Firas Hakim

Firas Hakim Email and Phone Number

Customer Service Representative @ AA Insurance NZ
Auckland, NZ
Firas Hakim's Location
Auckland, Auckland, New Zealand, New Zealand
Firas Hakim's Contact Details

Firas Hakim work email

Firas Hakim personal email

n/a
About Firas Hakim

Much like the saying goes, if you love what you do, its as if you have not worked a day in your life!At present, I have over eleven years of Hospitality, Tourism and Sales experience, including over eight years’ experience in International Tourism, including completion of Walt Disney World Cultural Exchange Programme (Costuming and Cosmetology) at Walt Disney World in Orlando, Florida! I have strong passion and interest in creating authentic and magical experiences for guests and colleagues alike, from all walks of life!

Firas Hakim's Current Company Details
AA Insurance NZ

Aa Insurance Nz

View
Customer Service Representative
Auckland, NZ
Employees:
824
Firas Hakim Work Experience Details
  • Aa Insurance Nz
    Customer Service Representative
    Aa Insurance Nz
    Auckland, Nz
  • Heritage Hotels
    Hotel Receptionist
    Heritage Hotels Dec 2023 - Present
    Auckland, New Zealand
  • Boulder Park Amusements Limited
    Amusement Park Ride Operator
    Boulder Park Amusements Limited Sep 2018 - Present
    Auckland, New Zealand
    Ensure Amusements park rides are assembled and operated in a safe and courteous manner, in accordance with strict governmental regulationsExperience in working across several small scale events such as school fairs and galas, end of year celebrations and corporate functions. Also experienced in working in larger scale events such as Family Fun weekends (Several in Auckland and Dargaville), The Royal Easter Show at the ASB Showgrounds in Greenlane, Auckland and other large scale… Show more Ensure Amusements park rides are assembled and operated in a safe and courteous manner, in accordance with strict governmental regulationsExperience in working across several small scale events such as school fairs and galas, end of year celebrations and corporate functions. Also experienced in working in larger scale events such as Family Fun weekends (Several in Auckland and Dargaville), The Royal Easter Show at the ASB Showgrounds in Greenlane, Auckland and other large scale functions around Auckland and throughout New Zealand Show less
  • Skycity Entertainment Group
    Premier Rewards Host/Variety Bingo Caller
    Skycity Entertainment Group Jun 2022 - Jan 2024
    Auckland, New Zealand
  • Skycity Entertainment Group
    Reservations Agent
    Skycity Entertainment Group Mar 2021 - Jun 2022
    Auckland, New Zealand
    Handling of all reservations relating to Skycity Hotel (4.5 star), the Grand by Skycity (5 star) & EOS by Skycity (5 star), along with handling restaurant reservations and other general inquiries. Experience in Opera Property Management Systems, Respak (Restaurant Reservations system-now referred to as Sevenrooms), GEMS (Guest Experience Management Systems-now referred to as Hotsos) and TouchpointRole also includes assisting guests and colleagues with casino related inquiries… Show more Handling of all reservations relating to Skycity Hotel (4.5 star), the Grand by Skycity (5 star) & EOS by Skycity (5 star), along with handling restaurant reservations and other general inquiries. Experience in Opera Property Management Systems, Respak (Restaurant Reservations system-now referred to as Sevenrooms), GEMS (Guest Experience Management Systems-now referred to as Hotsos) and TouchpointRole also includes assisting guests and colleagues with casino related inquiries and reservations, Skycity Premier rewards registrations and reservations, along with working alongside Revenue teams (noticing rate discrepancies, rate availability and pricing structures), along with promotion of several casino-related and other promotions throughout the Skycity Complex From time to time, role can also include Advertising for various promotions, along with working alongside the Sales and Marketing team to create unforgettable guest experiences! Show less
  • Air New Zealand
    Flight Attendant
    Air New Zealand Jun 2022 - Dec 2023
