Firas El Omar Email & Phone Number

Doha, Qatar

Beirut Governorate, Lebanon

Met deadlines by proactively managing individual and team tasks and streamlining processes. Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set. Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations. Generated financial and operational reports to assist management with business strategy. Implemented service improvements to enhance sales cycle. Complied with regulatory guidelines and requirements. Resolved various issues impacting sales management and business operations. Created strategies to develop and expand existing customer sales, resulting in increase in annual sales. Maintained friendly and professional customer interactions. Assessed employee performance and developed improvement plans.

Beirut Governorate, Lebanon

Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets. Resolved customer issues quickly to close deals and boost client satisfaction. Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures. Maintained relationships with customers and found new ones by identifying needs and offering appropriate services. Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities. Coached employees in successful selling methods and encouraged cross-selling to drive revenue. Grew sales and boosted profits, applying proactive management strategies and enhancing sales training. Identified, hired and trained highly qualified staff by teaching best practices, procedures, and sales strategies. Recruited and hired top-level talent to add value and expertise to sales department. Organized promotional events and interacted with community to increase sales volume. Resolved problems with high-profile customers to maintain relationships and increase return customer base. Directed sales support staff in administrative tasks to help sales representatives close deals. Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers. Managed accounts to retain existing relationships and grow share of business.

Dubai, United Arab Emirates

Used consultative sales techniques to understand customer needs and recommend relevant products and services. Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory. Created detailed sales presentations to communicate product features and market data. Maintained sense of urgency in answering customer questions and requests through email or voice message. Stayed knowledgeable on latest insurance sales innovations and technological advancements through continuous training. Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings. Achieved top performance by strategically adapting to rapidly changing, competitive environment. Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement. Followed up with existing customers to provide additional support and address concerns. Maximized customer retention by resolving issues quickly. Presented insurance products using interactive materials such as videos, charts and slideshows.

Riyadh, Saudi Arabia

Developed strategic plans and initiatives. Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset. Facilitated fast-paced and dynamic entrepreneurial environment. Developed monthly reports. Managed day-to-day development issues. Oversaw HR training, coaching, mentoring and staff retention. Developed improved recruiting methods to reduce turnover and build highly effective teams. Prepared operational and salary budgets. Organized and led staff orientation programs and training to promote collaboration. Maintained company compliance with local laws, in addition to established organizational standards. Motivated employees through special events, incentive programs, and constructive feedback. Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management. Facilitated successful policy implementation and enforcement to maintain legal and operational compliance. Fostered positive work environment through comprehensive employee relations program. Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance. Liaised between multiple project divisions to improve communications.

Abu Dhabi, United Arab Emirates

Coordinate activities, resources, equipment and information. Liaise with clients to identify and define project requirements, scope and objectives. Delivered administrative support to senior asset management team and arranged and preserved access to key assets. Kept detailed track of asset maintenance and potential future costs to accurately portray data and advise management. Make certain that project's needs are met as it evolves. Help prepare project proposals, timeframes, schedule and budget. Manage, control and coordinate project schedule & implementation for projects to be completed on time. Monitor and track project's progress and handle any issues that arise. Monitor and report on the progress of a project to senior management. Use project management tools to monitor working hours, budget, plans and money spend. Prepare/update project status reports, process invoices, update tracking reports, and maintain files for due diligence and financials. Create and maintain comprehensive project documentation, plans and reports.

Doha, Qatar

Achieved project deadlines by coordinating with contractors to manage performance. Monitored metrics and developed actionable insights to improve efficiency and performance. Planned, designed, and scheduled phases for the project. Identified plans and resources required to meet project goals and objectives. Met project deadlines without sacrificing build quality or workplace safety. Managed projects from procurement to commission. Coordinated material procurement and required services for the project within budget requirements. Prepared and submitted project invoices for review and approval. Drafted project reports to identify successful outcomes, insights and future recommendations. Reported regularly to managers on project budget, progress and technical problems. Sourced, vetted and managed vendors needed to accomplish project goals. Analyzed project performance data to identify areas of improvement. Maintained open communication by presenting regular updates on project status to the management. Recruited and oversaw personnel to achieve performance and quality targets.

Doha, Qatar

Collected, validated, and distributed information to employees. Computerized office activities, maintained customer communications, and tracked records through delivery. Entered and maintained departmental records in company database. Maintained personnel records and updated internal databases to support document management. Completed forms and reports to facilitate admission, transfer or discharge. Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow. Generated reports to suggest corrective actions and process improvements. Coordinated with human resources department to handle payroll and personnel databases. Conducted regular reviews of operations and identified areas for improvement. Maintained database systems to track and analyze operational data. Maintained overall safe work environment with employee training programs and enforcement of safety procedures.