Fiona Leong Email & Phone Number

• Identify new business opportunities within existing merchants by growing revenues of assigned portfolios/accounts• Build and develop SOPs for the newly formed team and consistently monitor results for further improvement• Collaborate closely with stakeholders to drive success in achieving targeted key metrices• Generated about RM120,000 revenue in first month since joining the team

• Drive new business opportunities by providing consultation to businesses for SMEs & corporates• Build & maintain relationships with new clients by collaborating closely with stakeholders for operational excellence• Review sales pitch & pricing strategies constantly to achieve sales targets • Negotiate & secure deals with an average of 65% success rate • Outperformed KPI by thriving as the Top Sales performer in 2nd month of commence date

• Execute daily operations including Order Management, Credit Management and Dispute or Fraud Management• Handle general enquiries and provide consultations for accounts and card or pin related issues• Assisting daily operations and deployment of Online Services Support & Setup• Leading or supporting continuous improvement projects in both large and small scale• Work closely with stakeholders like Credit team, Deal Management team & Key Account Managers to constantly provide solutions for customers• Handle and manage average 1200 merchant's accounts and close average of 50 cases daily

• Brainstormed creative ideas for food sampling and actively interact with customers to achieve sales target• Managed of opening and closing balance of stocks

• Performed daily clerical and accounting tasks like enrolling students for music courses and managed daily opening and closing of account• Practiced JIT for inventory management to ensure sufficient supply of goods • Managed customers’ expectations and handled complaints in professional way• Supervised on operations in absence of manager • Achieved quota on sales for musical instruments and related accessories

• Provided early childhood music education to children aged from 4 to 6 years old including special kids • Brainstormed and executed ideas in helping children to learn more effectively inside and outside of classroom • Communicated proactively with parents on students’ progression on regular basis • Portrayed high level of patience and discipline while teaching and interacting with students

Bachelor Of Business Administration (Bba) - Dual Major In Marketing & Management, Business Administration, Marketing & Management Studies

Bachelor Of Business Administration (Bba) - Dual Major In Marketing & Management, Marketing/Marketing Management, General

Science Stream