Fiona Lee Email & Phone Number

Australia

Singapore

- Supporting Microsoft Dynamic CRM (Customer Relationship Mgt), Power BI and SAP (ERP) (SD/MM modules) in terms of issue support, training, enhancement and improvements:- Work with Business Application Management team and external vendor in supporting day-to-day issues from users- Adherence to corporate governance framework in terms of master records;- Ensure processes are efficient across business functions and across regions and must not impede other functions from carrying out their activities;- Updating training manuals based on changes in the system configuration promptly;- Support integration testing, user acceptance testing, end-user training and Go-Live support- Monitoring records randomly by making sure its accuracy based on user’s day-to-day entry;- Creating knowledge base or know-how database and share with all users;- Provide refresher trainings to end-users to make sure accuracy of data inputs when there is a need

Singapore

Achievement• Promoted to Team Leader in 4 years• Inside sales role – handling sales and RFQs for OEMs• Trust in Management to handle all confidential information• Setting up SOP for work processes• Process implementation• Provide full trainings on company CRM to internal staffs & Distributors• Involvement in new hires selection• Providing orientation and trainings for new hires• Manage a team of Administrators• Salesforce CRM power userPrimary Job DescriptionHR• Screening and hiring sales admin • Provides orientation for new sales and sales admin • Provides training for new sales and sales admin hire (local & overseas) • Specialized training of CRM – Salesforce to all staffs Sales Operations• Establish, build and maintain strong relationships with customers• Handle marketing qualified leads from all channels from potential clients and pre-qualify their needs• Handle inbound enquiries from various channel• Prospect & manage entire sales cycle• Updating database with latest project information• Report on monthly, quarterly and annual sales targets and deliver competitive business insights, trends and analysis to drive ongoing performance improvements• Annual sales budget planning• Forecast planning to minimize logistic riskTeam Lead• Handles a team of 11 members across APAC region• Set the targets for the team and track the performance at team and individual level• Set up and implement processes to enhance work efficiency• Improve sales and technical competency via mentoring; support individual professional development and growth• Design and conduct induction to new Sales and Admins hiresMarketing Coordination• Distribution of marketing materials• Maintaining marketing expense budget• Exhibition and conferences/seminars coordination• Setting up of booths

Singapore

• Source & introduce new gifts for corporate client• Brainstorm with new ideas to market new products• Send out proposal & prepare quotation• Handling client’s requirements• Solving complains & special customization• Liaising with local & China suppliers

Bsc. Of Commerce, Hr & Business Management

Double degree

Bachelor Of Commerce (B.Com.), Hr & Business Management

Diploma, Intermedia/Multimedia