Fi (Fiona) Deehan Email & Phone Number

Cork, IE

Christchurch, Canterbury, New Zealand

Christchurch

1-on-1 and Team Coaching | Workshops | Online Courses | Advice | Speaking | CliftonStrengths + Transformative Coaching"Developing thriving individuals to maximise collective impact through strengths-based, empowering people and leadership development."Get in touch for a chat:022 676 8858fionadeehan@deehanleadershipcollaborative.co.nz

Leadership Lab operates as a collective with a wide range of individuals teaming up to contribute in a range of projects while also supporting and developing each other in the process. Our Leadership Lab team covers all of New Zealand/Aotearoa and through the extensive network of robust and trusting relationships where we form partnerships with local.

New Zealand

Christchurch, Canterbury, New Zealand

• Responsible for overseeing all aspects of planning, training and quality within the Citizen & Customer Services Unit of Christchurch City Council to ensure and support an excellent level of service to all Council.
• Coordination and Leadership of Strategic and Tactical planning to ensure the effective performance of the unit
• Developing and maintaining quality and training strategies supported by best practice frameworks
• Leading and managing the delivery of training and quality management programmes for the Unit
• Coordination and facilitation of the recruitment and induction process of new staff

Christchurch, Canterbury, New Zealand

https://learningcitychristchurch.nz/https://learningcitychristchurch.nz/explore/learning-days-2021/I co-led the co-ordination of Learning Days 2021 which included relationships building, connecting people and opportunities, thinking strategically as well as attention to detail always with the values and kaupapa of Ako Ōtautahi Learning City Christchurch.

Canterbury & West Coast, New Zealand

My role is to innovate new and exciting ways to champion Health, Safety and Wellbeing processes and procedures and promote and increase engagement.This includes building new, and strengthening existing relationships across the organisation by engaging with people in a meaningful way and collaborating to deliver on the commitments of the Council's Health.

Christchurch

October 2018 - presentTraining Lead for project to implement a new Health, Safety and Wellbeing management system; includes development of training strategy and approach and change management supportJuly - October 2018Supported the Training Lead of the first release of a new SAP request management system with completion of needs analysis and design of.

I deliver training on behalf of PD Training as required.

Christchurch, New Zealand

I deliver training for Auldhouse as required.

Delivery of 2-3 day training sessions for system changes to IR people across the country as part of IR’s business transformation programmeThis required a strong understanding of the change management messaging and approach in order to facilitate conversations about this as they naturally weaved through the systems training delivery.

• Account management with a focus on relationship management, strategic planning, identification of opportunities for efficiencies and value-add and the business objectives and goals of the stakeholders
• Part of the MBIE Service Centre Management Team requiring leadership through example and influence
• Innovation, creativity and the continuous improvement mindset were key parts of this role –how can we improve how we do things to gain efficiencies for the centre and stakeholders and how staff satisfaction and.
• Negotiation with and selling new ways of doing things to my management team colleagues and my stakeholders; sometimes required challenging conversations

• Responsible for establishing and continuously improving the Service Centre quality management frameworks and service design to drive consistent, high quality, customer focused inbound and outbound advice and.
• Responsible for establishing and maintaining excellent relationships with a wide range of stakeholders – acting as the ‘glue’ between numerous business units and the Service Centre. These business units include the NZ.

MBIE Service Centre, Christchurch

• Responsible for systems support in the centre including IT systems, training & inductions, monthly reporting, ISO certification to ISO9001:2008 Quality Management Standard
• Major projects/achievements include:o Testing, training for & implementation of Client Relationship Management (CRM) tool in Christchurch, Porirua and Auckland centreso Author of a CRM manual for the MBIE Service.

MBIE Service Centre, Christchurch

• Answering queries for a range of MBIE business units queues such as Companies Office, Intellectual Property, Insolvency, Business.govt and more via phone, email and web requests
• Worked as Companies Office Specialist fielding complex advisor queries and liaising with Head Office when required; specialist responsible for updating knowledgebase content, communicating any changes/updates to the.

Christchurch

• Engaged to assist with kickstarting a number of projects involving internal and external stakeholders to the organisation by using my stakeholder engagement and strategic planning skills, including:o Liaised with the.