passing leads to the sales team and following up on progress.Liaising with internal departments to ensure client needs are fulfilled effectively.

Nairobi

managing a team of representatives offering customer support.Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently.Maintained clean, tidy and organized checkout areas.Maintained high productivity by efficiently processing cash, credit and debit payments.Maintained neat and clean restaurant floor and storage areas.Worked closely with front-of-house staff to facilitate positive customer experiences.Monitored restaurant floor for suspicious customer behavior and signs of theft, following company procedures to prevent shoplifting.Promoted sale prices and promotions and redeemed coupons to offer competitive prices and boost customer loyalty.Reconciled POS system reports to identify and correct cash-handling errors and reduce discrepancies.