Fiona Leong Email & Phone Number

• Identify new business opportunities within existing merchants by growing revenues of assigned portfolios/accounts
• Build and develop SOPs for the newly formed team and consistently monitor results for further improvement
• Collaborate closely with stakeholders to drive success in achieving targeted key metrices
• Generated about RM120,000 revenue in first month since joining the team

• Drive new business opportunities by providing consultation to businesses for SMEs & corporates
• Build & maintain relationships with new clients by collaborating closely with stakeholders for operational excellence
• Review sales pitch & pricing strategies constantly to achieve sales targets
• Negotiate & secure deals with an average of 65% success rate
• Outperformed KPI by thriving as the Top Sales performer in 2nd month of commence date

• Execute daily operations including Order Management, Credit Management and Dispute or Fraud Management
• Handle general enquiries and provide consultations for accounts and card or pin related issues
• Assisting daily operations and deployment of Online Services Support & Setup
• Leading or supporting continuous improvement projects in both large and small scale
• Work closely with stakeholders like Credit team, Deal Management team & Key Account Managers to constantly provide solutions for customers
• Handle and manage average 1200 merchant's accounts and close average of 50 cases daily

• Brainstormed creative ideas for food sampling and actively interact with customers to achieve sales target
• Managed of opening and closing balance of stocks

• Performed daily clerical and accounting tasks like enrolling students for music courses and managed daily opening and closing of account
• Practiced JIT for inventory management to ensure sufficient supply of goods
• Managed customers’ expectations and handled complaints in professional way
• Supervised on operations in absence of manager
• Achieved quota on sales for musical instruments and related accessories

• Provided early childhood music education to children aged from 4 to 6 years old including special kids
• Brainstormed and executed ideas in helping children to learn more effectively inside and outside of classroom
• Communicated proactively with parents on students’ progression on regular basis
• Portrayed high level of patience and discipline while teaching and interacting with students

Bachelor Of Business Administration (Bba) - Dual Major In Marketing & Management, Business Administration, Marketing & Management Studies

Bachelor Of Business Administration (Bba) - Dual Major In Marketing & Management, Marketing/Marketing Management, General

Science Stream