Fiona Roberts Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

In less than a year, I've gained over 8000 followers through my own content creation and collaborated with over 100 restaurants and brands, locally and internationally.

111 Peter St

- Worked closely with the SEO Manager on organic search tactics. - Conducted research on our competitors metrics and analyzed their SEO Strategies.- Contributed ideas in brainstorming sessions on website improvements, in-depth keyword research for content ideation, and executing tactical on and off-page SEO improvements within Wordpress CMS.

Vaughan, ON

- Built relationships with patients and provided excellent customer service through quality conversations. - Listened carefully to patients concerns and feedback by clarifying issues and completing transactions and requests- Resolved customers concerns based on one call resolution

Whitby, Ontario, Canada

Toronto, Canada Area

• Connect emotionally with customers and understanding their needs in order to provide the best experience to the customers and resolve their concerns and inquiries
• Review and analyze a customer’s account to ensure appropriate solution to ones inquires
• Meeting monthly performance targets including call quality, attendance and punctuality, as well as call handle time
• Strong verbal and written skills when speaking to customers and documenting the interaction
• Assist team manager in engaging and coaching peers
• Working together as a team to reach monthly targets

North York

• Proactively contact customers in response to poor survey results in order to identify outstanding concerns that required immediate resolution
• Negotiate solutions that balance the needs of the customer with business rules exercising appropriate discretion around policy where required.
• Ensure accurate reporting of customer concerns and resolution in order to flag key trends internal process improvements, policy, or system issues
• Handle issues of sensitive nature in an effort to resolve customer issues and maintain a positive customer experience.

Toronto, ON

- Define, evaluate and identify customer impacts and design/improvement opportunities for new products, programs and services.- Participate in cross-functional project teams and provide feedback on overall customer experience impacts based on program objectives and proposed design- Develop Customer Journey Maps/Presentations for senior level stakeholders.

Toronto, Canada Area

• Respond to a subscriber’s call and alarm promptly and professionally
• Carefully assess the individual’s needs and dispatch the appropriate help, if needed
• Provide re-assurance to subscribers who depend on the service

Richmond, BC

• Provide excellent knowledge and information about the products and plans and select a suitable plan for the customer according to their needs
• Help assist customers with any issues they have with their cellphones, plans, or bills.
• Update the store's merchandising posters, flyers, and brochures

Vancouver, BC

• Demonstrate and recommend the product(s) to consumers based on the customers' needs and interests.
• Sell products being promoted and keep records of sales and interactions throughout the day.

Diploma, Digital Marketing

Bachelor Of Arts (B.A.), Criminology

Activities and Societies: Criminology Student Association, Crim Frosh, SFU Choir

Education record

Activities and Societies: Student Council, Choir, Band, Track and Field