Silvia Hanzal Email & Phone Number

Toronto, Canada Area

• Implementing revenue management strategy, operations and procedures in order to optimize and maximize hotel revenue• Responsible for hotel price management – managing daily rates and restrictions with focus on increasing Average Daily Rates• Executing price analysis – implementing pricing decision on promotional, group and negotiated rates in regard to different elasticity factors • Creating and developing pricing strategy for different business units and distribution partners• Partner with sales and marketing team to determinate promotions based on customer and market insights to deliver its price strategy and associated financial objective• Providing daily, weekly and monthly revenue reporting • Analyzing overall monthly performance and providing summary report with recommendations to improve and adjust strategies• Identifying new revenue opportunities by optimizing and expanding distribution partnership• Act as overall business development consultant for the hotel general manager • Performing competitive market analysis on daily bases, evaluating competitor pricing strategies and analyzing their impact to hotel• Providing weekly dynamic forecast of expected results, variances and budget comparisons• Generating and providing accurate and timely results in the form of reports and presentations• Actively involved in hotel strategic planning with Heads of Departments - setting hotel goals and objectives, developing strategic action plan and reviewing KPIs

Toronto, Canada Area

• Reviewing and auditing the standards and operations of the reservations and front office department• Preparing detailed audit reports (credit limit report, cash paying guest report), identifying, researching and correcting discrepancies and out-of-balance accounts, processing additional credit card authorizations and transactions to avoid revenue loss• Ensuring accurate settlement of folios, make corrections and adjustment to balance charges in a timely and efficient manner• Monitoring house status, occupancy, room inventory and overbooking levels to maximize hotel revenue• Reviewing reservations ensuring the highest accuracy and quality by setting up billing, updating notes, assigning rooms according preferences to ensure the highest level of guest service experience

• Supporting sellers and internal departments with administrative requests, including initial sales support, contract validation, verification of customer legal agreements data, order loading, managing delivery of products, as well as billing, invoicing and inventory updates• Solving issues and complex cases independently by providing complete, accurate and comprehensive input to all queries, taking ownership and showing a personal interest in all areas• Responsible for project of transferring post-sales support processes from sales transaction support department to asset management department• Creating, updating and providing detailed reports and metrics to management as requested• Performing timely data updates to maintain accuracy of database repository• Responsible for invoice creating based on customer preferences

Provence-Alpes-Cote D’Azur, France

Sicilia, Italy

Catanzaro Area, Italy

Apulia, Italy

Master'S Degree, Marketing Management, Diploma Cum Laude

Graduated with Honors Faculty of Commerce Study field: Commerce and Marketing

Business Administration And Management

Faculty of management – Koper CEEPUS Programme

Bachelor'S Degree, Business Activities In Trade And Tourism

Faculty of Commerce Study field: Commercial Entrepreneurship

Management / Economics Of Tourism

Faculty of economics - Rimini, Italy The Erasmus Programme

Education record