    Auckland, New Zealand
    Sole Charge Flight Attendant on board the Bombadier Q300 (Dash 8) Aircrafts for the Air New Zealand Domestic/Regional Network. Role included ensuring the safety of passengers, crew and the aircraft in both normal and non-normal situations including but not limited to Emergency scenarios and subsequent management. Would have u to 50 passengers to supervise in the cabin on any given flight
  • Travelodge Hotels
    Guest Services Agent (Pre-Opening Team)
    Travelodge Hotels Sep 2020 - Mar 2021
    Auckland, New Zealand
    Checking in and Checking out of guests, dealing with all guests inquires and requests in a timely and professional manner, along with various other duties such as cashing up and balancingI was also employed as the COVID-19 Clean touch champion, where I managed all aspects of COVID-19 to ensure full compliance with Alert Level changes, adequate staff training and ensuring a clean and hygienic environment for guests and colleagues alike
  • Langham Hospitality Group
    Cordis Service Operator (Cordis Hotels And Resorts)
    Langham Hospitality Group Jul 2019 - Aug 2020
    Auckland, New Zealand
    Handling of all reservations relating to Cordis Hotels and Resorts (5 star), along with handling restaurant reservations and other general guest inquiries.Role also includes assisting other departments such as Front Desk with tasks such as handovers, assistance with registration cards (including producing comprehensive reports and other administrative tasks), and other tasks within the Hotel as deemed appropriate Experience in Opera Property Management Systems, Respak… Show more Handling of all reservations relating to Cordis Hotels and Resorts (5 star), along with handling restaurant reservations and other general guest inquiries.Role also includes assisting other departments such as Front Desk with tasks such as handovers, assistance with registration cards (including producing comprehensive reports and other administrative tasks), and other tasks within the Hotel as deemed appropriate Experience in Opera Property Management Systems, Respak (Restaurant Reservations system-now referred to as Sevenrooms), GEMS (Guest Experience Management Systems-now referred to as Hotsos) and Touchpoint Show less
  • Auckland Airport
    Lounge Host
    Auckland Airport Mar 2019 - Mar 2020
    Auckland, New Zealand
    Responsible for ensuring the smooth operation of the lounge, including clearing tables and general tidying of lounge facilities, providing food and beverage service for departing passengers and assisting with aviation and travel related inquiries.
  • Cpa Australia
    Student Brand Ambassador
    Cpa Australia Feb 2018 - Feb 2020
    Auckland, New Zealand
    Ensuring the smooth running of various corporate events including congresses, boardroom meetings, presentations and seminars and business meetings through a variety of responsibilities
  • Walt Disney World
    Cast Member (Costuming And Cosmetology)
    Walt Disney World Aug 2018 - Jan 2019
    Orlando, Florida Area
  • Brand Developers Limited
    Exhibit Display Representativ
    Brand Developers Limited Jun 2016 - Sep 2017
    Auckland, New Zealand

Firas Hakim Skills

Customer Service Customer Relationship Management Time Management Outgoing Intelligent

Firas Hakim Education Details

Frequently Asked Questions about Firas Hakim

What company does Firas Hakim work for?

Firas Hakim works for Aa Insurance Nz

What is Firas Hakim's role at the current company?

Firas Hakim's current role is Customer Service Representative.

What is Firas Hakim's email address?

Firas Hakim's email address is fi****@****y.co.nz

What schools did Firas Hakim attend?

Firas Hakim attended Auckland University Of Technology, New Zealand School Of Tourism, The University Of Auckland.

What skills is Firas Hakim known for?

Firas Hakim has skills like Customer Service, Customer Relationship Management, Time Management, Outgoing, Intelligent.

Who are Firas Hakim's colleagues?

Firas Hakim's colleagues are Cath Munro, Aart Het Lam, Gemma Hannam, Sofia Vakata, Steven Sun, Sarah Oliver, Sian O'brien.

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