Fiona T. Email & Phone Number

Washington Dc

- Project manage custom partner marketing campaigns. Manage the planning, implementation, and execution of various regional and custom campaigns.- Collaborate in brainstorms and discussions aiding in the strategic development and marketing tactics for partner commitments.- Maintain workflow and planned deliverables for strategic development.- Lead coordinator working with agencies to create, organize, and distribute marketing materials.- Work closely with various internal departments to track partner communications and ensure relevant updates are shared to partners.- Create, manage, and maintain content deliverables for partner planning meetings and external speaking engagements.- Produce recaps of post-campaign executions and analysis. - Manage the integration of campaign data into Salesforce and presentations to be analyzed internally and externally.

Mclean, Virginia, United States

- Hotelier solutions consultant for an event management software company. Consulted hoteliers and provided solutions focused on improving group business revenue.- 7 years of on-site & virtual event coordination experience. Provided support in various roles for events including Cvent CONNECT & Dreamforce. Average event attendee sizes ranged from 25 attendees - 30,000 attendees.- Promoted 3 times, concluding in a people leadership role.- Received 7 awards for successful projects, exceptional client feedback, and high productivity.- Project manager for all training programs, including in-person & virtual. Managed all training collateral, including video recordings, scripts, and presentations.- Lead trainer for all in-person and virtual product trainings. - Coordinated across 5+ departments to ensure consistent training messaging.- Built and revamped 14+ training courses & certification programs, focusing on software utilization for multiple levels of knowledge.- Co-founded a committee responsible for content writing internal & client-facing instructional articles & videos. Maintained a 100% quality writing score.- Managed ~23 team members via workshops and written/verbal feedback focused on improving public speaking skills, written skills, and effective client consultations.- Onboarded & mentored 40+ new hires based across the globe.- 9 years of experience working with Salesforce.

Arlington, Virginia, United States

- Determined child care provider qualifications and eligibility per Department of Defense policies.- Reviewed over 5,000 cases reviewing the quality of child care provided.- Client support and escalation manager for military families with complaints/escalations regarding child care providers.- Was the Spanish-speaking point of contact for all military families.

Mclean, Virginia, United States

- Responsible for the direct marketing of Verizon Fios clientele. - Trained junior executives on direct marketing strategies which led to 20 representatives getting promoted to leadership.- Consistently ranked among the top 5 sales executives.

Harrisonburg, Virginia, United States

- Direct assistant to 4 senior level Office of Residence Life directors/presidential staff.- Lead customer service representative to prospective and current students/parents regarding housing needs.- Enforced policies and procedures outlined in student contracts.- Reconciled a variety of delicate situations including reported crimes and housing conflicts.

Harrisonburg, Virginia, United States

- Coordinated all tour logistics across the Northeast including the Spoleto Music Festival.- Communicated concert logistics and requirements to ensemble members.- Supervised and enforced policies to ensemble members.

Harrisonburg, Virginia, United States

Initiated a music agency to provide concert production and promotion to local music artists.

Fairfax, Virginia, United States

- Created and executed street team marketing plan.- Oversaw volunteer coordination for symphony performances.- Prepared concert production sheets for upcoming symphony concert season.- Researched and updated donor contact database.