• Triage, coordinate, schedule General Internal Medicine, Diagnostic Imaging, Home & Community Care, Pediatric, Palliative, and Cardiology referrals into SCOPE clinic and services • Champion the growth, development and implementation of new healthcare services to enhance physician and patient experience• Expended SCOPE PCP registration by 50% and 250% in call volume• Create innovative service offerings to Primary Care that improve patient navigation, resulting in increased patient and physician satisfaction and ED diversion • Actively participate in strategic planning sessions to align new services with stakeholder goals and objectives and expand the program • Responsible for assisting primary care to appropriate community, clinical and specialized supports to address patient health concerns and reduce ED/inpatient admission • Communicate with program stakeholders to improve implementation, monitoring and program evaluation • Enhance workflow by identifying barriers to care and work towards creating new pathways and promoting seamless care for the client• Oversee the training and education of healthcare professionals and developed a comprehensive training manual for the orientation and education of incoming team members • Develop and execute promotional campaigns, including regular eBlasts, posters, contests, YouTube videos and social media posts

• Spearheaded the expanded role of Remote Care Management Lead, driving growth, implementation and oversight of remote patient monitoring and virtual care initiatives• Lead a multi-disciplinary team in the design, development, and execution of remote care strategies aimed at enhancing patient outcomes, engagement, and reduced ED/inpatient admission • Collaborate closely with clinical stakeholders, technology teams, and administrative staff to ensure seamless integration of virtual care into existing workflows• Play a pivotal role in expanding the programs reach and incorporating the Home and Community Care Support Services Rapid Response team to onboard, escalate concerns and reduce hospital readmissions • Oversee the training and education of healthcare professionals on the effective utilization of remote care technologies and patient monitoring systems. • Engage proactively in cross-disciplinary team meetings, offering valuable insights on patient program effectiveness and contribution to the expansion of remote care management to encompass hospital-based outpatient clinic populations • Exercise clinical judgment in combination with utilization of protocols to make clinical decisions as the remote care monitor and provide a timely and accurate level of care to patients

• Responsible for assessing, planning, coordinating, implementing and reviewing services provided by the HCCSS following Ministry and Health legislation and HCCSS guidelines • Runnymede Healthcare Centre: Patient flow discharge coordinator. Collaborate with TC HCCSS and Runnymede interdisciplinary staff to facilitate patient discharge. • Peer Mentoring Working Group: Developed a peer mentor program that fosters competency and ongoing professional growth  • Social Committee: Organized events and activities to help foster positive team relationships

• Guided patients through comprehensive care plans ensuring seamless coordination and support during their surgical journey• Worked collaboratively with an inter-professional team, including family members and support networks. • Designed assessment tools encompassing a face-to-face questionnaire and patient FAQs