Director, Revenue Operations
Current•Managed operations for Sales, Marketing and Customer Success functions across full customer lifecycle, from lead to customer through renewal.•Wrote Commercial Plan outlining strategy to implement flywheel model across Sales, Marketing & Customer Success - including objectives, activities and deliverables.•Worked closely with commercial leadership to qualify leads, conduct demos and manage sales pipeline, including negotiation and contracting for new business.•Implemented Customer Success program to drive client engagement and expansion revenues, achieving 100%+ NRR and $200k+ expansion revenue in first year while consistently achieving NPS of 80+.•Developed & implemented Incentive Program for CS and Sales teams, designed to grow expansion revenue, NRR and new business.•Managed communications strategy including newsletter and social media publication, launched customer referral program.•Lead regular accounts receivable reviews with Finance, improved tracking and processes lead to reduced invoice collection time.
